2021 cruise bookings a bright spot for travel sellers, lines

Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.
Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.

The strength of 2021 cruise bookings have been widely discussed by both Wall Street and the consumer media as a barometer of the industry’s ability to bounce back.

Several industry executives and large travel sellers have suggested that those future bookings are evidence of a level of strength and resiliency.

The media’s coverage of ships with Covid-19 outbreaks has left cruising arguably the hardest hit of any travel product. It was the first industry to shut down completely, and its resumption will depend on the easing of regulatory and port restrictions. Strength or weakness in future cruise bookings might be the best way to gauge how deep a hit cruise has taken and how quickly it can recover.

Even if a large percentage of 2021 cruise bookings are future cruise credit (FCC) redemptions, the fact that they are being chosen over a refund indicates “resilience in a desire to book a cruise,” said UBS analyst Robin Farley.

Citing data from what she called one of the largest cruise sellers, Farley said in a note to investors this month that “booking volume in the last 30 days for 2021 is actually up 9% versus the same time last year.”

Farley’s source reported that 76% of those who cancelled their cruises this year are taking the option for an FCC.

Some of the largest cruise sellers, including Cruise Planners and Cruise.com, also reported positive 2021 booking trends.

Cruise Planners CEO Michelle Fee said the company is “experiencing a strong 2021,” with many FCC bookings but also clients who are pushing summer and fall bookings ahead and brand new bookings.

“A large volume is not necessarily FCCs,” she said.

Anthony Hamawy, President of Cruise.com, said the company is seeing what he describes as a continuation of strength in 2021 bookings that started at the beginning of this year and has been boosted by clients using FCCs mostly in 2021.

Several cruise line executives said they are also seeing some 2021 strength.

“I can assure you we are also getting new bookings from customers who are not necessarily using an FCC,” said Carnival Cruise Line’s senior vice president of global sales and trade marketing Adolfo Perez.

Carnival CEO Arnold Donald tops list of global minority business ...

Carnival Corp. CEO Arnold Donald said during an interview on CNBC’s “Closing Bell” on April 14 that 2021 bookings were “strong.”

“People are booking,” Donald said during a subsequent media call. “They’re booking for ’21, in ’20 — people are booking this summer still. So there is demand.”

Sven Lindblad, CEO of Lindblad Expeditions, said that clients are holding onto their bookings.

“A lot of people who were not able to travel now are simply rebooking for next year,” Lindblad said. “Not all, obviously, and some are saying, ‘We want to rethink it.’ But we certainly aren’t getting a lot of cancellations beyond the summer and into 2021. The new activity is not as robust as it would be normally; we all lost the Wave season, but there’s not a mass exodus by any stretch of the imagination.”

Lindblad said that even bookings on trips in the “relative near term” are holding up.

“We’re getting some cancellations, but it’s amazing how few compared to what it could be,” he said.

Viking said in a statement that as of mid-April, its 2021 bookings are 20% ahead of 2020 bookings at the same point in time: “As a result, we have also opened additional inventory on our 2022 river and ocean itineraries. Our new Mississippi River cruises, which launched less than a month ago are selling well for the inaugural 2022 season, and there are several sailing dates that are already sold out. These bookings are driven largely by the hard work of our travel partners, and it is a testament to the resilience of our industry.”

The stock market hit a factor for cruisers

Mark Conroy, Silversea Cruises’ managing director of the Americas, said it’s been a “mixed bag.”

Members of the line’s loyalty program and past passengers “are taking the FCC”; some who already had 2021 cruises booked are even pushing them into 2022.

Clients who are newer to cruising “have been more nervous, and they’re the ones that have cancelled and want the refund because they don’t know the company very well and they’re not sure they want to travel again,” he said. “That will wear off over time.”

As of now, he said, many remaining 2020 cruises are well booked.

“The good news is before all this happened, 2020 looked like it was probably going to be the best year in our history,” he said. “We still have our third- and fourth-quarter cruises that are booked well enough that we’d want to operate them if we’re allowed to.”

Conroy said that at the luxury level, clients are concerned about their stock portfolios, which might have suffered significantly during the crisis.

