What Sets Regent Seven Seas Cruises Apart

Image result for regent seven seas explorer

By  JASON LEPPERT 

I have now personally sailed aboard the new Seven Seas Explorer and toured the Seven Seas Navigator from Regent Seven Seas Cruises, and I can better outline what is special about the luxury line and sets it apart from the competition.

The Seven Seas Explorer

The Seven Seas Explorer itself is such an incredible ship that its mere inclusion in the fleet is a differentiator for the entire Regent brand. Its attention to detail is unparalleled at sea, and the palatial Regent Suite is unlike any other accommodations.

Its passenger space ratio ensures ample space for each guest with no crowding, and altogether the ship feels much larger than it is. The atrium soars through all the public decks, the Constellation Theater is an impressive two stories in height and private balconies are massive.

Genuinely All-Inclusive

Despite what it says, all-inclusive as a description is often not accurately applied to cruise lines. There are many cases where others are nearly all-inclusive or an all-inclusive experience can be purchased for an extra fee, but Regent is easily the most genuinely all-inclusive cruise line there is.

Understandably, things like the casino, retail shops and spa services are excluded, and likely always will be, but just about everything else is complimentary including unlimited shore excursions, premium drinks and specialty dining, 24-hour room service, pre-paid gratuities, WiFi internet access, airport transfers, a pre-cruise hotel night and even airfare.

Seamless Service

Other cruise lines may have a very friendly crew, but not all of them exhibit the best in actual service. Regent’s crew tirelessly provide guests with everything they need, and passengers are seldom in a position to ask or request. The crew does not hover but rather blends in such that the service seems effortless, which means plenty of effort is made behind the scenes to make it appear so.

L’Occitane Bath Products and Teddy Bears

Accommodations onboard are extremely comfortable and well configured, but it’s the extra touches that especially make them stand out to guests. L’Occitane has long been my favorite purveyor of fine soaps and shampoos, and it’s a delight to see that Regent exclusively features its excellent Mer & Mistral line of bath products on its ships. Similarly, as a collector of teddy bears, I was overjoyed to see that a welcoming Regent bear greets guests in top-tier suites as a lovely touch of home.

Extending elegant flourishes throughout the public areas of the ship as well as private suites is a beautiful collection of artwork. The breadth of paintings, mixed-media pieces and sculpture is very intriguing without ever being too bold or offensive. Several pieces speak to guests on different levels emotionally and literally across different decks. There are even plans in the works to showcase the collection with a detailed book.

Best Main Dining Room at Sea

Often it’s the specialty restaurants that most impress from a culinary perspective on ships, but Regent’s equivalent of a main dining room, Compass Rose, actually makes a bigger statement by offering a menu that is beyond extensive.

There are still a dozen or so options offered daily on a rotating basis, but when combining that with the dozens more of always-available choices, the combinations of courses to order are seemingly endless. Guests can pick their favorite proteins, sauces and sides to craft a customized meal as well as experiment with new flavors in a single evening.

Culinary Arts Kitchen

Regent’s Culinary Arts Kitchen is the cherry on top of the sundae for allowing guests the opportunity to learn how to cook gourmet cuisine in a hands-on setting in addition to enjoying world-class cuisine. Individual cooking stations ensure each participant can fully prepare several dishes during a single course of instruction and then be able to sample it on the spot before taking their newfound knowledge home with them.

Cruise suite classes help lure luxury clients

Norwegian Star Suite, photo by Dave Jones

Royal Caribbean International is the latest cruise line to develop a suite class, extending the privileges that come with upper-level stateroom bookings beyond the four walls of the suite itself.

Suite guests now constitute a special class on brands ranging from deluxe Cunard Line and Celebrity Cruises to mass-market players such as Norwegian Cruise Line, MSC Cruises and, soon, Royal Caribbean.

Royal Caribbean president Michael Bayley told travel agents attending the Vacation.com annual conference onboard Oasis of the Seas that Royal is working on a Suite Class package of amenities and will roll it out sometime in 2016.

Bayley said the general idea was to make it an all-inclusive product, though Royal spokesman Harrison Liu said the exact list of all-inclusive elements is still being determined.

Bayley was president of Celebrity Cruises when that line conceived its suite class. The category became operational last month on all Celebrity ships except the Xpedition.

Suites have always been larger, nicer and more expensive than ordinary cruise staterooms. What is new is the effort to make areas outside the suite itself exclusive to suite guests and to generally raise the level of service, value and privilege that go with suites.

