Tag Archives: Foreign Office

MSC Cruises working with airlines to ‘speed up repatriation process’ as US-Israeli airstrikes on Iran continue

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MSC Cruises working with airlines to ‘speed up repatriation process’ as US-Israeli airstrikes on Iran continue

MSC Cruises’ MSC Euribia ship arrives into Copenhagen, Denmark, in 2023 (Credit: MSC Cruises)

Celestyal has cancelled four Middle East departures due to the geopolitical situation in the region while MSC Cruises has confirmed it is working with airlines to offer charter flights to speed up repatriation of its passengers.

The 1,260-passenger Celestyal Journey ship was due to welcome guests in Doha, Qatar, and Dubai in the United Arab Emirates between 7 and 16 March.

However, the line issued a statement on Wednesday (4 March), saying: “We continue to follow developments in the Middle East and remain in regular contact with the relevant authorities.

“Throughout this period, our focus has been and continues to be the safety and wellbeing of our guests and crew.

“Considering the current geopolitical situation in the region, we have taken the decision to cancel the following scheduled departures on Celestyal Journey: 7 and 14 March from Doha and 9 and 16 March from Dubai. 

“Guests impacted by the line’s decision will be offered a full refund or a future cruise credit.”

The line confirmed the cancellation of these sailings means the Arabian Gulf programme will now conclude. Subject to operational conditions, Celestyal Journey and sister ship Celestyal Discovery will reposition to Athens to begin their scheduled programme in the Mediterranean.

The line added: “We sincerely thank our guests and partners for their patience and understanding during this evolving situation.” 

Tui Cruises, one of the three other lines with capacity currently in the Middle East, confirmed it was “continuing to monitor development in the Middle East very closely”.

Its guests remain onboard Mein Schiff 4 and Mein Schiff 5 and operations on both vessels continue “running normally”, the German cruise brand said.

Cruises on 5 March and 9 March have been cancelled, in line with advice issued by the German Foreign Office.

A Tui Cruises spokesperson added: “The top priority is and remains the safety and wellbeing of our guests and crew.

“The Tui Cruises crisis management team is working continuously and in close coordination with the relevant authorities, the German Foreign Office, the relevant embassies, international security experts and the security teams of our shareholders, Tui AG and the Royal Caribbean Group, to continuously assess the situation and the measures to be taken as a result.”

MSC Cruises working with airlines

MSC Cruises ship MSC Euribia is currently docked in Dubai. The line issued a statement on Wednesday (4 March), saying: “MSC Cruises is working continuously with airline partners in the region, particularly Emirates and Etihad Airways, to identify and secure return flights for our guests.

“We are requesting priority for our guests from our partners. At present, airlines operating flights have indicated that they will follow an order of priority based on the original flight date.

“In order to speed up the repatriation, we are working on other options such as chartering flights from Dubai, Abu Dhabi or Muscat.

“In parallel we are in constant contact with local authorities, embassies and Foreign Offices to also support the safe return of our guests.”

It added: “The situation on board remains calm. We are providing guests with regular updates on the situation. They have full access to all onboard services and facilities, and we continue to provide a high standard of care, comfort and support.”

Meanwhile, a Scenic spokesperson told TTG: “Our priority at this time is supporting our guests and their travel arrangements, and we can confirm we have no ships operating in the Middle East region. Our thoughts are with the impacted communities and travellers across the region.”

VIDEO: MSC Cruises showcases health and safety protocols

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MSC Cruises has produced a video to showcase new health and safety protocols introduced for its return to cruising.
The video was recorded on MSC Grandiosa, which is currently operating seven-night cruises with embarkations in the Italian ports of Genoa, Civitavecchia, Naples and Palermo, plus a calling at Valletta, Malta.
Due to Foreign Office advice against ocean cruising, British and Irish passengers are currently unable to join the sailings. However, the line said it was working closely with Clia to ensure protocols would be aligned when the guidance is lifted.

The planned return of MSC Magnifica has been delayed, with the ship now due to return to service from the October 19, operating 10-night cruises from Genoa and calling in Livorno for Florence and Pisa, Messina in Sicily, Valletta in Malta, Piraeus for Athens, Katakolon for Olympia in Greece and Civitavecchia for Rome.

The hope of winter cruise return raised by the Canary Islands

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Hopes have been raised for a winter season of cruise ship visits to the Canary Islands.

Cruise lines will have to carry out Covid PCR tests on all travellers before arriving in the archipelago, according to the Canary Islands government.

UK government restrictions currently prevent ocean cruises from operating and lines still await renewed Foreign Office guidance.

On a media call after issuing its half-year results up to the end of July, Saga group chief executive Euan Sutherland said the firm was “ready to cruise again as soon as government guidelines are updated”.

He added: “We expect them to be in the next few days”.

The Spanish islands’ transport and health ministers believe safety rules can be agreed to allow a return of ships from as early as October.

The presidents of the port authorities of Las Palmas and Santa  Cruz de Tenerife have committed to communicating the government health protocol for cruise companies to adopt.

Cruise companies would be required to subscribe to an insurance that covers all the expenses of passengers that may be infected by Covid-19 in order to guarantee both safeties of the residents of the Islands and the ships’ passengers.

“This insurance would cover all the expenses derived from a coronavirus incidence among travellers, such as repatriation, medical expenses and quarantine stays,” a Canary Islands statement said.

All passengers will need to undertake a diagnostic test to show that they are negative for coronavirus.

Passengers must also fill out a form that includes all their movements in the last 15 days before arriving in the Canary Islands to monitor them in case of an incident.

Cruise companies must undertake that their ships do not exceed 60% or 70% of capacity and they expand their sanitary staff on board, with cleaning and disinfection of ships after each trip, to establish a protocol of tracking ships every time they dock in a port on the islands.

Tui is one of five European cruise companies to have shown interest in starting winter cruises.

“Only with this operating company, the Canarian ports would be receiving an average of 1,300 tourists every week, an amount that will increase considerably once the rest of the shipping companies that have already shown their interest in making the Canarian circuit join,” the islands’ government said.

Transport minister Sebastian Franquis said: “For the government of the Canary Islands it is essential to recover this type of tourism because it is a very necessary economic activity at the moment for the archipelago, and we want to recover it with all the health requirements.

“For the government, it is essential to recover winter tourism, not only in air transport but also in maritime transport and gradually recover the hotel plant.

“Therefore, we are making every effort to ensure that between October and November cruise tourism begins to recover normally within what we are experiencing and not to lose the winter tourist season.”