MSC Cruises to increase shore excursion commission

MSC Cruises to increase shore excursion commissionMSC Cruises is increasing commission on shore excursions to a minimum of 10% to encourage agents to book tours directly, instead of using third-party suppliers.

The line currently offers 5% commission on excursions, but within the next month – when MSC unveils its new booking platform – the line will begin a six-month pilot to test whether shore excursion booking volumes increase with a rise in commission.

Agents will earn the same amount of commission on cruise bookings and excursions. The base commission rate is 10%, so agents on that rate will earn the same on excursions.

The line made the announcement at an event in London this evening where it also unveiled its new bookings system for agents, MSC Book.

Executive director Giles Hawke (pictured) said agents were booking through third-party companies such as Attraction World and Cruisingexcursions.co.uk because they could earn more. But he argued that increasing commission would give agents the chance to make more money with MSC.

“This is a way of agents earning more money and we want to see if an increased amount makes a difference – if it does, then we will keep it going.”

Hawke said the new commission structure had been the result of agent feedback.

“There are companies who are just selling excursions and the fact we pay some commission recognises the importance of agents. They are proactively selling the products of these cruise excursion companies and if it is because they can earn money, then we’ll give them the opportunity to earn more so they can sell our cruise excursions.”

MSC also announced it was planning to double its UK sales team to 10 by January, as well as having a further team of 20 on the road promoting the line to agents.

The line is working with former Barrhead Travel director Trevor Davis and his marketing and support company 3For, which is creating a 20-strong field team of ‘MSC Ambassadors’ to train agents nationwide three or four times a year.

The new sales team and the increased commission on shore excursion, together with better account management and a consistent message on deals and pricing, are part of MSC’s ‘Serving You’ campaign, which aims to ensure agents can easily access all they need to book.

Hawke said plans were in place to help the line achieve 200,000 passengers from the UK by 2017 when he expects a ship to return to offer ex-UK sailings. He added that if agents show their support earlier there is a chance they a ship could return a year earlier.

22 Do’s and Don’t’s for Your First Day Onboard a Cruise Ship

22 Do’s and Don’t’s for Your First Day Onboard a Cruise Ship 

cruise-ship-first-day-do-dontLong-time cruisers often have an embarkation day routine. Some make a beeline for the atrium or poolside bar, while others head to the buffet. Some like to explore the ship, posting photos online to make Facebook and Twitter friends jealous. Others meticulously spray down their cabins with Lysol, start popping seasickness medicines and unpack all their belongings into their proper places.

If you’re a first-timer or haven’t settled into a familiar cruise routine, here’s a list of embarkation day do’s and don’t’s, culled from our many years cruising.

DO start your vacation off with a tropical drink in a colorful glass with umbrellas and plastic monkeys a-plenty. Just don’t assume that drink proffered by a waiter is free … or that you can’t get it cheaper by opting for a regular, non-souvenir glass.

DO tour the ship, get your bearings, and identify which bars and eateries you want to hit first. We recommend starting at the top and working your way down … unless you want to get in a workout by climbing all the stairs.

DON’T head straight to the buffet — it’s one of the most crowded places onboard on embarkation day because everyone comes hungry for lunch. Instead, check out your dining options. Sometimes other venues are open for a first-day lunch, and they aren’t such madhouses.

DO take photos — lots of them. Get that first “Hooray, I’m on vacation” shot of your family by the ship’s rail; snap a pic of your cabin in pristine condition before it’s wrecked with daily schedules, towel animals and your assorted laundry; capture interesting spots onboard before they’re overrun with passengers; and do feel free to post them online to make your friends drool.

DON’T take the elevator if you don’t need to. The lifts are super-slow on embark day and crowded with passengers and crew ferrying luggage between decks. Take the stairs. Then have no guilt when you tuck into dessert at dinner.

DO arrange your spa and salon appointments, as the most popular treatment times book up quickly. Not sure what you want? Take a spa tour. You might get to sample a massage or win a free treatment in the first-day raffle.

DON’T spend the day in your winter, workday or travel clothes. Pack a change of clothes in your carry-on so you don’t have to wait for your luggage to arrive for you to slip into sandals, shorts or swimsuits.

hot-tub-royal-caribbeanDO take a dip in the pool or hot tub. They’re often uncrowded on the first day because many people haven’t followed the advice above and brought a change of clothes. But why wait to begin your vacation? The pool is open!