Celebrity’s new suite class, for example, includes a 120-seat restaurant, Luminae, reserved exclusively for suite guests.

Those in higher category suites, such as Celebrity suites and above, have exclusive access to Michael’s Club, a lounge that was originally a pub-style venue on Celebrity ships.

And in top quarters — Royal, Penthouse, and Reflection suites — guests get more perks including a free premium beverage package, unlimited specialty dining, free unlimited Internet access and a minibar restocked daily with beer, soda and water.

Suite class on some brands, including Norwegian Cruise Line and MSC Cruises, includes segregation from the rest of the ship in an enclave of cabins behind a key-card access point.

The top suites on Celebrity Cruises’ newest ship, the Reflection, also have this feature.

Beth Butzlaff, managing director of cruise at the Virtuoso luxury consortium, said that the spread of suite class is mainly a result of non-luxury cruise lines trying to retain their top-shelf customers.

“I think it’s a trend because all these premium [lines] aren’t trying to pretend to be luxury, but they all have luxury travelers,” Butzlaff said, referring to passengers who are susceptible to pitches from lines higher on the luxury food chain.

Keeping guests loyal by carving out areas of the ship where they can congregate with other luxury customers is an attempt to forestall such defections.

“It’s been successful, from what we can see,” Butzlaff said.

Another factor has been the growing recognition of the revenue brought in by the highest-value passengers on a ship.

The Loft Suite on Royal Caribbean’s Oasis of the Seas.

“The premiums are finding this type of client is more loyal, they spend more onboard, they obviously book the higher suites and they take more shore excursions, so the investment they’re making is going to pay off,” Butzlaff said.

A third wrinkle is the growth of multi-generational travel and the desire of some customers who would typically go on small, luxury ships to travel with extended families.

Suite classes respond to that. Butzlaff said The Haven or SeaPass, a gold-colored version of a key card now used by Royal Caribbean for suite guests, “accommodates that luxury client [who] is wanting to travel with their families and still have a luxury experience.”

As to whether the addition of suite class perks gives cruise lines cover for raising suite prices, Butzlaff said it wasn’t clear.

“There’s different models for different lines,” she said. “With these suites, there is some comparison with the luxury lines as far as price, but the value is still very strong.”

Travel agents can make lucrative bookings from suite products, so the spread of the suite class concept is a boon for agent commissions. Butzlaff said the suite class idea goes back at least as far as the 2004 introduction of Cunard Line’s Queen Mary 2, which resurrected the liner concept and its formal class structure.

Cunard offers Grill Class on its ships, which gives suite customers access or priority seating at its Queen’s Grill and Princess Grill restaurants and associated lounges. On Queen Elizabeth and Queen Victoria, Cunard offers suite guests an outdoor courtyard area for exclusive al fresco dining.

Around the same time, Norwegian began building a separate suite section on its ships that eventually came to be called the Haven. The concept has been picked up by MSC as the MSC Yacht Club starting in 2008 with the launch of its four Fantasia-class ships.

On MSC, the concept includes a separate lounge, pool area, bar, concierge reception area and restaurant, as well as a private entrance to the ship’s spa. Royal Caribbean has built increasingly elaborate suites as its new ships bulked up and passenger counts rose.

The 5,400-passenger Oasis of the Sea and Allure of the Sea offer Royal Loft Suites, duplex accommodations that are a feature of Cunard and some other luxury lines. Already, Royal offers an exclusive concierge lounge to senior-suite guests on most ships and a private area of the pool deck to suite guests beginning with Voyager-class ships and those built afterward.

It also provides private breakfast and lunch seating in specialty restaurants on Voyager- and Freedom-class ships, as well as a separate restaurant on Quantum-class ships, with plans to add them to Oasis-class ships.

Norwegian Sky cruises to include alcoholic drinks in fare

Norwegian Cruise Line will include alcoholic drinks in the cruise fare on Norwegian Sky sailings, beginning in January.

The cruise line said that drinks normally priced at $11 or less would be included in the fare. That includes cocktails, wines by the glass, and bottled and draft beer. Guests ages 3 to 20 will get unlimited soda and juice.

“We’re taking Freestyle Cruising to the next level to provide our guests with an experience unmatched by any other contemporary cruise line,” said Andy Stuart, president and COO for Norwegian Cruise Line.

The Norwegian Sky sails three- and four-day Bahamas cruises from Miami. It is one of the line’s oldest ships, having entered service in 1999