Carnival Freedom passengers sound off

By Tom Stieghorst
*InsightI was aboard the Carnival Freedom on an eight-day cruise through the Caribbean last week. The ship was fresh out of a drydock and sported the new Camp Ocean children’s play areas.

At the conclusion of the cruise I asked 10 passengers, or couples, about the highlights and lowlights of their cruise.

The passengers ranged in age from young adult to retired. Several were African-American, two were Hispanic, and they came from seven states, including Utah and California. Three were from Florida.

A few general impressions stood out. Overall, the satisfaction level was pretty high. Several struggled to find anything negative to say, and no one was more negative than positive.*TomStieghorst

The excursions were one highlight for most of those interviewed, especially the tour guides. If there was a complaint it was that the excursions, and the port calls in general, went by too quickly.

“A little more time in port would have been great,” said Danilo Martell of Corona, Calif.

Although Grand Turk, the Dominican Republic, Aruba and Curacao each had their individual followings, Sarah Hoetzlein of Pittsburgh said the 11 p.m. departure from Curacao made that her favorite.

“I would love it if they stop later, so you have some night time,” she said. At other ports, she said, the beach excursion “is all you have time to do.”

Several mentioned the entertainment as a highlight, including Diana Jensen of Salt Lake City, who said the production shows were “the best thing on the ship.”

Others mentioned “sharing time with friends” and “there’s always something to do” as highlights and the level of service got high marks, except for the sea day brunches where the staff was “nonattentive” and the line to get in was long at times.

Several mentioned that they would like more food choice in the “tween times” after major meals, when the lido deck buffet is closed and deli sandwiches or pizza are the culinary offerings.

Katie Kivett of Nashville appreciated that Carnival is one of the few lines that allows children under 2 into the babysitting program, but didn’t like that her 15-month-old son was not allowed in the pool.

Other lowlights: motion sickness, the boarding process stalled and no one offered an explanation, there’s not enough to do at night for nondrinkers, some of the food was just “OK.”

Other highlights included the size of the beds, windows, closets and drawer space in the forward-facing cabins on the lido deck, the abundance of high-chair and crib accommodations for infants, the classes, casino and art auctions, and the dune buggy, power snorkel and catamaran excursions in Grand Turk, La Romana and elsewhere.

Carnival promotion rewards Galveston cruise bookings

By Tom Stieghorst
Carnival Cruise Lines said travel agents can earn triple the normal amount of points in its rewards program by booking cruises from Galveston during July.

The line said the promotion, running through July 31, will give agents 450 points for new online bookings from Texas ports, up from the standard 150 points.

Beginning at the 2,500-point level, the points can be redeemed for Carnival logo items, $50 and $100 gift cards, iPads and other items.

Carnival will transfer a third ship, Carnival Freedom, to Galveston beginning in February.

Joni Rein, executive vice president of worldwide sales at Carnival, said the points boost was a thank you to agents that have helped Carnival build business from Galveston.

Carnival dining changes slow to gel

By Tom Stieghorst
ABOARD CARNIVAL FREEDOM — Carnival Cruise Lines’ implementation of a new main dining room program is taking longer than anticipated, said the line’s chief marketing officer, Jim Berra.

After a news conference, Berra said Carnival has been tweaking the features of American Table and American Feast, the dining room concepts it developed with the input of Union Square Hospitality Group.

Four of Carnival’s 24 ships have been piloting the concept. Berra said Carnival wants to make sure it has the bugs worked out before the changes expand to the rest of the fleet. There is currently no ship being targeted for expansion of the program, he said.

Carnival has been doing what Berra termed “A/B testing” of variations on ships with similar itineraries. One discovery is that the idea of sharing common appetizers at a table isn’t playing as well at sea as it does in land restaurants. It works best during “Anytime Dining,” when guests are generally eating with people they know, but less well when dining with strangers, Berra said.

He said the upgraded bread and water service has been well received, as has the “Port of Call” items on the menu, which are matched to the port the ship is visiting on the day of the meal.

American Table is the everyday complimentary dining in Carnival’s main dining room on the Carnival Glory, Liberty, Inspiration and Imagination.

American Feast is a more elegant, celebratory version that is offered twice during each voyage.

Both feature redesigned menus, a new style of service and cuisine with an emphasis on American origins.