Quantum Technology Delivers Ease

Royal Caribbean International’s new smartship creates a better cruise

By: Marilyn Green

<p>In addition to a skydiving simulator, Quantum of the Seas offers keyless entry to staterooms and robotic bartenders. // © 2014 Royal Caribbean...

The technology on Royal Caribbean International’s (RCI) new Quantum of the Seas is so smoothly, logically blended into life onboard that it makes returning home a bit of a shocker — you actually have to take a key and open your door. Guests on the November inaugural cruise were confronted by technological miracles; the designers of Quantum have been able to create a space where spectacular technical strides create a smooth cruise, rather than demand the focus of attention.

Take the online digital check-in. It needs a bit of time (you must create your own photo ID), but if you complete it, there is virtually nothing to do at embarkation — just collect a Radio Frequency Identification (RFID) wristband that functions as your ID/room key. You can also track your own bag to your stateroom via RIFD tags, and new guests of all ages quickly mastered the Royal IQ app, clustering around the kiosks or downloading it to set up their appointments, reservations and plans.

New onboard experiences are, of course, technology-driven and incredible feats, but they seem perfectly normal within the world that is Quantum. People simply accepted technological magic and got on with enjoying features such as the North Star gondola that looks enough like the London Eye to seem familiar. And the guests trying out the skydiving simulator merely remarked that it took a lot more effort than it appeared, instead of marveling at the technology that produced the experience.

One of the life-changing features is RCI’s new onboard Wi-Fi access, satisfyingly fast and priced at moderate rates, which is expected to attract many who would otherwise not cruise, such as the huge millennial market.

“For millennials, it’s not a real vacation experience unless they can share it,” said Bill Martin, chief information officer for Royal Caribbean Cruises.

Another popular smartship feature is the Robotic Bartenders at the Bionic Bar, but even those seemed eerily familiar (I couldn’t watch them without looking around to see the alien patrons from Star Wars’ famous cantina scene). The Robotic Bartenders B1-0 and N1-C are programmed to the movements of American Ballet Theater’s principal dancer, but their shapes somewhat resemble aquatic creatures. Drinks are ordered tableside with a tablet, mixed briskly by the robots and brought to the customers by a live waiter.

Two70, the performance space, is backed by six RoboScreens that add an extra troupe of performers or coalesce into one impressive image. The room’s Vistarama transforms floor-to-ceiling glass walls into very real backdrops, shown off in the performance of the Cirque-like spectacle “StarWater.” Although the effects are dramatic, the space somehow is very friendly, and several groups remained chatting and sipping drinks for an hour afterward the show.

When you hear about the 80-inch “virtual balcony” LED screens in the inside cabins, it sounds like a gimmick. But in fact, it opens up the whole space and gives occupants a true vision of the weather and surroundings. The smartship elements also have increased efficiency and environmental responsibility; computer modeling is used to reduce Quantum’s energy consumption, including efficient hull configuration, engine design and energy saving devices.

Even the crew’s superb service has been given a boost with tablets carrying custom apps that help them track guest preferences. And those same personal tablets enable the crew to Skype their families. They can now be a part of key occasions and see for themselves how their relatives are doing. The rest of the RCI crews will also be given these tablets without charge as the technology is installed across the fleet — 40,000 personal tablets in total.

“This isn’t about technology for its own sake,” one guest said, mirroring my own thoughts. “This is technology for making things better.”

Longtime executives promoted to lead Celebrity, Royal Caribbean

By Jerry Limone
Michael BayleyRoyal Caribbean Cruises Ltd. (RCCL) has named Michael Bayley president and CEO of Royal Caribbean International, transferring to the company’s largest brand from the helm of Celebrity Cruises.

Lisa Lutoff-Perlo replaces Bayley as Celebrity’s president and CEO, promoted from her position as Royal Caribbean’s executive vice president of operations.

Each executive has 30 years of experience in the industry.

Bayley had Lisa Lutoff-Perlobeen Celebrity’s president and CEO since July 2012. At that time, Bayley had been promoted from his position as Royal Caribbean’s executive vice president of operations, and Lutoff-Perlo was promoted to replace Bayley.

The top spot at Royal Caribbean International had been vacant since April, when Adam Goldstein was promoted to president and COO of the parent company.

In a statement, RCCL said Bayley “delivered strong results” at Celebrity “while building the company’s ‘modern luxury’ positioning, which resonated successfully with Celebrity’s sophisticated customer base.”

RCCL said Lutoff-Perlo “played a critical role in the recent successful launch of Quantum of the Seas.”

Oasis of the Seas vs. Quantum of the Seas: a Cruise Ship Comparison

quantum-top oasis-bottomSince its debut in 2009, Oasis of the Seas has continued to turn the cruise world upside down. With first-in-cruising innovations like a zip line, a carousel, a levitating bar and real, live trees, it commands respect — even from those who argue its massive size doesn’t appeal. In addition to being the largest ship at sea, it’s arguably the most well-known. So where does that leave Royal Caribbean’s newest ship, Quantum of the Seas, and how can it possibly step out of the shadow of its behemoth fleetmate?

