Tag Archives: MSC Cruises

MSC Cruises changes course for Divina

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By Tom Stieghorst

MSC Divina in the Caribbean Video

MSC Cruises said the MSC Divina, a ship that was scheduled to sail year-round from Miami, will be moved to the Mediterranean for summer 2015 before returning for the winter of 2015-16 in the Caribbean.

The ship began sailing from Miami in November and was the centerpiece of an MSC marketing campaign in North America. It will continue on current Caribbean itineraries for the rest of 2014 and the first four months of 2015.

In a statement, MSC Cruises USA President Rick Sasso said “customer surveys are showing an increased desire for North Americans to sail onboard MSC Divina in the Mediterranean.”

Industry-wide, Caribbean pricing has suffered from a glut of capacity this year, while demand for European cruises has been surprisingly strong, especially from North America. The weak economies in several European countries and high airfares led some cruise lines to reduce capacity in Europe this year.

MSC said the changes to Divina designed to bring it more in line with American tastes will remain in place for its summer in Europe. Upon returning in the fall of 2015 to the U.S., Divina will get some “surprise enhancements” for the North American market.

In a conference call with analysts earlier Tuesday, Norwegian Cruise Line CEO Kevin Sheehan mentioned the Divina move, saying its arrival in Miami was a significant addition to capacity in the Caribbean that would be removed next summer.
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MSC Cruises USA appoints marketing chief

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By Jerry Limone
MSC Cruises USA has named Bonnie Levengood senior vice president of marketing, a new position.

Levengood will lead MSC’s consumer and trade marketing throughout North America.

Rick Sasso, president of MSC Cruises USA, said Levengood “joins the company at an auspicious time to help grow and strengthen awareness of our brand to both consumers and our travel agent partners.”

MSC said Levengood’s appointment is a key part of MSC Cruises’ recently announced “Serving You” initiative to reach more travel agents.

Most recently, Levengood ran her own marketing company. Before that, she led marketing and sales at 1-800-PetMeds for nearly eight years.

MSC Cruises lays out plans for increased agent outreach

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By Tom Stieghorst

FORT LAUDERDALE — MSC Cruises unveiled several marketing initiatives under a new “Serving You” theme.

Rick Sasso, CEO of MSC Cruises USA, said at the Cruise3sixty conference that the line intends to emphasize the human connection in its dealings with travel agents. It is in the process of filling 22 new sales positions to extend outreach to agents.

RickSasso“There will be more people on the ground face to face to be the partners with the travel seller, so together we can create new business,” Sasso said.

He announced that marketing and sales vice president Ken Muscat had been promoted to executive vice president of sales, marketing, public relations and guest services, and that several other executives had been promoted to strengthen oversight.

MSC will hold a joint promotion with Fiat to give away a $21,000 Fiat convertible to a consumer and a travel agent. An entry for the drawing will be made for each booking on MSC Divina from April 4 to May 18, good on departures from Aug. 2 to Dec. 27. Winners will be announced around the year-end holidays.

Muscat said a new bus wrap advertisement has been installed for April on 14 buses running a freeway route between Miami and Fort Lauderdale. The wrap includes a travel agent call to action.

Under the “Serving You” banner, MSC will launch a 20-city road show in May to talk to travel agents on their home ground. There is a tentative list of cities to be visited, but it could change, Muscat said.

He also said MSC will offer a new wedding program on MSC Divina that for the first time will enable legal weddings to be performed onboard or in a number of ports, including Miami, Cozumel, St. Maarten and Falmouth, Jamaica.

Muscat said details of the program, which launches Aug. 2, will be available in the next several weeks.