Deborah Deming of Frosch Classic Cruise & Travel in Woodland Hills, Calif., said that is a major concern with her upscale clientele.

“If you’re 60 to 75 years old and $40,000 in the game with [a luxury line] and someone says you can have your money back, and you just saw your portfolio go down by $200,000, you want that money,” she said.

Another factor, Deming said, is clients’ concern about the cruise lines’ viability and whether it’s wise to leave such large amounts of money with them, something Conroy is also aware of. “That’s why it’s important that people know we’re part of [Royal Caribbean Cruises Ltd.],” he said.

Tom Baker, president of CruiseCenter, said that many clients moving cruises into 2021 are doing so with suppliers that aren’t offering a refund, so it’s a “forced move.”

“The biggest piece that is moving over now is the river cruise market, more than anything else because they are not offering refunds,” he said. “[Clients] don’t have a choice.”

Among clients who do, he said, about half have picked departures for the following year, and some are waiting to see what happens. Indicating some 2021 strength, Baker said he’s had to tell clients to book certain itineraries now.

“If you don’t pick something and you’re late to the game, you might miss out,” he said, citing Viking as one of the companies that seem to be very well booked next year, in part because they are only offering refunds on cruises that are cancelled. For future dates, if the client doesn’t want to go, they have to move the money to the following year.

Baker said that no matter what, he puts his clients first, even it means telling them not to use an FCC.

“I’m not going to talk anyone into taking a trip,” he said. “If they want to cancel and a vendor is willing to give the money back, take the money. There will be tomorrow and there will be beautiful trips to plan once we’re past this. And I will be here to help them.”

Europe Bookings Leading the Way for 2021 According to Cruise Planners

Viking Cruises Ship in Barcelona

“While the numbers are changing daily and being closely monitored, right now, cruise departures for 2021 are leading with Europe as a top destination at 38% of the mix with a large focus on European River cruising, followed by the Caribbean making up 23% of the mix and Alaska trending with 15% according to the company’s latest revenue reports,” said Michelle Fee, Cruise Planners CEO and Founder.

Cruise Planners has a nationwide network of travel agents that are already used to working from home, Fee said.

The company also shifted its marketing approach, according to a statement, shifting to a primarily digital approach of sending heartfelt messages providing hope for the future of travel, exploration and discovery and human connection on behalf of its travel advisor network.

Cruise Planners is also offering advice, tools and support to its travel advisor network to protect client investments and help maintain agent commissions by arming them with the latest supplier cancellation policy updates as well as providing direct access to travel supplier executives. In the last three weeks, advisors have heard from executives at Royal Caribbean International, Celebrity Cruises, Norwegian Cruise Line, Princess Cruises, Holland America Line, Globus Family of Brands and Apple Leisure Group with more to come. They have been sharing what is happening with their brands and what trends they are experiencing.

Travel Agent Cruise Ship Business Vacation, PNG, 1104x556px ...

“There are thousands of people holding on to future travel credits that still need to be rebooked. We are hearing straight from the experts how to adjust travellers’ itineraries and take advantage of the rebooking offers available to them,” added Vicky Garcia, COO and co-owner. “It is a win/win for clients and agents when a client rebooks a future vacation since many suppliers are offering value adds and perks to those who apply their future cruise credit towards an upcoming vacation.”

Cruise Planners did undergo what Fee called a small round of layoffs while maintaining 90 per cent of its workforce. Salaries were reduced on a sliding scale across all departments including executives who are taking the highest pay cut. Fee and co-owner and COO, Vicky Garcia, volunteered to forgo 100% of their salaries and are working hard to lead the company through a full recovery eventually.

Celebrity Cruises reveals details about the Apex

SAINT-NAZAIRE, France — Celebrity Cruises revealed new menus, entertainment and spa/wellness programs for the Celebrity Apex during a hard-hat tour at Chantiers de l’Atlantique on Tuesday.

Celebrity Edge first floated in 2018, has been a wildly successful ship, according to Vicky Garcia, COO and co-owner of Cruise Planners. But, for this second in the series, Celebrity didn’t rest on its Edge laurels.