Below we’ve compiled a list of offerings on both ships to show you exactly what you’ll find onboard. Although these two vessels share some of the same venues and amenities, there’s a lot that sets them apart, and each provides an experience all its own. Read on to figure out which of these ground breaking ships is the right fit for you.

To the right: Quantum of the Seas (top) and Oasis of the Seas. Photo appears courtesy of RCI.


Oasis of the Seas Quantum of the Seas Both
Photos
oasis aquatheater image

quantum north star image

american icon grill image
American Icon will be featured on both ships
Size Tonnage: 225,282
Passengers: 5,400
Decks: 18
Tonnage: 167,800
Passengers: 4,180
Decks: 16
N/A
Cabins If you’d rather wake up to trees than ocean views, try a balcony cabin that overlooks Oasis’ Central Park or Boardwalk “neighborhood.”
Quantum’s cabins are, on average, nine percent larger than those on Oasis. Solo cruisers don’t have to worry about dreaded single supplements, either. Twenty-eight studio cabins(12 with balconies) are available for anyone cruising alone. Meanwhile, “virtual balcony”interior cabins offer real-time ocean views via floor-to-ceiling LED screens, and family connected suites combine three cabin types to accommodate larger groups. Royal Caribbean ships offer several similar stateroom categories across the fleet, but Oasis and Quantum have a couple notable stateroom standouts.
Restaurants Following its recent dry dock, Oasis received Mexican restaurant Sabor, as well as the Boardwalk Dog House, which originally debuted on sister ship Allure of the Seas. Oasis also offers for-fee options at Giovanni’s Table, featuring Italian fare, and upscale 150 Central Park, which boasts a rotating six-course menu. If you’re looking for a quick bite, the Cafe @ Two70 offers gratis picnic-type fare with 270-degree views. Another quick option is the SeaPlex Dog House, the first food truck at sea, featuring free gourmet hotdogs and sausages. An interesting extra-charge offering includesDevinly Decadence, where all meals are fewer than 500 calories. Both ships will offer Royal Caribbean’s new“Dynamic Dining” concept, which does away with traditional dining and, instead, allows passengers to choose from a number of eateries at their leisure, some of which are free and some of which incur extra charges. Dynamic Dining will roll out on Oasis in spring 2015. You’ll also find Sorrento’s Pizzeria on both ships, as well as the Windjammer Cafe buffet; Izumi, which offers Japanese cuisine; Johnny Rockets for burgers and shakes; Wonderland, molecular gastronomy featuring dishes like disappearing noodles, and wasabi and apple crisps prepared with liquid nitrogen; American Icon Grill for comfort food; Coastal Kitchen, which showcases California-Mediterranean fare for suite passengers only; The Grande, a fancy affair, which focuses on dishes served aboard the ocean liners of yore; Silk, Royal Caribbean’s pan-Asian restaurant; and Chops Grille, the line’s steakhouse.
Bars The Rising Tide Bar, which debuted on Oasis of the Seas, is set on hydraulics and travels between the Royal Promenade and Central Park. In its Bionic Bar, Quantum will feature robotic bartenders. Passengers order drinks via tablets and can then watch as the robots (more like mechanical arms, really) prepare them. Vintages, a swanky wine bar where passengers can try new or favorite beverages, is featured on both ships.
Activities & Entertainment For breathtaking entertainment that combines aerial and aquatic feats with the ship’s wake as the backdrop, you won’t want to miss performances at the AquaTheatre on the ship’s Boardwalk, where you’ll also find a carousel. Look up in the sky, and you’ll see fellow passengers whizzing by on the sports deck’s zip
Try any number of at-sea firsts on Quantum, including a visit to North Star. Best for those without a fear of heights, the glass pod, positioned on a mechanical arm, will raise passengers 300 feet above sea level for 360-degree views. Meanwhile, SeaPlex ttriples as a venue for basketball, roller skating and bumper cars. Adrenaline junkies will appreciate trapeze classes and a RipCord by iFly skydiving simulator. A handful of RCI ships offer Broadway productions as part of their theatre entertainment. Oasis, where cruisers can catch performances of CATS, and Quantum, featuring Mamma Mia!, are no exception. Both ships also feature rock climbing walls and the line’s signature FlowRider surf simulators.
Itineraries Based in Fort Lauderdale at Port Everglades, Oasis sails Western Caribbean itineraries. Homeporting in Bayonne’s Cape Liberty through spring 2015, Quantum sails Southern Caribbean voyages. It will then permanently relocate to Shanghai for Asia sailings. Until Quantum relocates to Asia, both ships sail a mix of BahamasEastern Caribbean and Europe itineraries from the U.S. East Coast.
Family Oasis’ Adventure Ocean is housed in one giant expanse on the same deck. In addition to exclusive areas separated by age group, there’s a science lab, a workshop and even a theater, where participants rehearse before performing for their parents at the end of each sailing. Quantum’s Adventure Ocean spans two decks, and it features a science lab as well as a cool teen space will provide a similar experience to that found on Oasis. Both ships showcase Royal Caribbean’s stellar kids offerings, each boasting extensive Adventure Ocean facilities. The line also has a partnership with DreamWorks, and cruisers can enjoy parades and meet-and-greets that feature Shrek, Fiona and other characters. These two vessels also include the H2O Zone, where young cruisers will find splash pools and colourful sculptures that spray water.