Google remarketing and metasearch are Travolution board’s hot tips for 2014

Google remarketing and metasearch are Travolution board’s hot tips for 2014

By Travolution

By Travolution

Google’s new Remarketing Lists for Search Ads is already starting to have an impact on marketing budgets, according to a leading agency working in travel.Speaking at last week’s Travolution editorial advisory board meeting, Nishma Robb, iProspect chief client officer, predicted this will be one of the key trends for 2014.

She said the agency is already seeing clients increase budgets for next year but are looking at how search is interwoven with display.

Robb said the remarketing capability currently being rolled out by Google was already seeing firms focus on optimisation.

“It’s encouraging businesses to get smarter about analytics and conversion. We will now be able to prove [the effectiveness of campaigns] through technology.”

This is what Google says about Remarketing Lists for Search Ads:

“[It] provides yet another opportunity to optimise your search campaigns by letting you tailor your keyword bids and ad text for your highest value prospects – people who have visited your website in the past – when they’re searching for what you sell.”

Google estimates that conversions online run at between 2% to 4% of visits, and in travel where customers visit in excess of 20 sites before committing that figure is usually a lot lower.

A Google Think Insights post said: “In standard search campaigns, your bids, ads and keywords are the same for every search and every searcher.

“But if you knew which searchers represented higher value prospects, you might want to bid higher, show on broader keywords or present different ads to these customers to improve your results.

“Remarketing lists for search ads lets you do just that. You can use your existing remarketing lists to more effectively reach past site visitors so you can get more conversions and potentially better ROI.”

Robin Frewer, Google director of travel and finance, said the functionality will enable travel advertisers to target certain customers according to particular insight into aspects of product they have shown an interest in.

He said Customer Parameters will be “really powerful for remarketing to customers with a specific interest in specific destinations, dates or product types” and will help travel firms increase the accuracy and therefore the profitability of their advertising.

Frewer predicted that there will be a shift to measurable, performance-based marketing activity and that this has already seen more focus on brand building online, which is becoming increasingly more accountable.

Another area the board picked out to dominate in 2014 was metasearch, with this sector expected to make big in-roads into the traditional beach market.

Kayak and, increasingly Tripadvisor, are expected to have a major impact in this area the former having already launched package price comparison and started offering its own packages under a deal with On Holiday Group.

Former Traveltainment UK managing director, Andrew Nicholson, said: “There is still a lot of brand equity in the meta play.

“Players in meta dominate flights, are very aggressive in hotels and beach will be the big market they tackle next. Definitely volumes are going through the roof.”

Ian Brooks, Puregenie managing director, said he could see travel metasearch sites coming to dominate as they do in other sectors like financial services.

 

Facebook Graph Search seen as ‘game changer’

Facebook Graph Search seen as ‘game changer’

By Laura Del Rosso

InsightHome-based agents who only have been dipping their toes into social media, questioning whether such efforts generate a return on investment, may want to rethink their position as Facebook rolls out Graph Search, a program that could dramatically improve travel marketing opportunities.

Susan Black, executive vice president and chief marketing officer for Travel Impressions, calls Graph Search a “game changer.”

“For those travel agents who haven’t gotten the [social media] bug, this is going to be what Google was to the Internet,” Black said. “It’s going to be unbelievable how it will change the way people use Facebook.”LauraDelRosso

Graph Search, which has been available to some users in beta testing and is being rolled out gradually to all Facebook users, is a search engine that has been described as a cross between Google, Yelp and LinkedIn.

It enables Facebook users to search for people, places and things based on their friends and their location. For example, a user can search “Friends who have been to Cancun” or “Hotels in Montreal” and any relevant tagged photos pop up.

For agents, the potential is enormous, said Black, because any photos that are tagged from vacations and other trips will show up in searches.

“Say someone wants to travel to Cancun and wants to get information. They can search their friends and even friends of friends and pull up photos of Cancun that have been tagged. … This is an amazing opportunity for travel agents who have been to a place and know it well to demonstrate their expertise.”

Black said that even without Graph Search, Facebook offers much opportunity for marketing, particularly to engage with potential clients in ways that show travel knowledge and to promote not solely based on price.

“What travel agents do best is to use their expertise and inside information, and that’s what they should be showing on social media. It’s like going to a cocktail party. You wouldn’t just introduce yourself at a party and immediately tell someone there’s a Caribbean package available for $899. You’d engage with them first, build a relationship and show your expertise. It should be 80% telling your story and 20% making the sale.”

Black and Katie Gorga, senior manager of social media, conduct social media workshops for agents through Travel Impressions’ Social U program, most recently at the New York Times Travel Show where 150 agents heard their presentation “Going Viral in 2013: 42 Tips to Get More Fans, Generate Buzz and Drive Sales.”

Graph Search will be the topic of the next Social U seminar on March 12 at 2 p.m. Eastern online.

Royal Caribbean ads focus on guest ‘wows’

Royal Caribbean ads focus on guest ‘wows’

By Tom Stieghorst

InsightTravelers may have seen the last of Royal Caribbean International’s shell phone.

The conch shell telephone that was the centerpiece of Royal Caribbean’s “The Sea is Calling/Answer it Royally,” ads has disappeared from Royal’s 2013 campaign, which began running on television Jan. 7.

The new ads are built around a “Designed for Wow” theme that plays up unique activities on Royal ships that lead to a “wow” moment for passengers. “It was inspired by our guests,” said Lisa Bauer, executive vice president of global sales and marketing.
Bauer said it played on the often-seen expression on the face of passengers the first time they step aboard and see the Royal Promenade on some of the ships.TomStieghorst

The ads, shot aboard Allure of the Seas in December, were produced by JWP in New York, the same agency that did “The Sea is Calling.” Bauer said the new ads are an evolution of the previous campaign and are less about appealing to prospective cruisers and more about the Royal brand.

“We want the customer to understand what Royal Caribbean has to offer.”
She said the ads would provide great talking points for travel agents interested in selling the line.

The first ad includes a young man surfing on the FlowRider machine, a woman on the ship’s zipline, a woman watching the Broadway musical Chicago and a mother and child watching a dive at the Aqua Theater.

A voice at the end of the 30-second spot sums up: “All this only on Royal Caribbean.”
“It isn’t about any single feature,” Bauer said, “but about all of the things that are only on our ships. We call it the sum of the parts.”