Quantum Technology Delivers Ease

Royal Caribbean International’s new smartship creates a better cruise

By: Marilyn Green

<p>In addition to a skydiving simulator, Quantum of the Seas offers keyless entry to staterooms and robotic bartenders. // © 2014 Royal Caribbean...

The technology on Royal Caribbean International’s (RCI) new Quantum of the Seas is so smoothly, logically blended into life onboard that it makes returning home a bit of a shocker — you actually have to take a key and open your door. Guests on the November inaugural cruise were confronted by technological miracles; the designers of Quantum have been able to create a space where spectacular technical strides create a smooth cruise, rather than demand the focus of attention.

Take the online digital check-in. It needs a bit of time (you must create your own photo ID), but if you complete it, there is virtually nothing to do at embarkation — just collect a Radio Frequency Identification (RFID) wristband that functions as your ID/room key. You can also track your own bag to your stateroom via RIFD tags, and new guests of all ages quickly mastered the Royal IQ app, clustering around the kiosks or downloading it to set up their appointments, reservations and plans.

New onboard experiences are, of course, technology-driven and incredible feats, but they seem perfectly normal within the world that is Quantum. People simply accepted technological magic and got on with enjoying features such as the North Star gondola that looks enough like the London Eye to seem familiar. And the guests trying out the skydiving simulator merely remarked that it took a lot more effort than it appeared, instead of marveling at the technology that produced the experience.

One of the life-changing features is RCI’s new onboard Wi-Fi access, satisfyingly fast and priced at moderate rates, which is expected to attract many who would otherwise not cruise, such as the huge millennial market.

“For millennials, it’s not a real vacation experience unless they can share it,” said Bill Martin, chief information officer for Royal Caribbean Cruises.

Another popular smartship feature is the Robotic Bartenders at the Bionic Bar, but even those seemed eerily familiar (I couldn’t watch them without looking around to see the alien patrons from Star Wars’ famous cantina scene). The Robotic Bartenders B1-0 and N1-C are programmed to the movements of American Ballet Theater’s principal dancer, but their shapes somewhat resemble aquatic creatures. Drinks are ordered tableside with a tablet, mixed briskly by the robots and brought to the customers by a live waiter.

Two70, the performance space, is backed by six RoboScreens that add an extra troupe of performers or coalesce into one impressive image. The room’s Vistarama transforms floor-to-ceiling glass walls into very real backdrops, shown off in the performance of the Cirque-like spectacle “StarWater.” Although the effects are dramatic, the space somehow is very friendly, and several groups remained chatting and sipping drinks for an hour afterward the show.

When you hear about the 80-inch “virtual balcony” LED screens in the inside cabins, it sounds like a gimmick. But in fact, it opens up the whole space and gives occupants a true vision of the weather and surroundings. The smartship elements also have increased efficiency and environmental responsibility; computer modeling is used to reduce Quantum’s energy consumption, including efficient hull configuration, engine design and energy saving devices.

Even the crew’s superb service has been given a boost with tablets carrying custom apps that help them track guest preferences. And those same personal tablets enable the crew to Skype their families. They can now be a part of key occasions and see for themselves how their relatives are doing. The rest of the RCI crews will also be given these tablets without charge as the technology is installed across the fleet — 40,000 personal tablets in total.

“This isn’t about technology for its own sake,” one guest said, mirroring my own thoughts. “This is technology for making things better.”

Royal Caribbean’s third Quantum Class ship commenced construction

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Earlier this week, Royal Caribbean’s third Quantum Class ship commenced construction at Meyer Werft’s Papenburg shipyard. In addition to celebrating the construction of the new ship, Royal Caribbean also announced the ship will join the fleet as Ovation of the Seas.

Ovation of the Seas, sister to both Quantum and Anthem of the Seas, will be constructed at Meyer Werft’s primary yard in Papenburg, Germany. The new ship will feature similar features and design to her earlier Quantum Class sisters, including North Star, RipCord, The Bionic Bar, SeaPlex, the Two70 entertainment complex, and virtual balconies.

Ovation of the Seas is scheduled to debut with Royal Caribbean in the fall of 2016. At this time, Royal Caribbean has made no indication of the new ship’s potential itineraries or homeport.

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The last cruise frontier?

Maldives: The last cruise frontier?

By Tom Stieghorst
*Insight In a recent interview, I asked Royal Caribbean Cruises Ltd. Chairman Richard Fain what travel destination was on his bucket list, and after a moment’s thought he said, “the Maldives.”

The islands in the Indian Ocean are so remote that Fain felt like he could get away from everything by going there.

Indeed, the Indian Ocean may be the most out-of-the-way cruise destination you’d ever want to experience. With the rise in expedition cruises to the Antarctic, the Indian Ocean may be the last frontier.

Among the lines going to the Maldives are Costa Cruises, Oceania Cruises, Princess Cruises and Seabourn Cruises.*TomStieghorst

Seabourn describes the islands as “tiny specks in a vast expanse of ocean.” Male, the main inhabited city in the chain, is described by Conde Nast Traveler as “a combination of the Robinson Crusoe paradise of childhood dreams and a honeymoon destination fit for the Hollywood A-list.”

What is there to do there? “Absolutely nothing,” Fain said.

Most of these lines visit the Maldives on an itinerary from southern or eastern Africa to India or Southeast Asia. It is a long, thin route that involves lots of sea days, a long flight from North America — unless you’re on a world cruise — and a considerable expense.

Seabourn’s cruise next January sandwiches a visit to Male and Colombo, Sri Lanka, in the middle of eight long sea days on a voyage between South Africa and Singapore.

Princess has a 46-day journey on its schedule that takes visitors to the Maldives on an “odyssey” from Australia to South Africa.

Oceania Cruises plans to be there Dec. 3 and 4 on a 30-day cruise from Dubai to Cape Town, South Africa. In the next few years Silversea Cruises has four voyages with the Maldives on the itinerary, including a 17-day trip between Singapore and Mombasa, Kenya, next March.

In 2016, Silversea’s new expedition ship, the Silver Discoverer, will offer a 17-night cruise that starts in Phuket, Thailand and ends in Male, after stops in Myanmar, India’s Andaman Islands and Yala National Park in Sri Lanka.

So the next time a client says they’ve “been there done that” when you suggest an ocean cruise, you might respond with, “Have you thought about going to the Maldives?”