A tale of two cruise lines

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Two European businessmen created two different cruise lines in the 1990s. Both have been successful in their own terms, but one formula for success has a lot more scale than the other one.

The two lines are Silversea Cruises and MSC Cruises. Silversea was formed in 1994 by building two new ships straight out of the gate for the luxury market. It was marketed primarily, if not exclusively, in North America.

MSC took a different route. Created from the leftovers of the Lauro Lines in 1995, MSC operated used, some would say very used, tonnage. Like Carnival Cruise Line, it deployed its older ships to cater to the mass market. It was marketed primarily to Europeans, with a few winter itineraries in the Caribbean.

Silversea’s first newly built ship, the Silver Cloud, was a thing of beauty. It was instantly competitive with other luxury vessels.

MSC’s first newly built ship didn’t arrive until a decade after the Silver Cloud was delivered and it was a takeover of an option that couldn’t be exercised by the Greek line Festival Cruises when it went into bankruptcy.

Since launching, Silversea has acquired a fleet of nine ships, with two more vessels on order.

With the delivery of the MSC Seaview, MSC has 15 ships in its fleet, with another nine on order through 2026.

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Last week, Silversea and Royal Caribbean announced an agreement in which Royal will get a 67% equity stake for $1 billion. Silversea gives up its autonomy as a private company in exchange for continued growth and investment in its brand.

MSC is investing in its own future with a $10.5 billion newbuild program, and its autonomy is not in doubt.

MSC took a slower, less glamorous route to success but in the end, it is the company that stands independent.

Two major differences steered MSC and Silversea towards different outcomes. The first is that MSC Cruises was a side project for MSC chairman Gianluigi Aponte, whose main business, container shipping, made it easier to secure the financing that kept MSC’s order book growing.

The second is that MSC operates in the low-price, high-profit segment of the cruise business. Catering to the mass market may not be where the glamour is, but it is where the money is. The finances of both MSC and Silversea are private, so it is perhaps unfair to say one is more profitable than the other.

MSC Cruises unveils plans to build fifth Meraviglia class vessel

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MSC Meraviglia

MSC Cruises aggressive fleet expansions plans are set to continue after the brand revealed plans to build a fifth Meraviglia-class vessel.

The line announced its decision to build a ship, due to be delivered in 2023, during a ceremony today (June 14) at the Saint-Nazaire shipyard in STX France.

The vessel will be the 13th ship to be built during MSC Cruises’ 10-year investment plan which will see the line double its capacity by 2020 and more than triple it by 2026.

Pierfrancesco Vago, MSC Cruises’ executive chairman, said: “Our fifth Meraviglia-class cruise ship will bring a new generation of cutting-edge environmental technology to the market, benefiting from a new generation of LNG-powered engines.

“This will help us further reduce our environmental footprint and advance in our journey of constant improvement.”

The line also revealed at the event that the fourth Meraviglia-class vessel would be called MSC Virtuosa, which underwent its steel cutting ceremony today.

For the first time in Saint-Nazaire’s history, three cruise ships belonging to a single cruise brand are under simultaneous construction at the shipyard.

MSC’s agreement with STX France to add another ship to its order book represents an investment of €900 million.

Thursday’s event was held to mark three shipbuilding milestones: the steel cutting ceremony of the fourth Meraviglia class vessel, the coin ceremony of MSC Grandiosa and the float of MSC Bellissima.

MSC Bellissima will be christened at a ceremony in Southampton on March 2 2019.

The event will be attended by more than 2,000 guests, including VIPs and important British stakeholders.

MSC Cruises Investing for Digital Experience Aboard

Luca Pronzati

Luca Pronzati, chief business innovation officer at MSC Cruises, has spearheaded the company’s innovative MSC for Me app, including its new digital personal assistant which will debut next year. Much of his job has been looking at consumer and guest data to better adapt new technologies in the correct (shipboard) manner.

“The ships are becoming bigger and navigation within the ship is becoming somewhat difficult, especially for first-timers, which are still a big part of our customer base,” he said.

Thus, the company’s MSC for Me app has been linked to thousands of sensors across the ships to give guests their exact location, and potential directions to where they want to go.

Investments are also being made to provide the best experience to the cruise guest.

“It’s all about the experience for the customer. They expect a certain speed and kind of connection and we want to offer that,” said Pronzati. “In order to be prepared, we are investing. We are still struggling in getting the right satellite (bandwidth), but once we do, everything will be even better, elevating the experience we already have.”