Behind the scenes, creating a new river cruise

Behind the scenes, creating a new river cruise

By Michelle Baran

InsightI’m not on your traditional river cruise. And I don’t just say that because I’m sailing along India’s Ganges River, a waterway that generally conjures up images of people bathing in its brown waters and of spiritual ceremonies along its banks, not a of luxury river cruiser gliding past its shores.

The cruise I’m on is unusual because it is an inspection cruise for Haimark Ltd.’s 56-passenger Ganges Voyager, slated to set sail here in 2015. A group of representatives from various river cruise and tour companies are scouting the experience using the slightly older 56-passenger Bengal Ganga, operated by Indian company Heritage Cruises.MichelleBaran

Consequently, I’m getting a rare glimpse into the world of river cruise product development. Representatives from Uniworld Boutique River Cruise Collection, Scenic Cruises and Travel Indochina are here to see what Haimark could offer their clients in terms of land experiences and food and beverage, Since the hardware is still being built, they can’t experience the new ship, but Haimark has brought its culinary director onboard to produce the exact menus that would be served on the Ganges Voyager, and the itinerary we are sailing is the exact itinerary the Ganges Voyager will sail in 2015.

The result is an evolving dialogue about what Western visitors might want and expect from a cruise in India. The hope is that a river cruise vessel with upscale accommodations and a first-class culinary experience (minimizing the risk of severe stomach issues India is notorious for), coupled with the rich culture and history of West Bengal will appeal to river-cruise veterans who are looking to extend their experience in Europe or Asia to another destination.

What is interesting is the nonstop discussions on the passenger experience: Is there a better way to see Kolkata than through the windows of a tour bus? Is it better to visit Delhi at the end of the trip when travelers are more rested? Are there different interactive experiences or onboard lectures and classes that could enhance the learning opportunities?

Some of it is guesswork, and some of the ideas are developed from experience and feedback gathered from river cruises and tours elsewhere in the world.

Do people want to see poverty in India? Well, that’s part of the India experience, right? How much Indian food versus Western food should be on the menu? Well, there should be a bit of both on offer, right?
It’s an evolving process, but getting a behind-the-scenes look at the amount of thought and effort that goes into the product development offers, at the very least, a certain degree of confidence that planning and executing an itinerary is not something that is taken lightly. It’s an intense and difficult task, and I’ve gained additional respect for it now that I’ve gotten to witness it firsthand.

Costa Concordia set to be pulled upright

Costa Concordia set to be pulled upright

By Phil Davies

Costa Concordia set to be pulled uprightA delicate operation to try to pull the shipwrecked Costa Concordia upright is going ahead today.

This morning’s work was delayed by two hours due to an overnight storm.

But the Italian Civil Protection agency said sea and weather conditions were right to start the salvage attempt off the island of Giglio.

Salvage teams are attaching giant metal chains and cables to the ship, which weighs more than 114,000 tonnes and is roughly the length of three football fields.

Head of the operation, Nick Sloane, told AFP news agency that it was now or never for the Costa Concordia, because the hull was gradually weakening and might not survive another winter.

Engineers will try to roll the ship up using cables and the weight of water contained in huge metal boxes welded to the ship’s sides – a process called parbuckling.

Costa Concordia capsized killing 32 people in January 2012 when the vessel hit rocks.

Five people have already been convicted of manslaughter over the disaster, and the ship’s captain, Francesco Schettino, is currently on trial accused of manslaughter and abandoning ship.

Royal Caribbean cuts 100 jobs, including Bauer’s

Royal Caribbean cuts 100 jobs, including Bauer’s

By Tom Stieghorst
About 100 people in Royal Caribbean’s Miami offices have been let go this week, and the departures include sales executive Lisa Bauer.

Royal Caribbean spokesman Rob Zeiger said Bauer will be leaving by the end of the week. She is currently executive vice president of global sales and marketing, but has held roles in numerous departments at the company over the course of her career.

“She was a terrifically effective executive,” Zeiger said. “She made her mark wherever she went. We wish her well.”

Zeiger said Bauer’s role is being eliminated. Managers who now report to Bauer will report to Royal Caribbean International CEO Adam Goldstein.

The other layoffs were spread across disciplines and up and down the position ranks, Zeiger said.

“This isn’t a signal of a shakeup or a restructuring. There are simply ways to make the company run more effectively,” Zeiger said.