Thomas Cook TV ad banned after consumer complaints

Thomas Cook TV ad banned after consumer complaints

Thomas Cook TV ad banned after consumer complaintsThomas Cook TV advert has been banned after viewers claimed it could cause harmful copy-cat behaviour among children.

More than 100 complaints were made against the ad which showed a holidaymaker remove a valve from a wheel of one of the company’s coaches with a pair of pliers to cause a flat tyre in an apparent bid to avoid returning home from a sunny destination.

The advertising watchdog ruled that the Thomas Cook campaign was “irresponsible” after it received 118 objections.

The Advertising Standards Authority upheld complaints which suggested children could emulate the potentially dangerous scene.

The ASA ruled: “Although we were satisfied that adults would not view the ad as condoning the act of removing the tyre valve, we considered that children, including teenagers, were unlikely to identify the fantastical nature of the story.

“We also noted that the scene in which the tyre valve was removed was central to the ad’s narrative and, because of the risks to children in emulating that action, considered that the ad unreasonably featured that behaviour.

“We therefore concluded that the ad was irresponsible.”

Cook argued that the “horrified and outraged” reaction of the other holidaymakers in the ad indicated that the behaviour of the man letting down the tyre was not condoned.

The company said it did not consider that the ad was irresponsible because it clearly showed a comical scene and the man’s actions were immediately challenged as being wrong.

Will Tui bring in single pricing? It ‘could’

Will Tui bring in single pricing? It ‘could’

By Lee Hayhurst

Will Tui bring in single pricing? It 'could'Will Tui Travel stay good to its word and bring in single pricing across web and offline, following the move to price parity by rival Thomas Cook?

The travel giant was early out of the traps last year in indicating this was its ultimate intention when travel distribution and online directorNick Longman addressed the Travel Convention in Turkey.

He indicated that a move to flat pricing would happen within two years as Tui rolled out its new Phoenix in-store technology system and would see agents add a service charge.

But last week his former UK boss, Johan Lundgren, now chief executive Peter Long’s deputy, struck a more cautious sounding note while accepting the logic of single prices across multiple channels.

As Tui revealed plans for new generation concept stores last week, Lundgren stopped short of promising to bring in flat pricing or setting a date by which it would be implemented.

He told Travel Weekly: “It’s not unlikely that this will come at some point. There is logic to the idea that there should be the same price in all channels – that is a logical evolution.”

Asked for an assurance that it was Tui policy to bring it in, he said: “It could be coming,” adding: “there is a logic to the fact that the price is the same in all channels.

“We should remember some of the logic about the online discount is that if the customer does the work themselves they get something for it.”

In what some have seen as an audatious bid to outflank its rival, Cook announced its move to price parity with very little fanfare shortly before Christmas.

The move to flat pricing was widely praised in the trade for offering customers clarity and an attempt to move them away from the assumption that online is always cheaper.

Speaking during a filming day ahead of today’s Barclays Travel Forum John Hays, managing director of Hays Travel, said the impact had been noticeable and was welcome.

“Thomas Cook seems as if they are implementing what they said they would in terms of reducing discounting online – it appears they are implementing a one-price strategy. “Tui said they needed to do that, but it’s less obvious with their online discounting.”

Triton would have stopped cruise cuts, says Freudmann

Triton would have stopped cruise cuts, says Freudmann

By Lee Hayhurst

Triton would have stopped cruise cuts, says FreudmannThe recent cuts to cruise commission would never had happened if the old consortium superpower Triton had still been around, according to its former chairman.

Steve Freudmann, also a former Abta president and now ITT chairman and chief executive, said the now defunct Triton would have acted as a powerful force in opposing the cuts.

The super-consortium was formed by Advantage, Worldchoice and Global in the wake of Tui’s decision to cut commission to 7%, announced at the Abta Travel Convention in Marrakesh in 2009.

Tui eventually had to reverse its decision, but the group fell apart acrimoniously due to what was described as a clash of personalities within the Triton board.

Speaking to Travel Weekly on Wednesday during filming ahead of this year’s annual Barclays Corporate Travel Forum, Freudmann said:

“Had Triton still been in existence the reduction in cruise commission would not have taken place and we would not have seen some of the problems we have seen in recent years.

“Unfortunately it [Triton] fell apart due to personality clashes around the board table.”

Reflecting on the Triton era this week after he announced his retirement from Advantage, John McEwan said there were ideological differences of opinion.

“Triton did not work for different reasons. There were differences of opinion in how to lead things.

“George Begg (the Global owner) was clearly interested in optimising performance of the company for himself.”

Freudmann accepted Begg did have personal commercial motivations for making Triton a success but that these were shared by the entire membership.

“George was trying to maximise the value of his company but to do that he had to maximise the benefit for all of the members that formed part of the overall company.

“Yes, it would benefit George, he owned the thing, but ultimately we all had the same interests at heart but we could never see eye to eye.”

In the aftermath of the Triton fall out Global’s Australian owner Stella Travel Services was linked with buyouts for Worldchoice and Advantage, which unlike Global were both owned by their agent members.

However, The Travel Trust Association swooped for Worldchoice and the deal was finalised in October 2008 as Advantage officially left Triton. McEwan was chairman of Triton at the time.

McEwan said: “We [Advantage] have had approaches along the way but when I evaluated those offers with the board we came to the conclusion that there was insufficient value available to make it attractive for each member.

“It was felt we were in a position of strength. We were already the largest consortium by some distance. Members were really happy with what they were getting at the time and a one-off cheque for their shares was quite transient.”

Both McEwan and Freeudmann agreed that since the Triton days the consortia have become far less cut throat in terms of competing against each other and have developed in different ways.

“When I came in you had three groups all vying with each other for members. There was not the gap then that there is today.

“We have become different, we have a much more diverse mix of members. Global has a different model and Worldchoice has been subsumed in to the TTA. It retains its brand but the closure of the Peterborough office is a real break with the past.

“Advantage has a powerful corporate travel membership and in lesisure we have got a much different mix. We have all the big players in the UK like Barrhead and Dawson and Sanderson and we have lots of individual location members as well.

“Other consortia have large members but by and large the majority are smaller retail members.”

Freudmann said the consortia no longer see each other as major competitors. “They see the independence of the consumer as being their biggest challenge rather than the guy across the road [other consortium] because the guy across the road is having the same problems and challenges.”