To agents’ delight, new cruise ships steaming for the West Coast

The Norwegian Bliss, shown here in a rendering, will make a June debut in Seattle.LONG BEACH, Calif. — For years, agents on the West Coast have pleaded with suppliers to put new cruise ships in ports near their clients. Now they’re getting their wish.

This year, the Norwegian Bliss will make a June debut in Seattle, the first time a new Norwegian Cruise Line ship has been stationed in the West since the Norwegian Star began sailing in Hawaii in 2001.

Next year, Carnival Cruise Line will launch its latest ship, the Carnival Panorama, in Long Beach, Calif., while Royal Caribbean International will move the Ovation of the Seas, just 2 years old, to Seattle.

Together, the three ships will add more than 12,000 new or nearly new lower berths, at least seasonally, to the West Coast market.

“It’s very exciting. There’s been a big need out here for a long time,” said Betsy Geiser, vice president at Uniglobe Travel in Irvine, Calif. “Historically, it’s been older ships and smaller ships. Carnival’s making a big improvement by bringing [the Panorama] here.”

With their proximity to the Caribbean, East Coast ports, particularly Miami and Fort Lauderdale, have long been the default homeports when a new vessel emerges from the shipyard.

In recent years, ports such as New York have also benefitted as fleets grew and lines cultivated new markets.

But in a sense, the West Coast is the cradle of the industry, said John Mast, vice president of marketing for Expedia CruiseShipCenters in Vancouver.

“It’s important to remember that Princess, with that run down to Mexico, sort of kicked off the U.S. cruise industry in many ways,” Mast said.

The California-Mexico itinerary, immortalized in “The Love Boat” television show, is still a mainstay of the market. Carnival plans to enrich Ensenada with new port activities in a bid to make Long Beach one of its biggest hubs.

“I think there’s been a renaissance going on for the West Coast, and I think that Carnival’s investment is a very strong indicator of that,” Mast said.

There are several reasons why the region is enjoying a rebirth, Mast said. One is the recent expansion of the Panama Canal. Before 2016, the cruise industry’s newest and largest ships couldn’t fit through the locks. Now that a wider channel has been opened, it is easier to move most large ships back and forth.

Also, after several years in which European cruise seasons were marred by terrorist activity, domestic ports have become more attractive long-term investments, especially in excursion-rich Alaska.

Mast said the new ships, with their go-kart tracks and Imax theatres, can help attract a younger demographic to Alaska.

“It seems kind of gimmicky to have a racetrack on the roof,” he said, “but the reality is that Alaska is a wonderful summer vacation for families. Families are a huge market. If I know kids, that will immediately get them excited, and we know that kids play a role in forming the vacation choice.”

For agents, the practical impact of having news ships on the West Coast is that they are easier and more profitable to sell.

Anita Pagliasso, president of Ticket to Travel in San Jose, Calif., said, “Cruisers are very excited about something new. It becomes lucrative because the pricing’s always higher when a brand new ship comes out, so the higher the pricing, the higher the commission. It goes hand in hand, I think.”

Pagliasso said the opportunities extended beyond West Coast agents.

“I think some of the feedback I got, even some of the agents in the Midwest, was that [clients] have gone to Florida enough, and they want something different,” she said. “This is a great opportunity for not only West Coast agents to promote these ships but other agents who have clients who have done all the cruising out of Florida and are looking for something new and exciting.”

Cruise lines’ Dubrovnik deal seen as a way to combat overcrowding

T0319DUBROVNIK
Last year, Dubrovnik received 742,000 passengers on 538 ships.
FORT LAUDERDALE — Carnival Corp. CEO Arnold Donald said a new agreement in Dubrovnik, Croatia, illustrates how fears about crowding in favourite tourist areas can be managed by the cruise industry.

Speaking as part of a CEO panel at the Seatrade Cruise Global convention here, Donald took the occasion to disclose that major cruise lines have agreed to coordinate their schedules this summer in Dubrovnik.

