Former Tui boss Wimbleton to head Cruising Excursions

Former Tui boss Wimbleton to head Cruising Excursions Cruising Excursions has announced a change in shareholders, of directors and the appointment of former Tui Specialist and Activity managing director John Wimbleton as chairman.

Managing director Simon Purchase has relinquished his shareholding to a group of industry stalwarts including White Hart Associates partner Chris Photi and former Ola Holidays director Richard Knight, and left the company to “pursue other commercial directions”. Ola ceased trading last November.

Cruising Excursions, which is widely credited for revolutionising the way cruise excursions are sold in the UK, has meanwhile promoted general manager Simonne Fairbanks, who has been with the business since start-up in 2011, to chief operating officer and appointed her to the board of directors, which also includes Wimbleton and Knight.

It is understood the board is also looking for a chief executive officer from outside the industry.

New Cruising Excursions chairman Wimbleton was at First Choice then Tui for 22 years and currently holds various industry positions including as chairman of Scott Dunn and as non-executive director of European Travel Ventures and as a travel industry advisor for Catalyst Corporate Finance.

He said: “I’ve watched and been impressed by cruisingexcursions’ rapid growth over the years – it launched with 240 excursions at 60 Med ports and now has around 10,000 excursions at more than 700 ports worldwide.

“I believe this company will continue to go from strength to strength – virtually every month it has exceeded its targets.”

He said building the company’s direct business would be one of his focuses.

“The trade has embraced the concept of pre-selling cruising excursions but there is a huge untapped consumer market out there and I look forward to directing investment in addressing this area in the next stage of growth.”

Photi said: “John Wimbleton is a travel industry professional with over 35 years experience in tour operating and distribution at board level, with extensive international experience.

“He has the exact credentials to lead cruisingexcursions.com in the next stage of growth, which includes expansion in the European and International markets.”

Cruising Excursions is currently on sale with 99% of the travel trade, including Tui, Global Travel Group, Thomas Cook and Advantage and accounts for 50% of the company’s overall sales.

Agents receive up to 16% commission with the average agent sale being around £280 thanks to multi package products. The company has recently expanded into Europe and the website is available in French, German and Dutch versions. There is representation in the USA and is expanding rapidly in Australia thanks to a deal with the appointed GSA Harvey World Travel.

Carnival UK questions how lines sell port excursions

Carnival UK questions how lines sell port excursions

Carnival UK questions how lines sell port excursions

Carnival UK’s Gerard Tempest (pictured) believes cruise lines need to reassess their shore-excursion model as 
third-party suppliers continue to expand.

Speaking at the Clia Selling Cruise Conference in Southampton, chief commercial officer Tempest said in light of the expansion of third-party suppliers he was putting a lot of thought into the best approach for selling shore excursions and tours.

Attraction World recently started selling cruise excursions and Cruisingexcursions.com increased its agent commission at the end of April.

Tempest said: “I just wonder whether third parties have been in our blind spot and we have let some of those parties eat our lunch. We, and I daresay some other cruise lines, are wondering about our traditional model of offering shore excursions and tours. How fit for the future is it? And is there another model we could look at?

“That requires a lot of thought and understanding of the marketplace, but it is something that we are certainly paying attention to.”

Tempest, who was a keynote speaker at the Clia conference, also spoke about the excitement surrounding P&O Cruises’ Britannia and Royal Caribbean International’s Anthem of the Seas, which will both sail from Southampton on launch next year.

“Anthem of the Seas and Britannia will complement each other and will work together to stimulate the market,” he said. “The customers for Britannia and those for Royal Caribbean will sit comfortably together.

“We are excited about Anthem coming into the UK because of what it will do to stimulate cruise.”

Stuart Leven, UK boss of Royal Caribbean, agreed, saying: “The industry’s job becomes far easier with companies such as Royal Caribbean and P&O deploying their newest and best hardware in the UK.”

Cruising Excursions out to cause waves with international expansion

By Travolution
By Travolution

Two-and-a-half years after introducing its disruptive start-up model in the world of cruise, UK-based cruisingexcursions.com is poised to expand its international reach.The firm, which will turn over £6 million this year, has created new websites for the Germany, French and Dutch markets and expects to make a splash after seeing considerable growth in the UK.

Having agreed deals with the UK’s big two, Thomas Cook and Tui Travel, the firm has seen sales increase 400% this year, double what it had projected.

It turned a profit last year according to accounts filed last September and is now out of its start-up phase and a fully sustainable business, founder and managing director Simon Purchase told Travolution.

He was in London this week to meet with the technology firm Correl8 which built the existing website and has created its second version including its international sites in just eight weeks.

Purchase admitted at first it was a hard slog convincing agents to feature his product, but the signing of the big two was a turning point.

“We have had a very successful couple of years. It’s gone round in a circle to the point where people are asking us whether they can take product.

“With Thomas Cook and Tui Travel now offering excursions to their passengers, customer are now asking their agents if they can do their excursions.”

Purchase said agents have also been forced to seek out additional revenue opportunities since cruise lines cut commission to agents – the UK’s leading operators by as much as 10%.

With 10,000 tours in 700 ports worldwide, Cruising Excursions believes it is well ahead of any potential rivals in a sector tipped as the next battle ground for disruptive technology.

Behind the business, however, is more than just fancy technology it has contracted its own tours and organises its own transfers to give it control over the product.

The firm’s entry into the sector has seen local tour guides and operators previously frozen out by the major lines able to grab a slice of a growing and lucrative market.

At the same time a market that was sewn up by the operators has been broken open, offering customers significant savings on their on-shore activities.

Cruising Excursions now claims to have 8% of the UK cruise market of 1.7 million annual cruisers. It had originally targeted hitting 2% after two years.

Purchase said trade distribution has played a key part in the firm’s growth, rising from just 10% at the outset to 50% today.

European expansion isn’t Cruising Excursions first foray overseas; it already has a health business to consumer operation in the US and has just signed with Harvey World Travel in Australia.

But Purchase said he expects its latest expansion will cause further ripples among operators who are seeing good growth in cruise in Europe particularly in Germany, the second-biggest market.

“When I started this business I never thought there was this much money in excursions. The dramatic growth from direct and agents has been incredible in comparison to what we budgeted for.

“I’m obviously very pleased with the company’s success and am driving the business forward in the future to inhibit potential competitors.

“This sector has been a closed shop for 20 years. The cruise lines have never put their prices down they have always put them up. What do they expect?”

Cruise Excursions plans to launch an app that will allow customer to book their cruises while they are away, up to a day in advance.

It has also developed an API although this is not being used widely to date, most agents approaching shore excursions as an after sale add-on rather than inserting them into the booking flow.

The firm also hopes to add pre- and post-cruise trips, something failed rival Shorex set out offering but was unable to make work.

– See more at: http://www.travolution.com/articles/2013/10/11/7169/cruising-excursions-out-to-cause-waves-with-international-expansion.html#sthash.bf1e3STy.dpuf