2021 cruise bookings a bright spot for travel sellers, lines

Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.
Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.

The strength of 2021 cruise bookings have been widely discussed by both Wall Street and the consumer media as a barometer of the industry’s ability to bounce back.

Several industry executives and large travel sellers have suggested that those future bookings are evidence of a level of strength and resiliency.

The media’s coverage of ships with Covid-19 outbreaks has left cruising arguably the hardest hit of any travel product. It was the first industry to shut down completely, and its resumption will depend on the easing of regulatory and port restrictions. Strength or weakness in future cruise bookings might be the best way to gauge how deep a hit cruise has taken and how quickly it can recover.

Even if a large percentage of 2021 cruise bookings are future cruise credit (FCC) redemptions, the fact that they are being chosen over a refund indicates “resilience in a desire to book a cruise,” said UBS analyst Robin Farley.

Citing data from what she called one of the largest cruise sellers, Farley said in a note to investors this month that “booking volume in the last 30 days for 2021 is actually up 9% versus the same time last year.”

Farley’s source reported that 76% of those who cancelled their cruises this year are taking the option for an FCC.

Some of the largest cruise sellers, including Cruise Planners and Cruise.com, also reported positive 2021 booking trends.

Cruise Planners CEO Michelle Fee said the company is “experiencing a strong 2021,” with many FCC bookings but also clients who are pushing summer and fall bookings ahead and brand new bookings.

“A large volume is not necessarily FCCs,” she said.

Anthony Hamawy, President of Cruise.com, said the company is seeing what he describes as a continuation of strength in 2021 bookings that started at the beginning of this year and has been boosted by clients using FCCs mostly in 2021.

Several cruise line executives said they are also seeing some 2021 strength.

“I can assure you we are also getting new bookings from customers who are not necessarily using an FCC,” said Carnival Cruise Line’s senior vice president of global sales and trade marketing Adolfo Perez.

Carnival CEO Arnold Donald tops list of global minority business ...

Carnival Corp. CEO Arnold Donald said during an interview on CNBC’s “Closing Bell” on April 14 that 2021 bookings were “strong.”

“People are booking,” Donald said during a subsequent media call. “They’re booking for ’21, in ’20 — people are booking this summer still. So there is demand.”

Sven Lindblad, CEO of Lindblad Expeditions, said that clients are holding onto their bookings.

“A lot of people who were not able to travel now are simply rebooking for next year,” Lindblad said. “Not all, obviously, and some are saying, ‘We want to rethink it.’ But we certainly aren’t getting a lot of cancellations beyond the summer and into 2021. The new activity is not as robust as it would be normally; we all lost the Wave season, but there’s not a mass exodus by any stretch of the imagination.”

Lindblad said that even bookings on trips in the “relative near term” are holding up.

“We’re getting some cancellations, but it’s amazing how few compared to what it could be,” he said.

Viking said in a statement that as of mid-April, its 2021 bookings are 20% ahead of 2020 bookings at the same point in time: “As a result, we have also opened additional inventory on our 2022 river and ocean itineraries. Our new Mississippi River cruises, which launched less than a month ago are selling well for the inaugural 2022 season, and there are several sailing dates that are already sold out. These bookings are driven largely by the hard work of our travel partners, and it is a testament to the resilience of our industry.”

The stock market hit a factor for cruisers

Mark Conroy, Silversea Cruises’ managing director of the Americas, said it’s been a “mixed bag.”

Members of the line’s loyalty program and past passengers “are taking the FCC”; some who already had 2021 cruises booked are even pushing them into 2022.

Clients who are newer to cruising “have been more nervous, and they’re the ones that have cancelled and want the refund because they don’t know the company very well and they’re not sure they want to travel again,” he said. “That will wear off over time.”

As of now, he said, many remaining 2020 cruises are well booked.

“The good news is before all this happened, 2020 looked like it was probably going to be the best year in our history,” he said. “We still have our third- and fourth-quarter cruises that are booked well enough that we’d want to operate them if we’re allowed to.”

Conroy said that at the luxury level, clients are concerned about their stock portfolios, which might have suffered significantly during the crisis.

Deborah Deming of Frosch Classic Cruise & Travel in Woodland Hills, Calif., said that is a major concern with her upscale clientele.

