Royal Caribbean switches to automatic gratuities

Royal Caribbean switches to automatic gratuities

By Phil Davies

Royal Caribbean switches to automatic gratuitiesRoyal Caribbean International is to charge passengers an automatic daily gratuity for crew members in the dining room and housekeeping staff who are traditionally tipped.

The line will join others in including automatic gratuities in bills from March 1. The company confirmed that the new policy will apply fleet-wide.

Royal Caribbean will add an automatic daily gratuity of $12 or $14.25 for passengers in suites to onboard accounts of each guest to be shared by waiters, stateroom attendants and other housekeeping services personnel. This new gratuity replaces the previously optional tipping guidelines.

The line previously recommended a total of $11.65 per passenger, per day or $13.90 for suite guests and they could pay via their onboard account or in cash.

The change brings the company into line with a policy adopted by rivals Carnival Cruise Lines, P&O Cruises, Cunard, Princess Cruises, Holland America Line and Norwegian Cruise Line.

All of the competitor cruise lines allow passengers to go to the guest relations desk onboard and ask to change the automatic gratuity charges if they feel service is not up to the expected levels.

Staff on a number of lines have suffered from a reduction in voluntary tips, with British passengers known to be among the most reluctant to pay gratuities.

Royal Caribbean passengers who have previously pre-paid their gratuities for forthcoming cruises will not be affected by the change.

World cruise means prestige for lines, profitability for agents

World cruise means prestige for lines, profitability for agents

By Tom Stieghorst
January is world cruise season, and this year a dozen ships are sailing on three- to four-month voyages around the world. It’s a time-honored tradition, especially for luxury lines.

So leave it to one of the industry’s iconoclasts to question whether the tradition makes sense.

“In my view, the world cruise is the itinerary of last resort,” said Frank Del Rio, chairman of Prestige Cruise Holdings. FrankDelRio

He said the long stretches of blue water and high costs make a world cruise less profitable than it might appear.

“We do very well in the winter without a world cruise,” he said.

Del Rio is swimming against the tide. At least nine cruise lines will offer world cruises this year, including six that will circumnavigate the globe. Three will last 115 days.

Proponents say a long, slow winter cruise to exotic ports is just the thing many cruise fans aspire to. Having the option of a world cruise cements loyalty with top customers, just as not having a world cruise opens the door for other cruise lines to steal a valued client, perhaps for good.

For travel agents, a world cruise sale is a nice bonus.

“It’s not that common an item, but it’s very profitable,” said Cruise Brothers agent Bob Newman, who has sold four world cruises in 15 years. “People love them.”

World cruises date at least to 1923, when Cunard Line’s Lanconia completed a 130-day trip that visited 22 ports. The institution remains strongest in the U.K., where two Cunard ships and three P&O Cruises ships leave Southampton, England, on world cruises this year.

2013 WORLD CRUISE MAPThe longest world cruises, at 115 days, are those operated by Holland America Line, Seabourn Cruises and Silversea Cruises. (Click here or on the image, right, for a view of a map of 2013 world cruise offerings.)

Last year, Crystal Cruises simultaneously offered for sale world cruises in 2013, 2014 and 2015, including a full 108-day circumnavigation in 2015 that will mark the line’s 25th anniversary.

Mimi Weisband, a spokeswoman for Crystal, said about 400 passengers have booked the full 2013 world cruise aboard the Crystal Serenity, while the balance are taking one or more segments of the cruise.

“There are hundreds of guests for whom Crystal Serenity is their winter home,” Weisband said.

Those guests tell other guests about the voyage and act as brand ambassadors, she said.

A full world cruise has a rhythm all its own, Weisband said. Lines offer progressive enrichment programs that encourage passengers to take all segments of the cruise.

Weisband said today’s world cruise customer often doesn’t fit the stereotype. Some are entrepreneurs who can operate their businesses remotely. Others have children and tutors in tow.

“Years ago the image was some elderly person sitting on a deck with the blanket in their lap,” she said, but today’s world cruise passenger “is active and engaged.”