That could mean some ships arrive later or depart earlier to keep their time in port from coinciding, or it could mean moving some ships to arrive during the week rather than on weekends.

The walled Old City of Dubrovnik was named a Unesco World Heritage site in 1979, but Donald said its mayor requested a meeting with cruise officials because it had been threatened with delisting by Unesco.

Donald and other cruise officials met several times with mayor Mato Frankovic, most recently in January when an agreement was apparently reached.

“In the end, our guests don’t want to go to a place that’s overcrowded,” Donald said. “If the sites that everybody wants to see are being abused, our guests won’t go. It’s in our self-interest, but it’s also in the interest of the places we go.”

Last year, Dubrovnik received 742,000 passengers on 538 ships. The city recorded about 3.4 million overnight stays, with many visitors drawn by Dubrovnik’s status as a filming location for the HBO series “Game of Thrones.”

Donald said cruise lines need to “listen with empathy for the issue of what some would call over tourism, not necessarily driven by cruise companies but by the fact that we’re a very visible symbol for it; our ships are large, and so forth. We have to listen with empathy to the ports that are out there and make sure we work with them to get the proper infrastructure.”

Dubrovnik’s over tourism concerns are shared by several other destinations in the Mediterranean, including Barcelona, Venice and the Greek island of Santorini.

Travel journalist Peter Greenberg, who moderated the CEO panel, said the World Travel and Tourism Council in a recent study listed “destination degradation” as one of three critical issues facing the travel industry.

Others on the panel took issue with the label “over tourism.”

“I think it’s a misnomer,” said Royal Caribbean Cruises Ltd. chairman Richard Fain. “What we’re really talking about is sustainable tourism.”

Fain cited Royal Caribbean’s development of Falmouth in Jamaica to offer an alternative to Montego Bay and Ocho Rios, as another successful response to crowding concerns.

After Falmouth opened in 2011, the number of cruise visitors actually rose, but they were more spread out.

“There were more people but less density,” Fain said.

“The opportunity, really, is to work together in these communities,” Fain said. “We work with them, and we find solutions that are to both of our benefits. And those we work with are very happy. You see that over and over again. Those who just want to make headlines, that’s a different story.”

The Celebtity Reflection in Dubrovnik.
The Celebrity Reflection in Dubrovnik.

Greenberg said that two cities where over tourism has been a hot-potato issue — Venice and Barcelona — are in the backyard of MSC Cruises, which has its headquarters in Geneva and its operations in Naples, Italy.

MSC executive chairman Pierfrancesco Vago said some perspective was in order.

“When you’re talking about Venice’s 30 million visitors a year, the cruise industry is 1 million of that,” Vago said.

He added that unlike the general tourism population, which ebbs and flows individually, cruise tourists come in groups that can be managed.

“We can actually coordinate,” Vago said. “We can actually ensure that there will never be an overflow, and we can control embarkation and disembarkation.”

A 2015 Unesco report recommended that the number of cruise passengers at Dubrovnik should not exceed 8,000 a day, arguing that when more than 8,000 visitors are inside the walls of the old city “tourist blight” becomes inevitable.

Research from the Port of Dubrovnik found that in 2016, arrivals exceeded 8,000 on 18 out of 243 total cruise days and that arrivals exceeded 10,000 on four days that year.

MSC has been looking for new destinations in the Adriatic to supplement hot spots like Dubrovnik. Last year, for example, MSC began calling at the port of Sarande, in southern Albania.

“Nobody knew that in Sarande, there were 10 different Unesco sites,” MSC CEO Gianni Onorato said in a recent interview. “This is the opportunity the cruise industry can give because there are options. That’s the only way to solve this problem.”

Royal Caribbean Launches Multi-Billion Dollar Private Island and More

CocoCay, Royal Caribbean
PHOTO: CocoCay, Royal Caribbean’s private island, is getting some amazing enhancements. (Photo courtesy of Royal Caribbean)