Royal Caribbean: ‘Very Aggressive’ on Tech Infrastructure

Ovation of the Seas in Hong Kong

At Royal Caribbean Cruises, the idea is to anticipate the future of technology and get ready for it now.

“I believe that the largest challenges for us are the things that we don’t even know will be coming in the next five to 10 years. There are revolutions coming, things like virtual reality and other things that we don’t even imagine. We need to look at the historical growth of those technologies in the past, focusing on the future,” said Guillermo Muniz, director of satellite and network engineering, Royal Caribbean Cruises.

While cruise lines may plan into the 2020s on the technology front, challenges still remain when it comes to internet aboard today’s fleet.

“Royal Caribbean is being very aggressive regarding infrastructure within the ship. We are investing to make sure we have the infrastructure on our ships to have the correct Wi-Fi and the latest technologies to be able to not worry about connectivity over the next decade,” Muniz said.

The newer Royal Caribbean ships are using a new technology, marketed as Voom, that has significantly improved internet access aboard, helped in part by SES Networks.

“On those ships, the connection is comparable to our home experience. You can stream and watch videos on your devices easily. The amount of bandwidth that we provide to a single user today is the same amount of bandwidth that we provided for our entire fleet in 2000,” Muniz noted.

Royal Caribbean is working on a new boarding process that uses facial recognition to speed up the embarkation. Muniz explained that guests will be able to take a selfie at home, upload it via an app, and then be recognized at the cruise terminal by special facial recognition cameras. The cruise line plans to launch the system over the next few years.

Royal Caribbean offers an augmented-reality view of CocoCay

Michael Bayley discusses the Perfect Day Island Collection. Photo Credit: Jamie BiesiadaNEW YORK — Royal Caribbean Cruises Ltd. (RCCL) on Wednesday night unveiled its new Perfect Day Island Collection and ship-refurbishment program at South Street Seaport here, complete with an augmented reality (AR) component so attendees could get a feel for what CocoCay, the first Perfect Day Island, will look like.

Royal Caribbean International’s Michael Bayley, president and CEO, and Mark Tamis, senior vice president of hotel operations, first introduced the changes in a room with nearly 360-degree screens displaying photos and concept art behind them.

The presentation screens opened up, revealing an augmented reality experience. Photo Credit: Jamie Biesiada
The presentation screens opened up, revealing an augmented reality experience. Photo Credit: Jamie Biesiada

Bayley said Perfect Day Islands will contain features that mix what Royal Caribbean guests have said in surveys is most important to them when spending a day on a private island: The chance to “chill,” and the opportunity for more “thrills.”

CocoCay, the line’s private Bahamian island and the first island in the collection, with features like the tallest water slide in North America, a helium balloon that rises up to 450 feet in the air, and a beach escape with daybeds, over-water cabanas and more.

“We are going to open up Perfect Day destinations literally around the world,” Bayley said.

In addition to locations in the Caribbean, Bayley said Royal Caribbean is also eyeing the Asia Pacific as a location. Each Perfect Day location may be different, he said.

Screen Time: New CocoCay comes to life (Click the image to play)

Image result for royal caribbean augmented reality

After the introduction, the screens at the front of the room opened into another space. Guests were invited to reach under their chairs where iPads were waiting. After entering some basic information, they acted as conduits for the AR experience.

Several different portals — large circles guests could walk through — were set up around the room, mimicking different parts of CocoCay, like Daredevil’s Peak, a pair of water towers with 13 slides, and Oasis Lagoon, a freshwater pool area.

An iPad ripples as the user walks toward one of several portals set up around the room. Photo Credit: Jamie Biesiada
An iPad ripples as the user walks toward one of several portals set up around the room. Photo Credit: Jamie Biesiada

As guests approached, the iPad screen would ripple, and turn into renderings of what that area of CocoCay will look like — for instance, at the Arrivals Plaza, guests were greeted by a large pirate ship to their right. As the iPad moved, the image would change, as if one was looking at CocoCay through the screen.

Royal Caribbeans Major Revitalizations

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Independence of the Seas in Drydock.

Among the big out-of-water projects for Royal Caribbean Cruises, this year are revitalizations of the Adventure, Mariner and Independence of the Seas, plus the complete refurbishment and transformation of the Adonia into the Azamara Pursuit.

The company’s large-scale drydocking projects are overseen by the newbuild and innovation department, headed by up Kevin Douglas, vice president, who joined Royal in 2004 as a project manager overseeing a large-scale revitalization on the Sovereign of the Seas.

While smaller dry dockings (known as a “shave and a haircut”) are generally run by the brands, Douglas said his group comes together to plan the big changes, working closely with the operations teams to craft a program vision, whether it’s the Royal Advantage or Celebrity’s recent $400 million Edge-upgrade scheme.

With a schedule that calls for dry dockings every five years, the planning starts with a holistic look at each ship, and how they fit into the class and the brand

“The principal goal is how we improve the guest experience, offering a more meaningful product,” said Douglas. That ranges from stateroom upgrades to new restaurants and other features like the FlowRider surfing simulator. “We look at how we can add in IT and the smart ship concept, upgrading the technical experience and entertainment.”

Projects are evaluated not only on cost but in the number of containers and raw materials needed.

“We know how much material we can deal with on a daily basis, and that determines how much time we need,” Douglas said.

The technical scope of jobs is increasingly complex.

“Then we look at the stability of the ship with the increase in weight and the increase of the centre of gravity, and whether we have to add a ducktail to the stern.”

Allure of the Seas at Navantia

Another major technical project has been installing scrubbers (the company prefers to call them Advanced Emissions Purification Systems).

“They are about the size of a school bus,” Douglas noted.

Royal Caribbean has had its scrubber program going for five years, with some 20 ships outfitted with various systems from a number of suppliers with the project being overseen directly by Matti Heikkinen, vice president of newbuild.

“He and his team have done an awesome job,” added Douglas.

Under the waterline, the company has an on-going initiative to study hull coatings, with a new direction expected to be announced in early 2018.

“There is a massive benefit on fuel efficiency on drag and resistance,” Douglas said.

That project is being spearheaded by Captain Patrik Dahlgren, senior vice president of global marine operations, and Anshul Tuteja, director of energy management.

“We are looking at every type of paint, and which coatings work best in what areas,” Douglas explained. “Patrick and Anshul are looking very carefully, and we can actually track the performance of a hull coating relating to efficiency and how much fouling they are getting.

“We probably have every type of paint coating in the fleet, and are now starting to review final recommendations for future coatings.”

Royal Caribbean has also grown the scope of its drydocking work along with its shipyards, continually working to get leaner and manage bigger projects.

“Twelve years ago we were doing 12 to 16 containers a day and thought ‘wow.’ Now we are doing 50 containers a day and think nothing of it.”

And the spending is skyrocketing.

“We used to be at $800,000 per day, and now its $2.8 million; and we want to go even higher,” Douglas said.

The next hurdle may come in Asia, with a number of company ships in China. One of those ships has already been in a Chinese drydock for a repair, which Douglas said went well. SkySea also recently drydocked at a yard in China for a small refit.

Years of planning, million-dollar decisions and executing on a tight schedule, Douglas said it all came down to partnerships, whether internal, whether with the shipyards or with turnkey suppliers.

“It’s about how we do these projects in a short period of time, minimizing the risk and maximizing the planning.”