An active and engaged passenger is just the kind of cruiser targeted by Oceania Cruises and Regent Seven Seas Cruises, the two brands operated by Del Rio’s Prestige Cruise Holdings. And neither line is offering a traditional world cruise this year.

Del Rio said world cruises are hard to fill and that segments are more popular than the cruise as a whole.

“The most successful world cruise Regent had was only 40% full for the world cruise,” he said.

In 2011, Regent offered a world cruise from San Francisco to Southampton that ran from January to June. But this year, two of Regent’s ships are doing long cruises in South America and Asia, while the third is doing 10-day Caribbean trips from Miami.

Del Rio said that is a more efficient deployment than a world cruise, despite its eye-popping price. “Yes, it is a longer cruise, so they’re writing a bigger check, but the per diem yields are not as high,” he said.

Mary KleenFor travel agents, a world cruise can be a big payday.

“We love them,” said Mary Kleen, general manager at Pisa Brothers Travel, New York. “There’s no better sale in cruise travel.”

Pauline Power, director of cruises at Altour in New York, said the commission on a Queen’s Grill cabin on the Queen Mary 2 can amount to $30,000 to $35,000. “Those sort of bookings don’t come along every day,” she said.

The trade-off is that agents must be knowledgeable about a large number of ports and supply the kind of detailed, personalized service clients expect when they’re spending $250,000 on one super-long sailing.

“If you don’t know what you’re talking about with the client, they’re just going to go elsewhere,” said Newman of Cruise Brothers.

And even Del Rio agreed that once a cruise line has eight or nine ships, it can afford to deploy one of them on a world itinerary. At Seabourn, world cruising started in 2009 when it doubled its fleet from three to six ships, said John Delany, senior vice president of marketing and sales.

“We do one a year,” Delany said. This year, the Seabourn Quest will make a 115-day, westward sailing from Fort Lauderdale to Venice.

Delany said it is not only the size of the fleet but the size of the ships that can determine the profitability of a world cruise. Seabourn only has to fill 225 cabins on the Quest, he noted.

“Because our ships are small, we may not have the challenge of filling them to the same extent as some competitors,” Delany said.

Top 10 Family Cruises

Top 10 Family Cruises

January 8, 2013 By Liz Jarvis 

From on-board water parks to rock school, and storytelling sessions to pizza parties, family cruises offer a dizzying array of non-stop fun

“The beauty of a cruise with children is that you can fall asleep having savoured the sites of one magical destination and wake up in another, with no stress — no need to panic about getting from A to B, and no listening to repeated pleadings of ‘are we nearly there yet?’ in the family car.

“With prices covering accommodation, childcare, food and entertainment, a family cruise really can be excellent value.”

Here, in no particular order, are Cruise International’s Top 10 Cruises for families.

 


*A seven-night Western Caribbean cruise on
Oasis of the Seas (royalcaribbean.co.uk;
0844 493 2061) costs from £1,334pp
(two sharing), including return flights to Fort Lauderdale, Florida, from London.
It departs on 26 October.

Royal Caribbean International

Royal Caribbean International has been flying the family holiday flag for years, and has the zipline, rock climbing walls and on-board surf simulators to prove it. There are high diving acrobatic shows in the AquaTheater, ice skating, a carousel and the chance to meet movie characters such as Shrek. The 5,400-passenger ship has a Youth Zone with free age-group clubs for children from six months to 17, as well as babysitting services.

The Oasis of The Seas is sailing from Florida’s Fort Lauderdale to tropical ports in Haiti, Jamaica and Mexico, so children can cool off in the H2O Zone mini water park.



*A four-night Mediterranean Cruise on
Disney Magic (virginholidayscruises.co.uk;
0844 573 4398) costs from £749pp
(two sharing), including return flights from London. Departs from Barcelona on July 9.