DO make specialty dining reservations if you haven’t done so online before your trip. Choice dining times can sell out.

DON’T forget to check in at the kids club and sign up your little ones for the onboard camp activities. There’s often an introductory session for kids and parents to meet the counselors and get acquainted with the facilities. Better to sign up on day one, even if you’re not sure your kids will want to go; there’s no requirement to attend.

DO book shore tours, and ask the tour desk any questions you might have. Some tours have limited space and sell out, so book early (if you haven’t pre-booked).

DO buy a soda card or alcohol package to get the most use out of them on your cruise. Just do the math beforehand to make sure the packages will actually save you money.

DON’T settle for unacceptable dinner seatings. The maitre d’ is typically available to take questions and make changes, if possible, on embarkation day. If you wanted early dining but got a late seating, want to switch from set-seating to flexible dining or just want to find out if you’re at a two-top or 10-top, make a visit to the dining room a top priority. It’s also good to check in with the maitre d’ if you have dietary restrictions to make sure you’ll be taken care of onboard.

DO reserve space on any fee-extra sun decks (such as Princess’ Sanctuary) or cabanas, especially if you want to book them for a sea day. Space is limited and can sell out.

man-ship-cell-phoneDO make your last phone calls, texts and tweets while your phone can access land-based cell towers and you’re not paying sky-high satellite Internet and roaming fees.

DON’T assume your cabin is pristine and in working order, if you tend to worry about such things. Test out the TV, the toilet and the lights; check for bed bugs; sanitize anything you need to. Set your mind at ease early. Then go and enjoy your vacation.

DO unpack your suitcases, and get that task (and your luggage) out of the way early. Decorate your cabin and door if you like to personalize your home for the vacation.

DO meet your cabin steward and make any requests you have. Some travelers like to tip their cabin stewards on day one to ensure good service throughout the cruise (but this isn’t necessary).

DON’T skip the muster drill. It will provide important information in case of an emergency. Plus it’s mandatory, even if you have cruised before.

DO take a nap or lounge on your balcony (even if the view is just of an ugly port building). It’s your vacation; you can be as active or as laid-back as you want.

DO head up on deck for sailaway. It’s festive, with live music and flowing drinks, and it’s a fun way to kick off your cruise.

DON’T automatically eat dinner in the main dining room. Embarkation day can be a great night to dine out in the specialty restaurants, as they’re often less crowded and, on some lines, carry a reduced cover charge.

DO watch the sun set over the ocean, go to the welcome show, hit the casino, sing karaoke and shake your booty at the disco — your cruise starts tonight!

Tour company in development at Royal Caribbean

Tour company in development at Royal Caribbean

By Tom Stieghorst
Royal Caribbean Cruises Ltd. confirmed that it is working on a new subsidiary that would be focused on developing and marketing land tours around the globe.

The company is still in formation, but RCCL has named John Weis, its former vice president of global tour operations, to spearhead development of the unit.

RCCL already offers cruise guests thousands of tours in hundreds of destinations. It said the new subsidiary, to be called TourTrek, will operate in 90 countries.

In a brief statement about the company, Royal Caribbean described TourTrek as a technology company that will be wholly owned by RCCL.

Weis will report to Larry Pimentel, president of Azamara Club Cruises and chief destination experience officer for Azamara, Royal Caribbean International and Celebrity Cruises.

Pimentel has made destination a core attribute of Azamara, starting with Azamazing Evenings, a program of customized night events for guests on Azamara cruises.

Celebrity has also been venturing into more elaborate shore excursions. In March, Celebrity said it would begin offering a a land-sea package this fall that combines five nights in Africa with an 11- or 12-day Black Sea cruise.

The land portion includes bookings at game lodges or four- and five-star hotels in Kenya and three safari expeditions, followed by transfers to Istanbul, where guests board Celebrity Constellation with stops on the Black Sea and in the Greek isles.

Celebrity President Michael Bayley said the tours quickly sold out.

RCCL said that it has hired longtime Carnival Corp. executive Roberta Jacoby to move into the role previously occupied by Weis. Her title will be managing director of global tour operations.

Jacoby retired in 2011 after 35 years with Carnival. Her final job was as senior vice president of corporate special projects.

RCCL said that further details about TourTrek will become available over the coming months.