Tui Travel set for ‘phenomenal’ technological change

Posted on 10 October, 2011 by Spacejunkie2

Tui Travel set for ‘phenomenal’ technological change

07 October 2011

Tui Travel will push through “phenomenal” technological change as it bids to become an online-driven business, chief executive Peter Long told delegates at Abta’s Travel Convention.

Speaking in Palma while interviewing Iberostar boss Miguel Fluxa, Long described the online arena as fascinating, and warned convention attendees to ignore online “at your peril”.

He said: “We have a clear view of what we need to do at Tui and the journey involved. The pace of technological change we are going to see is phenomenal. We want to be an online driven business and have a long way to go.”

Long also talked about the importance of gaining new customers outside its traditional markets:

“Geographical expansion is important to us given the volume of new consumers in emerging markets.”

Fluxa said it was as important as ever for tour operators and hoteliers to work closely together and to avoid online business damaging those relationships.

He revealed that of the growing online business Iberostar gets just 20% is from consumers. The rest is B2B, for example from agents dynamic packaging with low cost flights.

Fluxa also pointed out that passengers on low cost flights are not necessarily low quality clients in terms of spend – many are trying to channel as much money as possible into the quality of accommodation.

And said quality of service would improve as those who work in hotels have realised, more than ever due to difficult economic times, that the guests are the key to their livelihoods.

Cruise market will see ‘modest growth’ in 2012, says PSA

Posted on 8 October, 2011 by Spacejunkie2

Cruise market will see ‘modest growth’ in 2012, says PSA

Oct 04, 2011 06:00AM GMT

The growth in the number of British cruise passengers is to slow to just 1% next year, the Passenger Shipping Association has admitted.

This represents a slowdown from a projected increase of 5% this year and almost 6% in 2010.

Figures released at the Travel Convention in Palma show an estimated 1.73 million passengers will take a cruise holiday next year, a rise of just over 1% on this year’s forecast figure of 1.71 million passengers.

PSA director Bill Gibbons attributed the slowdown to fewer new ships entering service in 2012.

“Looking forward, we anticipate modest growth in 2012 as capacity slows following the reduction in the number of new ships being built,” he said.

“However, we remain confident that growth will continue over the coming years as companies introduce new ships including the 3,611 passenger vessel for P&O Cruises, the largest in their fleet, due for introduction in early 2015.

“The great choice of ships now providing cruise holidays from the UK to a wide variety of destinations will lead to more passengers sailing from British ports.”

The figures show that a record number of passengers are expected to depart on cruises from the UK in 2012 at 835,000, against 760,000 this year.

Gibbons added: “Cruising is expected to continue to outperform other areas of the holiday market with travel agents, who account for around 80% of sales, continuing to play an important role.”

The PSA expected seven new ships to enter service in 2012 for companies such as Carnival Cruises Lines, Celebrity Cruises, Costa Cruises, MSC Cruises, Disney Cruise Line and Oceania Cruises.

Virgin Holidays opens first outlets in Sainsbury’s

Posted on 8 October, 2011 by Spacejunkie2

Virgin Holidays opens first outlets in Sainsbury’s

Oct 04, 2011 07:00AM GMT

Virgin Holidays has opened its first ‘concession stores’ in two Sainsbury’s supermarkets and plans to open more over the next five months.

The concessions – located in Sainsbury’s in Merton High Street, south London and Cromwell Road, Kensington – are the latest stage of the company’s growing retail network, which is expected to reach 100 shops by March 2012.

The operator currently has 77 retail outlets across the UK, which represents an increase of 50% since this time last year.

It plans to increase this by a further 53 stores by next March, and has recently also opened limited–duration pop up shops in Dorking and Alton.

Almost 20,000 customers have booked using one of its shops in the past 12 months, the company claims.

Touch screen technology and multi-media displays are employed in each Sainsbury’s concession to help users research holiday options, alongside a range of brochures.

A dedicated area for children is included to allow parents discuss their choices with travel staff.

Virgin Holidays customer director Mark Anderson said: “Our research has shown us that there is a real appetite amongst customers for face-to-face contact with someone when booking their holiday.

“Our concession stores bring the Virgin Holidays brand to life like never before, and give shoppers the chance to buy their dream holiday in an environment they’re comfortable in – as well as giving them ample opportunity to discuss options, ask questions and consider their choices before purchasing.”

Sainsbury assets and estates director Matt Birch added: “We are always looking for new ways to meet the needs of our customers so we are delighted that Virgin Holidays is the latest exciting brand to open a concession in our stores.

“Like Sainsbury’s colleagues, Virgin Holiday’s travel experts have a passion for great customer service so I have no doubt that these concessions will be a real hit with our customers over the coming months.”