Disney Cruise Line

Each of Disney Cruise Line’s four ships have a whole deck just for clubs, for children from 12 months to 12 years, 11 to 13 and 14 to 17 (with lots of cool space for teens). There are family-sized staterooms with baths, complimentary Wave Phones so you can all keep in touch on board, free soft drinks all day and night, and even rotational dining so everybody can visit the three themed restaurants and still keep their waiter. As well as a kids-only pool and family pool there’s the AquaDuck water coaster, plus fireworks for the Pirates In The Caribbean celebration. And the 2,700-passenger Disney Magic is back in Barcelona for four to 12-night Mediterranean cruises next summer, the perfect opportunity to introduce children to history and culture in Nice, Rome and Naples.


 
*An 11-night Canary Islands cruise on Crown Princess (princess.com; 0843 373 0333) departs from Southampton on 1 June, costing from £899 per adult, £450 per child.

Princess Cruises

Most of Princess Cruises’s large fleet have innovative programmes – not only are there free clubs for three to 17-year-olds, split into three age groups, they also have junior enrichment programmes.

The California Science Centre provides ‘edutainment’ lessons in subjects such as coral reef studies, while pre-teens can sign up for the Chef at Sea programme with hands-on cookery lessons in the ships’ galleys to make pizza and sushi rolls. The older children get lectures on life lessons, relationships and fashion. There are even excursions especially for children: the Princess Adventures Ashore team takes youngsters to areas on the company’s private Princess Cays beach in the Bahamas.



*A 12-night Mediterranean Tapestry cruise on Nieuw Amsterdam (hollandamerica.co.uk;
0843 374 2300) costs from £1,868 per adult, £768.39 per child, including return flights from London.

Holland America Line

Holland America Line’s newest ships, the 2,106-passenger Nieuw Amsterdam and 2,104-passenger Eurodam, are ideal for families. Both have a free Club HAL for children aged three to 12 with arts and crafts plus camp-out night, candy bar bingo, pyjama parties and more.

Teenagers from 13 to 17 have a New York loft-style club equipped with sofas and games, where they can join in dance and sports or watch movies and have hot tub parties. There are also events such as Family Olympics so parents can join in. Paid-for babysitting is available after 10pm. HAL is known for its excellent food, and children’s choices are available.



*A 10-night Canary Islands cruise on Ventura (pocruises.co.uk; 0843 373 0111) costs
from £1,249 per adult, £937 per child
(2-16 years) and £249 per infant (under 2)
for a Vantage Fare (four sharing). The
return trip from Southampton departs
on 8 August.

P&O

Noddy and Mr Bump entertain children on P&O Cruises’ family-friendly Ventura, where children’s activities include cookery classes and mini Olympics as well as organised games, pool parties and talent shows. The free Reef kids’ club has sections for two to fours, five to eights, nine to 12s and 13 to 17-year-olds with daily activities so parents can take a break. There’s a children’s dip pool outside their club area and paid-for trapeze and tightrope walking workshops plus bungee trampoline.

Teenagers can join the Rock School, and there’s a special play area for under-twos which doubles as a night nursery, as well as four pools – one with a retractable roof. And all children love Frankie’s Diner for its pizzas and ice cream. Ventura is in the Caribbean this winter, but sails from Southampton in the summer – as do the family-friendly sister ships Azura and Aurora.


 
*A six-night Eastern Caribbean cruise on
Breeze (carnivalcruises.co.uk; 0845 351 0556)
costs from £396.71pp cruise only.

Carnival

Carnival’s 23 ships are dedicated to fun and its newest, Carnival Breeze, is best for families. Launched last June and based in Miami for Caribbean and Bahamas cruises, it has so many children-friendly features they may never want to get off.

The free Camp Carnival programme covers three groups for organised play plus Wii and Play Station. It stays open until 10pm for slumber parties, and babysitting is available. Tweens (12 to 14), have a club with Internet stations, while 15 to 17s have their own night club-style space. This 3,690-passenger ship has family-sized staterooms plus activities to enjoy together, such as the Waterworks Aqua Park, SportsSquare miniature golf, SkyCourse rope bridges and the Interactive Thrill Theater.



