Carnival chief Arison orders ‘comprehensive review’

Carnival chief Arison orders ‘comprehensive review’

Carnival chief Arison orders 'comprehensive review'

Costa Cruises’ parent Carnival Corporation is to undertake a “comprehensive review” of all safety and emergency response procedures across its nine cruise lines which run 101 ships worldwide.

Carnival also gave its backing to a call for thorough evaluation of safety regulations by the International Maritime Organisation, requested yesterday by the Cruise Lines International Association.

The moves came as Costa confirmed that survivors of the Costa Concordia will receive a refund for the abandoned cruise after the ship run onto rocks off the west of Italy and “all material expenses relating to it”.

The Italian company added that it was in contact with passengers and consumer protection associations “to determine indemnity for the hardship endured, with the support of the tour operator association of each country”.

This came as a video emerged showing the crew of Costa Concordia reassuring passengers nothing was wrong, after the ship had begun taking in water.

In the amateur footage, a crew member says “everything is under control” and a generator problem will be fixed. She asks passengers to go to their cabins.

The vessel ran aground off Italy’s coast with 4,200 people on board and listed on its side. At least 11 people died and 21 are still missing.

Italian media broadcast what is claimed to be the first phone conversation between port officials and crew of the vessel about 30 minutes after the ship hit rocks. In the exchange, a crew member is heard saying it is experiencing only a blackout, the BBC reported.

Carnival chairman and CEO Micky Arison admitted the Costa Concordia tragedy “has called into question our company’s safety and emergency response procedures and practices”.

He added: “While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn’t happen again.”

The action by the company, which includes UK-based P&O Cruises and Cunard Line together with the likes of Princess Cruises, Carnival Cruise Lines, Holland America Line and Seabourn, will be led by retired US navy captain James Hunn, the organisation’s senior vice president of maritime policy and compliance.

Hunn and senior health and safety executives from each of the lines will review all safety and emergency response policies and procedures, officer and crew training and evaluation, bridge management and company-wide response and support efforts. He will report to the Carnival’s health, environment, safety & security committee and to chief operations officer Howard Frank.

Carnival also announced that the committee is engaging outside “industry-leading experts” in the fields of emergency response organisation, training and implementation to conduct an audit of all of the company’s emergency response and safety procedures and to conduct a thorough review of the Costa Concordia accident.

Frank said: “This company-wide initiative will identify lessons learned and best practices to further ensure the security and safety of all of our passengers and crew.”

Down Under overview: Cruise growing by leaps and bounds

Down Under overview: Cruise growing by leaps and bounds

By Donna Tunney
InsightThe cruise industry in Sydney is in an extraordinary growth phase, and it doesn’t look like it will slow down, according to Chris White, chairman of Cruise Down Under, the cruise marketing organization representing the Pacific region’s national and state tourism agencies, regional ports, shipping agents and cruise operators.

In his recent year-end report, White said there were 214 ship visits to Sydney in 2011, up from 150 in 2010; that represents a 43% increase.

For the 2012-13 season, 264 ship visits have already been booked.
Sydney’s harbor is the only one in Australia with two dedicated cruise passenger terminals, he noted.

This winter, several ships will make their maiden visits to Sydney, including Costa Cruises’ Costa Deliziosa, Royal Caribbean’s Radiance of the Seas, Celebrity Cruises’ Celebrity Century, Holland America Line’s Zaandam and Princess Cruises’ Sea Princess.

February will be the high point of the cruise season, said White, with a new record of 33 ship visits, up from 27 for February 2011. Cunard’s Queen Elizabeth is one of the ships that will call at Sydney next month.

The Sydney Ports Corp., which develops and maintains the city’s facilities, is taking steps to improve the services and infrastructure necessary to sustain the city’s growth in cruise shipping. It is, among other initiatives, planning a significant upgrade at Sydney harbor’s Overseas Passenger Terminal at Circular Quay during the next couple of years, said White. And it will begin work soon on a $57 million terminal at White Bay, which is part of Sydney harbor where a temporary dock has been operating.

Meanwhile, said White, other developments are springing up in the Pacific region. The Papua New Guinea Tourism Promotion Authority, for example, has set its sights on luring more cruise ships by 2013. About 100 ships called in Papua New Guinea in 2010. Numbers for 2011 were not yet available.

“Papua New Guinea, the world’s truly last frontier, is waiting, beckoning to be explored and experienced. Every step in this uniquely diverse country of 800 different languages, tribes and peoples is an experience on its own,” said White.