“They tweaked things to be even better and different,” Garcia said during a walk-through of Celebrity Apex, which is scheduled to debut in Europe in March. 

Celebrity president and CEO Lisa Lutoff-Perlo said that as the company builds ships, “We make a lot of changes along the way. We do it because we want it perfect.”

The biggest changes with Apex, she said, involve the entertainment. 

Three new stage shows are set for The Theatre, along with new technology such as towering LED screens that curve around the stage to make the performances more immersive and exciting. 

The new productions include “Crystalize,” Which Celebrity’s new vice president for entertainment Lisa Lehr called “our eye-candy tech show.” It employs lasers, video, aerial acrobats and an underwater ballet sequence made possible by one of those new tech marvels: a towering scrim with eight 20K laser projectors that create a 360-degree, wraparound picture for the audience. 

 Image result for celebrity Apex Crystalize

“Rockumentary” stars classic rock moments from Wembley Stadium to Woodstock. In a twist, audiences get to decide the finale by voting in advance using the Celebrity app.

And “Tree of Life,” a “feel-good show,” in Lehr’s words, features a 20-foot tall “tree” with more than 3,000 LED leaves. 

Meanwhile, Eden, the triple-deck, glass-walled lounge in the aft of the ship, will have a theme that changes daily, with daytime activities that are carried through in the nighttime entertainment. For example, a daytime guided meditation will be followed by a “Night of Chill” ultra-lounge concept with acoustic music. 

Another day, interactive art experiences will lead into “Night of the Arts,” with interactive performances. 

“Eden is beautiful, one of the most stunning spaces I’ve seen on a ship,” said Tawnee Sons, a Cruise Planners agent. When Edge came out, Eden had a “unique, artsy concept” that enthralled some but put off others, she said. Sons think the revamped programming there should appeal to a wider range of people. 

The ship’s nightclub, The Club, will provide more intimate, cabaret-style entertainment such as new takes on classic circus acts with aerial acrobatics. During the day, The Club will host all kinds of activities, from live-band karaoke to archery and dance classes. 

When it comes to dining changes, new and expanded menu offerings are planned in many Apex venues. 

Cornelius Gallagher, vice president of food and beverage at Celebrity created fresh signature dishes for each of the four main dinings rooms: Cosmopolitan (new American with international influences), Cyprus (Mediterranean), Normandie (French) and Tuscan (Italian). An enlarged galley enables expanded offerings in Raw on 5 and the Magic Carpet, the movable, a cantilevered platform that is the hallmark of the Edge series

 Image result for celebrity Apex

The Fine Cut Steakhouse, which Gallagher said is Edge’s busiest speciality dining venue, will be getting upgraded proteins. And items will be added at the Rooftop Garden Grill, as well. (There, additional canopy coverings and screens will calm the wind.)

Gallagher also revamped the Eden menu, with an emphasis on flavour and local sourcing. For example, when the ship is in Spain, one dish could be fresh-caught, blazing-red carabiniero jumbo prawns.

A new storyline for Le Petit Chef, the 3-D digital animation in Le Grand Bistro, is also coming. Plus, Celebrity Apex will be adding the Craft Social Bar, which debuted on Celebrity Equinox. This casual spot offers draft cocktails, wines on tap and more than 50 craft beers served by a cicerone (a certified beer sommelier). Celebrity-style comfort food will be available  —  think mac and brie or Kobe beef sliders.

When it comes to the spa, a new collaboration with OneSpaWorld is creating broader wellness programming. Apex will offer F45 training, popularized by the actor Mark Wahlberg. The 45-minute sessions involve cardiovascular, strength and interval training. 

A new Women in Wellness program will highlight practices by noted influencers like Katie Brauer, yoga master and founder and CEO of The Yoga Professional, and Ruth Zukerman, co-founder of Soul Cycle and Flywheel Sports.

Local ingredients from visited destinations will be incorporated into a new Destination Wellness program. 

Joyce Landry, CEO of Landry & Kling Global Cruise Events, a meetings specialist, liked what she saw on Apex. 

“Edge is a beautiful ship, but when you create something new, you can have these little adjustments that elevate it to the next level,” she said. “Celebrity has done that with Apex.”