Tag Archives: staterooms

Princess Adds More Touchless Technology On Cruise Ships

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As part of its Medallion Class upgrades, Princess Cruises is rolling out a number of new touchless guest experiences when its fleet returns to service in 2021.

TrulyTouchless Arrival and Embarkation

Embarkation day will leverage OceanMedallion technology to reduce friction, remove a contact, and avoid crowds, streamlining arrival and check-in, as well as completely reinventing the traditional muster drill.

OceanReady

All guests will now be required to become OceanReady before leaving home, creating a touchless, expedited arrival experience and embarkation. Guests will use the MedallionClass app to upload travel documents and complete a health questionnaire in advance as well as provide important emergency information and form of payment, take a security image, personalize their Medallions and order accessories to be shipped to their home or ready for pick up upon arrival.

Simplified Safety Training

A new approach to the safety assembly on embarkation day lets guests watch an important safety video on their mobile device anytime on embarkation day via their stateroom TV and verify their designated muster station with a quick, contactless check-in at their convenience anytime between boarding and sail away. The OceanMedallion system provides the verification needed by the ship’s captain to confirm muster drill check-in while strengthening safety and security operations onboard, safeguarding guest and crew health, and increasing operational efficiency.

Stateroom Entry

Access to staterooms is now said to be a seamless experience where each guest is securely validated as their cabin door automatically unlocks as they approach. The do-not-disturb sign also becomes a thing of the past as the feature is integrated with the personalized portal outside each cabin, allowing guests to request privacy or designate their room for service by touching the display or using the MedallionClass app.

TrulyTouchless Commerce

MedallionPay is now and eliminates the need to carry cash and credit cards onboard and in Princess Cays, the line’s private island.

The system allows for “effortless” payment when purchasing anything on the ship – food, beverages, merchandise, excursions, even laundry tokens. 

OceanNow Service On-Demand

Food, beverage, retail orders and service are delivered directly to a guest’s location. 

Guests can place orders using their smart device, their stateroom TV or with a crew member, as the Medallion continuously ensures great service wherever a guest may go onboard.

The connecting-cabin conundrum

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MSC connecting Balcony Cabin.

One frustration for travel agents is when clients want to book a cruise on short notice with the expectation that they’ll be able to stay in connecting cabins. It can sometimes be hard to find rooms that adjoin or are on the same deck, much less those that connect.

But cruise lines could do more to help the situation, some travel agents say. The issue came to light at a recent travel agent forum on Royal Caribbean International’s Freedom of the Seas.

Agents said that Royal often allows connecting rooms to be booked online as singles, negating the advantage of having the connecting door between the two cabins.

“Royal Caribbean is great for families, but it is a real struggle on some of your popular sailings to find connecting rooms that do not have one already booked,” said Elise Aust, of Custom Cruise & Travel, Omaha, Neb.

Aust suggested that Royal hold the cabins back from full inventory to ensure that people who actually need them get to use them. “The last thing I’d want if I was booking a single cabin is a door to another room if I didn’t need it,” she said. “I think you would get a lot more families.”

Royal President Michael Bayley agreed that the idea made a lot of sense. “We’ll take a look at it and speak to our revenue team and see what we can do.”

Aust’s other suggestion, by the way, was to put magnifying mirrors in the bathrooms, an idea that seemed to confound Bayley.

“Really? That sounds horrifying,” he said. But he added that Royal would take a look at it for its new ships.

Norwegian Breakaway Offers a Range of Cabins

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Norwegian Breakaway Offers a Range of Cabins

On the Norwegian Breakaway there are accommodations to suit just about every type of passengerBy: Marilyn Green

Cruise
The Haven has its own pool courtyard. // © 2013 Norwegian Cruise Line

The Haven has its own pool courtyard. // © 2013 Norwegian Cruise Line

Norwegian Breakaway, the new ship from Norwegian Cruise Line that features a New York City theme, is very much like the city itself when it comes to accommodations. Just like New York, the ship features a wide range of living arrangements that run from economical studios to luxurious staterooms boasting fabulous views.

The Haven
Breakaway’s Haven — with its 24-hour service from butlers trained by the International Institutes of Modern Butlers — follows the luxury enclave pattern of the previous ships, providing exclusivity and luxury with access to the bells and whistles of a large vessel. Passengers can choose to dine in their suites, served by their butlers, and call upon them for a variety of other services. The Haven’s private pool has a dedicated valet to cater to guests’ wishes, and there is a private fitness area and hot tub in the private courtyard as well. Haven guests also receive priority reservations in the ship’s specialty restaurants, as well as priority in the spa and at shows.

On a recent sailing, agents onboard Breakaway were particularly impressed by the Haven Spa Suite With Balcony, with its king-size bed, hot tub and oversize waterfall shower. Occupants have complimentary access to the thermal spa suite with 13 heated loungers, a sauna, a steam room, a solarium, a vitality pool and whirlpools at the 23,000-square-foot Mandara Spa. Outside The Haven’s confines but with access to the amenities, the spa suites run 309 square feet and are designed for two people. There was also considerable praise for the four Haven Deluxe Owner’s Suites With Large Balcony. These 932-square-foot rooms sleep up to four people and feature gorgeous ocean views, a wet bar and a large wraparound balcony, as well as a bath and a half.

Meanwhile, the Haven Aft-Facing Penthouses With Large Balcony have king-size beds and very attractive dining and sitting areas, along with access to the Haven’s features. At 655 to 824 square feet, they accommodate up to four guests. Within The Haven itself, Haven Courtyard Penthouses With Balcony include a king-size bed and a private balcony with a beautiful view; up to three guests can share, although generally two people book these 328- to 349-square-foot accommodations.

Family Accommodations
For families of up to six people, The Haven’s Two-Bedroom Family Villa With Balcony has a bedroom with a king-size bed and a second one with a double sofa bed, plus two bathrooms, with a total of 535 to 545 square feet of space. Another option: Four or five family members can be accommodated in the 218-square-foot Family Oceanview Stateroom With Large Picture Window. Most of these have a bathtub (there are no bathtubs in staterooms 5138, 5140, 5738 and 5740), and a number of them offer connecting rooms, providing options for dividing up family groups.

The 239-square-foot Family Mini-Suites With Balcony on Deck 12 sleep up to four and are located close to kids’ activities. In these rooms, the two lower beds convert to a king-size bed, and there’s an upper bed, sofa bed and bathtub.

Also located near the kids’ programs and aimed at families seeking maximum value, 135-square-foot Family Inside staterooms sleep up to four, with two lower beds that convert to a queen-size bed and two pull-down beds in a very snug living space.

At the same size, the mid-ship and fore and aft Inside Staterooms each has two lower beds that convert to a queen-size. The Studios on Decks 10 and 11 are another sort of inside stateroom — designed for just one passenger without charging a single supplement — and each have their own private lounge where singles can mingle. This restricted-access complex is made up of 100-square-foot rooms with a full-size bed and bathroom and one-way windows that face the corridor.

Staterooms on Breakaway have a number of thoughtful touches, including storage space and good-size bathrooms with showers that have sliding doors, not curtains.

New Yorkers have a particular view of space, and, as agents explored Breakaway, more than a few of them commented: “This is bigger than my whole apartment.”

Not something one often hears on a cruise ship.

Continuing its sailings roundtrip out of New York, Breakaway moves from Bermuda to seven-day Bahamas and Florida cruises at the beginning of October.