Grandeur starts Baltimore service, Port Canaveral could get third Royal ship

Grandeur starts Baltimore service, Port Canaveral could get third Royal ship

By Tom Stieghorst~ image of Port Canaveral
Royal Caribbean International launched service with a new ship from Baltimore and may be looking at Port Canaveral as home to a third ship next winter.

The Grandeur of the Seas has begun sailing from Baltimore, offering six- to 10-day cruises to Canada, New England, Bermuda, the Bahamas and the Caribbean. The ship was refurbished last year.

Grandeur replaces Enchantment of the Seas, which went to Port Canaveral to do three- and four-day cruises.

Port Canaveral interim CEO John Walsh told the Florida Today newspaper in Melbourne, Fla., that Royal Caribbean plans to base a third ship at his port in the winter of 2014-15.

In addition to Enchantment, Port Canaveral is home to Freedom of the Seas. Walsh also said the port is in discussions about the potential to host either an Oasis-class or Quantum-class ship, possibly in conjunction with a new terminal.

Both Oasis and Allure of the Seas sail from Port Everglades in Fort Lauderdale. Royal Caribbean has ordered a third in the series for delivery in 2016.

Earlier this week, it was disclosed that Navigator of the Seas will sail from Galveston, Texas, year-round starting in February 2014. It currently sails from Galveston in the winter but will go to the Mediterranean this summer.

Royal Caribbean’s Voyager of the Seas makes maiden call to Tokyo

Royal Caribbean’s Voyager of the Seas makes maiden call to Tokyo

IN: Japan ~ Voyager of the Seas

Royal Caribbean’s Voyager of the Seas made her first ever stop in Tokyo over the weekend, which begins a season of stops to Japan’s capital.

Voyager of the Seas arrived from Shanghai, China and will be based in a Japanese port for the first time.  She will offer Tokyo sailings ranging from 5 to 6 nights visiting Busan, Jejuand Nagasaki until early May, including one cruise chartered by Club Tourism, a major tour operator in Japan.

As part of Voyager of the Seas’ first stop in Tokyo, a traditional plaque exchange between Voyager of the Seas’ Captain, Charles Teige and Mitsuchika Tarao, Director General, Bureau of Port & Harbor, Tokyo.

Royal Caribbean’s Regional Director, Asia Pacific Mr Kelvin Tan said, “We are proud to bring Voyager of the Seas to Japan to let our fans here experience directly from home Royal Caribbean’s signature international and innovative cruising style. Japan is one of our top markets in Asia, and we are very encouraged by the strong response from this market for these cruises. We will continue to work with our Japanese representatives, agents and partners to bring more of such cruises to Japan.”

Royal Caribbean CEO defends agent compensation to investors

Royal Caribbean CEO defends agent compensation to investors

By Tom Stieghorst
Royal Caribbean International CEO Adam Goldstein said he sees stability in the compensation paid to travel agents.

Asked by a Wall Street analyst to elaborate on commission strategy during Royal Caribbean Cruises Ltd.’s conference call on first-quarter earnings, Goldstein said Royal Caribbean takes pride in its travel agent relations.

_Adam Goldstein“Clearly, that relationship is predicated on us giving them competitive compensation to produce business for us,” he said. “If they don’t feel we’re giving them a fair shake on compensation, they may love us and our products, but they’re going someplace else.”

Goldstein said he doesn’t blame travel agents for asking for more compensation, nor does he blame investors for pushing for lower commission costs.

“It is our responsibility to navigate the right balance to reflect the great value they bring to the success of our business model and neither underpay nor overpay,” Goldstein said.

He said the foundations of travel agent compensation in recent years “have been much more stable than unstable.”

“It’s pretty clear what the building-block elements of travel agent compensation are, and it’s pretty clear travel agents are willing to produce good business for us with the existing components of their compensation,” Goldstein said.