Sun Princess cancels first sailing following £30m revamp

Sun Princess cancels first sailing following £30m revamp

By Hollie-Rae Merrick

Sun Princess cancels first sailing following £30m revampThe first sailing following Sun Princess’s stint in drydock has been cancelled following a switchboard malfunction.

Sun Princess was due to embark on a 14-night Asia cruise ending in Fremantle, Australia, but Princess Cruises has cancelled the sailing following a malfunction in the ship’s switchboard. About 2,000 passengers were due to sail on the ship.

The cruise line said the issue resulted in limited onboard power, which hindered its ability to run hotel operations.

A statement from the line said: “Regretfully, we’ve made the decision to cancel the cruise scheduled to depart today in order to make the necessary repairs.

“The ship will resume service on September 3.

“We’re providing all passengers a full refund and a 100% future cruise credit. Additionally, we’re covering the costs for all return flights home and incidentals. A special team has been sent to Singapore to assist passengers.”

Sun Princess has been in drydock for two weeks, were it gained a new atrium with an International Cafe, a new sushi and seafood venue, an updated Horizon Court buffet and a refreshed Lotus Spa.

The next Sun Princess sailing is scheduled to depart Fremantle on September 3 for a 12-day Asia cruise ending in Singapore on September 15.

Search for couple missing overboard from Carnival Spirit / Cruise fall couple may have been arguing, claims police source

Search for couple missing overboard from Carnival Spirit

09 May 2013

Search for couple missing overboard from Carnival SpiritA major search is under way after two people were reported missing from Carnival Spirit off the coast of Australia.

After the pair – a 26-year-old woman and a 30-year-old man who were travelling with family and friends – were unaccounted for during the debarkation process at the Sydney Overseas Passenger Terminal, the authorities were contacted and searches began.

The New South Wales (NSW) police said an air and marine search and rescue operation was under way off the coast of Forster – more than 130 miles north of Sydney.

Officers from the Marine Area Command reviewed CCTV footage and determined the pair had gone overboard about 8.50pm local time on Wednesday.

A spokesman for NSW police said: “Police and Australian Search and Rescue have determined a search area approximately 60Nm east of Forster and have deployed aircraft and marine vessels.

“Officers are investigating the circumstances surrounding the disappearance of the pair and, in these early stages, are focused on the search efforts.”

A spokesman for Carnival Cruise Lines said: “We have naturally been concerned since we became aware that two passengers were missing from Carnival Spirit and our thoughts are clearly with their families at this difficult time.

“We are working closely with New South Wales Police and assisting them in their inquiries.

“At approximately 9.15am today during the debarkation process for Carnival Spirit at the conclusion of a 10-night cruise in Sydney, it became apparent that two guests, a 26-year-old woman and a 30-year-old man, were unaccounted for.

“The ship immediately initiated standard missing person procedures including a full search of the vessel as per protocol. The guests in question were travelling with family and friends and initial reports indicate that the couple were last seen onboard the vessel last night.”

Cruise fall couple may have been arguing, claims police source

14 May 2013

Cruise fall couple may have been arguing, claims police sourceA couple who went overboard from a cruise ship off the coast of Australia on May 8 had been arguing before the fall, a senior police source told the Associated Australian Press.

The incident occurred on the Carnival Spirit as it sailed along the mid-north coast of New South Wales.

CCTV captured Paul Rossington and Kristen Schroder in the ship’s casino on Wednesday evening having a heated argument, which led them to skip dinner with Ms. Schroder’s family.

Later footage shows the pair ‘mucking around’ in the ship’s corridor, apparently no longer arguing. The couple then head to the deck of the ship where Ms. Schroder can be seen climbing over the Spirit’s railing, facing the sea.

Around 8.50pm, the footage shows the couple going overboard into the Tasman Sea, one immediately after the other. Police have been unable to determine whether Ms. Schroder jumped or fell, but Mr. Rossington can be seen jumping overboard moments later.

The search for the pair was called off last Friday afternoon after police had searched 500 square nautical miles off the coast of Forster, NSW.

Carnival Australia has defended the company’s safety standards, saying rails on the ship are higher than required by international regulations.

Carnival Cruise Lines pulls out of Europe

Carnival Cruise Lines pulls out of Europe

By Lee Hayhurst

Carnival Cruise Lines pulls out of EuropeCarnival Cruise Lines is to send a letter to the UK trade today telling them it will have no ships in Europe next year.

The iconic US cruise line which had two ships in Europe this year – one sailing from Dover, the other from Barcelona and Venice – said it could not risk having ships in Europe.

It said it did not think Americans, who make up the vast majority of its passengers, would pay increased airfares to cross the Atlantic.

Itineraries for 2014 have yet to be announced, but UK director Adolfo Perez said agents may be expecting Carnival to have European sailings next year.

He stressed the deployment did not mean any scaling back of the UK office and said he was very hopeful that Carnival would bring a ship back in Europe for the 2015 season.

“The important thing is that our sales team is staying exactly the same size. In fact, we’re even recruiting someone right now to replace one of the team that has just left to move overseas.

“The trade has really supported us and sales have grown significantly from this market and so we will remain as committed as ever with the same great commissions and marketing support.

“We are really hopeful of getting a ship back in Europe in 2015 and you can’t just pull out for a year and then expect to just come back again when we need the trade, so it will be business as usual with us really engaged with the trade.

“Unfortunately, we just don’t think the airfares for Americans will be affordable.”

Perez said the decision to move ships out of Europe was in no way related to recent incidents on Carnival ships.

The letter to agents said: “Given the current market conditions, increasing air fares, and the fact that most of our guests are from the US, we have decided to not deploy a Carnival ship to Europe in 2014.

“This was a difficult decision for us, as we realise our guests truly love sailing with Carnival in Europe, largely because we provide great holidays at great value for money. We are hopeful we will return in the future.”

“Carnival continues to be committed to the UK and Irish markets. Whilst we have relied on you all for our European deployment in 2013, you continue to bring guests to Carnival in the Caribbean… and they love it.

“In fact, the majority of our UK customers choose a cruising holiday that departs from North America. After all, we are the cruise industry leader in year-round Caribbean cruise holidays including departures from all of the major Florida ports and we are the only cruise line to offer year-round departures from Barbados, a true British favourite.”

Carnival Cruise Line ran its first television marketing campaign in the UK this year, it’s ‘Switched On’ advert winning plaudits for promoting cruise to a younger non-traditional market in a fun and engaging way.

Following last year’s decision to split the UK-based team overseeing the line from fellow Carnival Corporation operator Holland America Line, it has had a dedicated sales and marketing team under Perez based in London.

The task to further establish the brand in the UK has been a challenge due to the general economic environment and stiff competition from other brands with UK-based ships also looking to stretch cruising’s appeal to a non-traditional clientele, according to industry insiders.

Much of the success Carnival has seen in recent years has been through agents and operators packaging up its cruises as part of holidays Brits take to ever-popular Florida.