The Venice ‘squeeze’ that wasn’t

The Venice ‘squeeze’ that wasn’t

By Tom Stieghorst

*InsightReturning from Italy after a week on the Carnival Sunshine, a group of us were waiting in an airport lounge when suddenly what should pop up on the television monitors but the Carnival Sunshine.
It was some kind of news story. But none of us understood Italian, so it wasn’t until I got back to the U.S. that I caught up to the tale.

An Italian newspaper had reported that the Carnival Sunshine, on its way through the Giudecca Canal in Venice, had passed within 20 meters of the shoreline, squeezing a vaporetto water taxi in the process.*TomStieghorst

The story was based on comments from a Venetian environmental minister who said witnesses reported the incident to him. He was quoted as wondering about the reason for this “sail by,” inferring both that there was some sort of salute to Carnival Corp. Chairman Micky Arison, whose yacht was docked nearby, and some similarity to the tragic circumstances of the Costa Concordia sinking, which was caused by an unapproved sail-by of the Italian island of Giglio.

It isn’t often one is in the position to know first-hand about a story halfway around the world. And yet in this case I was on the Carnival Sunshine as it arrived in Venice.

Moreover, I was watching from the starboard side, where the squeeze allegedly took place. I can say there was no deviation from a straight course, no audible warning from anyone on the water and no comment from any of the scores of passengers on deck that something was amiss.

Carnival said the ship passed no closer to shore than 70 meters at the point of dispute. The cruise line said the local harbor pilot and the Italian Coast Guard confirmed that, as did the ship’s voyage data recorder.

So why the uproar?

Carnival and other cruise lines have been targets of a campaign to stop ships from sailing past St. Mark’s Square on their way into Venice. Posters and banners supporting No Grandi Navi (no big ships) aren’t to be found everywhere in Venice, but they’re not hard to find either.

Inevitably, the story alleging a close brush with shore got shoehorned into that narrative: that cruise ships are dangerously big and cruise lines are not to be trusted.

And, of course, the shadow of Concordia still hangs over all things cruise in Italy.

There might or might not be sound reasons to reroute cruise ships from the Giudecca Canal. But hopefully any decision will be based on the merits and facts, not on allegations about something that was really nothing.

The contented Carnival cruiser

The contented Carnival cruiser

By Tom Stieghorst
*InsightIn most businesses, customer satisfaction looks like a bell curve.

On one end, there are a few loyal patrons who can’t stop raving about their experience. There’s a big group in the middle who are moderately content, and then a few very unhappy campers.

At this point, the public may think most Carnival Cruise Lines passengers are all in the last group, and that taking a cruise with Carnival is a risk that few sane vacationers would accept.

But there are plenty of Carnival passengers in the other two groups. This fall, the company plans to feature some of them in an ad campaign to reboot public perception about Carnival.

To that end, it is collecting testimonials on its Facebook page from customers who have enjoyed their cruise.

There were plenty of them on a recent Carnival Sunshine cruise I took in the Mediterranean. The ship had an admittedly rough start after emerging from a drydock in May. Areas of the ship weren’t ready for passengers, due in part to last-minute sabotage of some cabins, company President Gerry Cahill said at a media briefing.

But the cruise that I was on was uneventful.*TomStieghorst

There were no fires, no illness outbreaks, or rogue waves, or missed ports of call, or mechanical breakdowns or any of the other misfortunes that tend to draw media attention to a cruise.

It was smooth sailing, literally, on a flat Mediterranean Sea. Passengers were largely unaware of a hearing that took place during the cruise, in which Sen. Jay Rockefeller (D-W.Va.) outlined his bill to give them more rights.

Typical, perhaps, was a group I lunched with on a port call in Marseille, France. Some said that after booking Carnival, they monitored news about the company to be sure they hadn’t made a mistake. None felt they had.

A honeymoon couple said they chose the Sunshine cruise for the port-intensive itinerary, which included Marseille, Rome, Florence, Naples, Venice, Dubrovnik, and Messina, in Sicily, in nine days.

An older couple picked Carnival for the low price and good value.

The group wasn’t giddy, but they did seem satisfied. Ads with real folks like these, talking from first-hand experience, could be just what Carnival needs to bring the discussion about cruising closer to reality.

Carnival Sunshine was set back by vandalism, reveals CEO

Carnival Sunshine was set back by vandalism, reveals CEO

By Tom Stieghorst
When the Carnival Sunshine was delivered after a two-month, $155 million drydock, a large group of cabins wasn’t fully ready for passengers.

On Saturday, Carnival Cruise Lines CEO Gerry Cahill revealed the reason why.

He said vandalism to the plumbing and electrical systems “very late in the process” of building new cabins for Sunshine left damage that had to be fixed.

“Because of that, they were not delivered to the crew until almost the day before passengers were sailing,” Cahill said. “We did not realize then there was all this damage done to the cabins. We were caught by surprise, quite frankly.”

Cahill disclosed the incident in a question-and-answer session for media on the Sunshine, which is doing a nine-day cruise in the Mediterranean.

He would not talk about who was responsible for the damage. When it was suggested that only construction contractors would have had access to the ship, Cahill responded, “Right,” but declined to elaborate.

The work on the Sunshine was done at the Fincantieri shipyard near Venice, where about 3,000 workers transformed the former Carnival Destiny into a substantially different ship. But a group of cabins in the forward section of decks 9 through 12 near the spa area weren’t ready.

It took several cruises before all the workmen were off the ship, and Carnival had to displace passengers to make room for those contractors.

The WaterWorks area with water slides and other aquatic features also was unfinished, an issue Cahill attributed to heavy rains, which made it hard for the deck coatings beneath the slides to cure.