Tag Archives: John Heald

Carnival to Sell Freshly Baked Pastries Across Fleet

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Carnival to Sell Freshly Baked Pastries Across Fleet

Carnival Cruise Line is introducing a new offering of made-to-order pastries onboard its ships, according to Brand Ambassador John Heald.

In a social media post, he said that the snacks are currently being sold during breakfast onboard 11 vessels, including the Carnival Jubilee and the Carnival Celebration.

For a small fee, guests can order freshly fried doughnuts, beignets and churros, along with a wide choice of flavours and toppings.

Options include a choice of two or five doughnuts for $4 and $8, respectively, as well as four New Orleans-inspired beignets for $3.50.

Passengers can choose from different fillings and toppings, including powdered sugar, Boston cream and chocolate sauce.

Other options include golden churros rolled in cinnamon sugar, with five pieces for $3 and ten pieces available for $5.

Carnival is also offering a breakfast combo that allows guests to choose from two doughnuts and four beignets for $7.

Heald noted that the new offering is being rolled out across the Carnival fleet and will be available on all of the company’s North American ships within the next couple of weeks.

Other ships currently offering the pastries include the Mardi Gras, the Carnival Vista, the Carnival Horizon, the Carnival Panorama, the Carnival Firenze, the Carnival Venezia, the Carnival Magic, the Carnival Dream and the Carnival Breeze.

Depending on the vessel, the pastries are served in different locations onboard, including Street Eats, Sweet Spot or Seafood Shack.

Heald said that guests onboard can find more information about the product on the HUB App or the Funtimes journal.

In related news, Carnival recently introduced a new choice of coffee-to-go, which can be ordered as part of a new functionality of the HUB App.

The pick-up service is available from the Java Blue Café during morning hours on board selected ships of the fleet.

Carnival Confirms Dates for Fleetwide Rollout of New Dining Menus

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Carnival Cruise Line’s Brand Ambassador John Heald confirmed the rollout schedule for the company’s new dining room menu.

After first debuting in June, the enhanced dish selection will be introduced to the remainder of the fleet on a gradual basis, with dates as follows:

  • Carnival Radiance: August 18, 2023
  • Mardi Gras: August 19, 2023
  • Carnival Breeze: September 2, 2023
  • Carnival Panorama: September 2, 2023
  • Carnival Celebration: September 9, 2023
  • Carnival Valor: September 18, 2023
  • Carnival Miracle: September 28, 2023
  • Carnival Glory: October 1, 2023
  • Carnival Liberty: October 2, 2023
  • Carnival Sunshine: October 19, 2023
  • Carnival Elation: October 21, 2023
  • Carnival Magic: October 22, 2023
  • Carnival Paradise: November 9, 2023
  • Carnival Freedom: November 11, 2023
  • Carnival Spirit: November 25, 2023
  • Carnival Legend: December 3, 2023

Two additional ships, the Carnival Luminosa and the Carnival Splendor, will receive the new dining menu at the start of 2024, Heald said.

The Carnival Pride and the Carnival Venezia are also scheduled to get the new menus, he added, but the rollout dates are still to be confirmed.

Debuting later this year, the new Carnival Jubilee will receive the new offerings soon after entering service in December.

Carnival’s new dining room menu debuted in June onboard the Carnival Dream. With new entrees, appetizers and desserts, the updated offering was later rolled out to other vessels in the fleet, including the Carnival Conquest, the Carnival Horizon, the Carnival Sunrise and the Carnival Vista.

According to the company, the enhanced menu brings more variety, with nearly 60 new entrée presentations on rotation fleetwide.

New main dining room menus will also include offerings from popular speciality dining restaurants, in addition to larger portion offerings for certain entrees, the company added.

Carnival Pride Cruise Cancelled After Technical Issue

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Carnival Pride in Alsund, Norway photo credit Spacejunkie2 (Flickr)

Carnival Cruise Line cancelled the upcoming cruise onboard the Carnival Pride following a technical issue with the vessel.

Scheduled to sail roundtrip from Dover, England, on July 21, the nine-night itinerary was set to visit the British Islands and Ireland.

According to a statement published by Brand Ambassador John Heald, following the technical issue, the Carnival Pride made an unplanned stop in Kiel, Germany, to board expert technicians.

While work onboard is underway to get the ship back to Dover “as quickly as possible,” it was necessary to cancel the upcoming departure, the statement said.

“We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news,” Carnival added.

Affected passengers will be offered different compensation and options, based on their current location and plans.

Those who have not yet travelled to Europe will receive a full refund and a 100 per cent future cruise credit (FCC), plus any airline cancellation fees, Carnival stated.

Meanwhile, the passengers already in Europe will receive reimbursement for the expenses related to the cancelled cruise.

These guests will be eligible to receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday.

Carnival is also covering airline fees in case the passengers decide to return home now.

“Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30,” the company added.

If a shorter cruise does go ahead, Carnival will provide a prorated refund of the original cruise fare, in addition to offering a to-be-determined amount of onboard credit.

Carnival is also said to be exploring any availability on seven-day cruises onboard its sister brands out of Southampton on July 22.

Passengers currently onboard in Germany, meanwhile, can opt to return to the United Kingdom or to stay onboard.

“Our team has been busy exploring all options to get you back to the UK so you can catch your return flights home or continue your vacation in Europe,” the company said in a statement delivered onboard.

“We cannot project when the Carnival Pride will depart for Dover, but for those guests with flexibility, you may stay on the ship until Dover if that is an option for you,” the letter said, adding that the extended period onboard won’t have any cost to the guest.

All passengers who boarded the vessel on July 9 will also receive a one-day prorated refund of their cruise fare plus a 25 per cent future cruise credit.