A cruise port and terminal is located at Port Moresby, on the Gulf of Papua. Tourism officials are working to raise awareness of the destination with additional marketing projects and by attending major trade shows, such as Cruise Shipping Asia.

On the shore excursion front, Cruise Down Under recently announced a new product that might be an eye-opener to cruise passengers who visit Tasmania.

It’s a guided tour of the Coal Mines Historic Site, a former convict site, near Port Arthur.

“Located in a now peaceful bush landscape about 30 minutes’ drive from Port Arthur, the Coal Mines is a little known element of the great experiment in crime and punishment on which the Australian nation was founded,” said White.

Participants will explore the ruins of houses, barracks, offices and the underground cells of those who once lived and worked at the Coal Mines, a place where the “worst of the worst” convicts were sent for punishment.

Royal and Carnival Launch Campaigns

Royal and Carnival Launch Campaigns

Both cruise lines plan for expansion in 2012

January 9, 2012

Carnival Cruise Lines is targeting the value of cruising in 2012.  // © 2012 Carnival Cruise Lines

At the end of the year, two of the biggest players in cruising announced new initiatives based on the attraction of the sea, although they are focused very differently. Royal Caribbean International (RCI) is launching a new brand campaign centered on the relaxation, romance and adventure of the open waters, and Carnival Cruise Lines has opened a new advertising campaign that promotes the quality and value of Fun Ship cruises in comparison with traditional land-based vacations. Both campaigns began in December and will build throughout 2012.

RCI’s new message uses the imagery of a telephone/conch shell — dubbed the “shellphone” — with the tagline “The Sea is Calling. Answer it Royally.” The campaign is capitalizing on universal responses to the sea discovered through focus groups and quantitative research conducted in 16 countries around the world, stressing associations with getting away from the cares and responsibilities of land and taking to the open sea.

“We are tapping into the sea’s powerful, emotional force to reframe the context of cruising for consumers who don’t understand what a Royal Caribbean cruise vacation offers,” said Betsy O’Rourke, senior vice president, marketing for RCI. “‘The Sea is Calling’ is a global-scale campaign that will resonate with people no matter where they live, what language they speak, or whether or not they have cruised before. And we want vacationers everywhere to know that Royal Caribbean’s distinctive and innovative ships, personal service and breadth of destination experiences is how we ‘Answer it Royally.’”

Created by RCI’s lead advertising agency, JWT New York, in partnership with media agency Mindshare, the campaign is deploying globally throughout the new year after its official January launch. The Shellphone began appearing on Dec. 19 in major cities, including New York, San Francisco, Chicago, Washington, D.C., Boston and Miami.

Television commercials featuring everyday people interacting with the Shellphone (in 30-second and 60-second versions) began on Jan. 9, and consumers are invited to actively participate by indicating where in the world they would like to cruise and entering a sweepstakes at Facebook.com/RoyalCaribbean.

Carnival’s multichannel campaign launched on Dec. 26, and blends national and regional executions across television, out-of-home (billboards) and online media. The central theme of the campaign reinforces the notion that everyone deserves a fun, memorable vacation at a great price and that Carnival delivers on this promise with a unique onboard experience at an exceptional value. The Land vs. Sea campaign has a light touch, pitting the carefree fun of a Carnival cruise against the most common land-based vacations such as visiting relatives, camping and going to an amusement park.

“The value of a Carnival cruise is clearest when juxtaposed against a land-based vacation and to get our message out in a big way, we used humor and identifiable moments to reach out to the 80 percent of the population who has never taken a cruise,” said Jim Berra, Carnival’s senior vice president and chief marketing officer. “We believe that everyone has the right to an exceptional vacation at a great value, and this campaign will remind Americans that they don’t need to compromise, or break their budgets, in their pursuit of fun,” he added.

Research shows that many Americans are curbing expenses by taking vacations that are within driving distance. With a wide choice of close-to-home ports and a variety of short and long cruises that fit any budget, Carnival has an answer that allows consumers to minimize distance to the vacation and travel to new places at the same time.

One of the line’s priorities is reaching cruise rookies. For example, a 3-D billboard in Times Square will portray the beauty of a Carnival cruise ship on the Caribbean juxtaposed against the bustle of the city, with the phrase “Cruising From New York.” Other customized out-of-home elements will be featured in subway cars, atop taxis, on elevators and in prospecting displays.

Like RCI’s message, Carnival’s will unfold during 2012 in a variety of forms and venues.