Tag Archives: John Heald

Carnival Pride Cruise Cancelled After Technical Issue

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Carnival Pride in Alsund, Norway photo credit Spacejunkie2 (Flickr)

Carnival Cruise Line cancelled the upcoming cruise onboard the Carnival Pride following a technical issue with the vessel.

Scheduled to sail roundtrip from Dover, England, on July 21, the nine-night itinerary was set to visit the British Islands and Ireland.

According to a statement published by Brand Ambassador John Heald, following the technical issue, the Carnival Pride made an unplanned stop in Kiel, Germany, to board expert technicians.

While work onboard is underway to get the ship back to Dover “as quickly as possible,” it was necessary to cancel the upcoming departure, the statement said.

“We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news,” Carnival added.

Affected passengers will be offered different compensation and options, based on their current location and plans.

Those who have not yet travelled to Europe will receive a full refund and a 100 per cent future cruise credit (FCC), plus any airline cancellation fees, Carnival stated.

Meanwhile, the passengers already in Europe will receive reimbursement for the expenses related to the cancelled cruise.

These guests will be eligible to receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday.

Carnival is also covering airline fees in case the passengers decide to return home now.

“Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30,” the company added.

If a shorter cruise does go ahead, Carnival will provide a prorated refund of the original cruise fare, in addition to offering a to-be-determined amount of onboard credit.

Carnival is also said to be exploring any availability on seven-day cruises onboard its sister brands out of Southampton on July 22.

Passengers currently onboard in Germany, meanwhile, can opt to return to the United Kingdom or to stay onboard.

“Our team has been busy exploring all options to get you back to the UK so you can catch your return flights home or continue your vacation in Europe,” the company said in a statement delivered onboard.

“We cannot project when the Carnival Pride will depart for Dover, but for those guests with flexibility, you may stay on the ship until Dover if that is an option for you,” the letter said, adding that the extended period onboard won’t have any cost to the guest.

All passengers who boarded the vessel on July 9 will also receive a one-day prorated refund of their cruise fare plus a 25 per cent future cruise credit.

Carnival Cruise Line Extends Homeport COVID Testing Through Year-End

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Carnival Cruise Line has extended the availability of coronavirus testing at its homeports through the end of December 2021. This was announced in a Facebook post by the cruise line’s brand ambassador John Heald.

The testing is available for vaccinated guests who sail from Galveston, Baltimore, New Orleans and Long beach through DocGo and for vaccinated passengers sailing from Miami, Port Canaveral and Tampa via Rapid Cruise Testing.

Appointments must be made online and are non-refundable at the price of $100 per person.

Heald asked Carnival guests to use the homeport testing services only if they “exhausted all other ways to get tested such as tests by your local pharmacy, monitored home tests etc.”

“This will be more affordable plus most importantly it will give you peace of mind knowing you already have your negative result 48 hours before your fun starts,” Heald explained.

Any appointment made with the testing centres and not taken will not be refunded in December, according to him.

“The reason for this is that we had people not show up and then ask for a refund which in turn meant that people who wanted appointments could not get them. So, for December there will be no refunds made,” Heald explained.

Carnival Cruise Line Changes Face Mask and Testing Rules Fleetwide

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Carnival Cruise Line has changed its face covering and testing policies, according to Brand Ambassador and Senior Cruise Director of Carnival Cruise Line, John Heald.

From Aug. 7, all guests will be required to wear face masks indoors. This includes elevators, shops, casinos, restaurant halls and queuing areas.

“In any (indoor) area where many people are gathered and when you’re not eating or drinking, we are going to require you to wear a face mask, and this is for all guests, not just those who are unvaccinated,” said Heald in a Facebook video.

Additionally, from Aug. 14, all cruises will require all guests to test negative for coronavirus within three days before the sailing.

“That is for all guests, (including) fully vaccinated,” Heald said. “You are going to need a negative antigen test taken within three days of your cruise, and you’ll need to show proof of this.”

Heald explained that Carnival had to introduce these rules in order to “keep cruising going.”

“This is what we have to do, and we ask for your understanding … We have to be careful, and we have to get this right, and we will continue to make whatever changes we need to in order for the fun to continue,“ Heald explained.

According to him, guests cruising with Carnival Cruise Line in the next few months will be notified about the change soon.

The Carnival Pride Oct. 31 sailing will have different rules, Heald noted.