*A seven-night Western Mediterranean
cruise on Epic (ncl.co.uk; 0845 201 8900) costs from £1,134pp (two sharing), including return fares to Spain from the UK. Departs on 7 July.

Norwegian Cruise Line

When Norwegian Breakaway launches in April it will feature the free new youth programme for children aged six months to 17 years introduced by Norwegian Cruise Line on its 13 other ships in 2012. The Cirque du Jour will teach juggling, spinning and tumbling to youngsters up to 12 so they can join in a family circus show, while teenagers can take part in sports tournaments or chill out in the teen lounge with PlayStation3.

Paid-for group babysitting in the children’s clubs is also available. The Nickelodeon characters SpongeBob Squarepants and Dora the Explorer are on board 4,100-passenger Norwegian Epic, where you can have breakfast with SpongeBob, get slimed by Team Nick’s Splash Mobs or just have fun playing 10-pin bowling on the Wii screen. Epic’s Aqua Park with water slides, three pools including one for children and five hot tubs is another winner.



*A 10-night Northern Europe cruise on
MSC Opera (msccruises.co.uk; 0844 561 1955) costs from £1,009 per adult and £120 in
port taxes per child under 18 (four sharing).
The return trip from Southampton departs on
16 July.

MSC Cruises

Children under 18 sharing a cabin with their parents cruise for free with MSC Cruises, although flights, transfers and port taxes must be paid for – which makes its Southampton-based MSC Opera cruises all the more attractive. MSC’s children’s clubs are also free, offering supervised activities for three to six-year-olds, including sports tournaments and pizza parties for seven to 12s, and sports or dance classes for teenagers, plus karaoke parties.

All MSC ships have children-only pools and play areas, and flagships MSC Fantasia and MSC Splendida have a disco just for teenagers. MSC’s 13 ships have wifi internet connections plus the traditional nightly shows, a spa and gym. MSC Opera also offers mini golf, shuffleboards and a power walking track.



*A seven-night Ancient Wonders cruise on Celebration (thomson.co.uk; 0871 231 3243)
costs from £564 per adult, £349 per child, including return flights to Dalaman, Turkey,
from Stansted. Departs on 3 June.

Thomson Cruises

Thomson Cruises is a bright and breezy choice for families who want fun at package holiday prices, including children’s fares for under-16s. Each of Thomson’s five ships has free kids clubs where there is storytelling, team games and mini discos. Thomson Majesty, its newest ship, has a paddling pool and children’s outdoor area as well as the usual two pools. All have sports courts for games like basketball except the Island Escape, where cruises have an emphasis on relaxation. Most itineraries also include family-friendly paid-for excursions, such as trips to

Tenerife’s Rancho Texas conservation zoo and camel trekking on Gran Canaria. This summer the Thomson Spirit has UK departures from Harwich and Newcastle for hassle-free holidays, and the Dream and Celebration have had major refurbishments to include new interiors and extras such as iPod docking stations and flatscreen TVs.



* An eight-night Norwegian Fjords cruise on Celebrity Eclipse from Southampton, costs from £939 per adult and £301 per child (four sharing). Departs on 31 August.

Celebrity Cruises

Celebrity offers free clubs for all ages: Toddler Time (under threes), Ship Mates (3-5), Celebrity Cadets (6-8), Ensigns (9-11) and Admiral Teens (12-17). They start at 9am (or half an hour before arriving in port if there are early excursions), allowing youngsters to stay on board and play.

The only rule is that parents must stay if their children aren’t potty trained. The children’s area, Fun Factory, for ages 3-11, is open until 10pm. As well as computer games, there are crafts, music, karaoke, treasure hunts, theme parties, movies and more. Teenagers get their own (supervised) hangout and, for $6 an hour, children aged 3-11 can take part in the Afternoon Party (noon-2pm on port days) and the Slumber Party (10pm-1am). There’s also in-room evening babysitting.