“If you’re 60 to 75 years old and $40,000 in the game with [a luxury line] and someone says you can have your money back, and you just saw your portfolio go down by $200,000, you want that money,” she said.

Another factor, Deming said, is clients’ concern about the cruise lines’ viability and whether it’s wise to leave such large amounts of money with them, something Conroy is also aware of. “That’s why it’s important that people know we’re part of [Royal Caribbean Cruises Ltd.],” he said.

Tom Baker, president of CruiseCenter, said that many clients moving cruises into 2021 are doing so with suppliers that aren’t offering a refund, so it’s a “forced move.”

“The biggest piece that is moving over now is the river cruise market, more than anything else because they are not offering refunds,” he said. “[Clients] don’t have a choice.”

Among clients who do, he said, about half have picked departures for the following year, and some are waiting to see what happens. Indicating some 2021 strength, Baker said he’s had to tell clients to book certain itineraries now.

“If you don’t pick something and you’re late to the game, you might miss out,” he said, citing Viking as one of the companies that seem to be very well booked next year, in part because they are only offering refunds on cruises that are cancelled. For future dates, if the client doesn’t want to go, they have to move the money to the following year.

Baker said that no matter what, he puts his clients first, even it means telling them not to use an FCC.

“I’m not going to talk anyone into taking a trip,” he said. “If they want to cancel and a vendor is willing to give the money back, take the money. There will be tomorrow and there will be beautiful trips to plan once we’re past this. And I will be here to help them.”

Carnival devotes more resources to travel agents

Carnival Paradise

Carnival Cruise Line will carve out four new sales territories in fast-growing areas of the country, each to be headed by a business development manager.

At the same time, Carnival made other changes to its sales structure, including the formation of a program to focus management attention on independent agents.

The four new territories are Boston and Rhode Island; Jacksonville, Fla.; western Texas; and the four corners region that includes parts of New Mexico, Arizona, Utah and Colorado.

Carnival also highlighted the formation of a new groups desk that was inaugurated earlier in October. The desk is designed to provide additional technical support for travel agent questions related to group bookings, Carnival said. It can be reached at (800) 327-5782.

“We created these new sales regions and the independent agent program to provide added business development support for travel partners,” said Carnival vice president of sales and trade marketing Adolfo Perez. “The growth in these geographies and the independent agent channel, combined with our recent preferred supplier agreements with Travelsavers/Nest, Signature, and Ensemble, make this the right time for us to expand our field team resources.”

Princess passengers on why they booked direct

The number of travelers booking directly with cruise lines keeps growing, despite efforts by cruise lines to direct business to travel agents.

On a recent cruise aboard the Ruby Princess, I surveyed 25 passengers at random about how they bought their cruise. It was an unscientific sample of a fraction of the ship’s 3,000 passengers.

Ten of the 25 passengers I talked with had booked directly with Princess Cruises. Of the 15 that booked with a travel agent, nine had used agents they had some personal relationship with, while six booked through online agencies or non-traditional travel retailers, such as Costco.

So about 40% of my sample group booked direct. That’s a little higher than the most recent CLIA survey data, which suggests about 30% are booking direct, up from a 20-80 split 10 years ago.

In this report, I’ll address the passengers who booked direct and the reasons they gave for doing so. In next week’s follow-up, I’ll discuss the passengers who used a travel agent.

Donald and Erika Smith, of Melbourne, Fla., cited convenience as the reason they booked directly with Princess. “If you want to make a change, it’s easier than going through an agent,” said Donald Smith, who is retired from the aircraft parts industry and was on his 26th cruise.

James Wetherill, from Queensland, Australia, said that agents in Australia are “not knowledgeable” about the details of cruises in North America.

Another passenger said she knows someone who works for Princess and got a friends and family discount.

Mark from Las Vegas, who declined to give his last name, sang the praises of the Princess website. “You can see exactly what’s available very clearly. You can make an informed decision,” he said.

Some passengers said they used travel agents for previous or future trips but decided to book this particular trip with Princess directly. Others expressed an indifference that is remarkable to anyone who sells cruises for a living or knows someone who does.

It was basically six of one, a half-dozen of the other to Karen Brown, of Southern California, who bought the seven-day Mexican Riviera cruise from Princess.com. Brown shrugged and said, “Sometimes we use a travel agent,” citing a past cruise when an agent offered a free gratuities promotion.