Cruise incidents haven’t put customers off, research shows

Cruise incidents haven’t put customers off, research shows

Cruise incidents haven't put customers off, research showsRecent issues in the cruising industry haven’t put customers off, as new research shows there are significant opportunities for travel agents to capitalise on cruise holidays.

Research by Amadeus revealed the media coverage of negative issues with cruises has had little impact on perceptions of cruises.

More than 40% of those polled said the coverage of incidents such as Costa Concordia and sporadic outbreaks of norovirus had not put them off cruising. A further 8% weren’t aware of any media coverage of issues on cruise holidays.

Of the 2,000 UK adults surveyed, 8% said they may book a cruise holiday in the next 12 months.

The Caribbean was the dream destination for most when asked where they would most like to go on a cruise holiday from a set list. More than a fifth of people (21%) opted for the Caribbean, 15% said the South Pacific and Australia and 11% said the Mediterranean was their choice. A third of people asked said waking up in a new place almost every day attracting them to cruises

In addition, 32% of those polled said they would be tempted to go on a cruise holiday if they were of lower or comparable cost to an all-inclusive holiday. Four in ten people said they perceive cruises as too expensive and additional costs such as drinks and tipping were of concern to some.

Rob Sinclair-Barnes, director of marketing for Amadeus UK and Ireland, said: “These findings should make for very pleasing reading for the UK’s travel agents and cruise providers, as they show there are enormous opportunities to sell cruises in 2013 and beyond.

“However, there are still plenty of opportunities for cruise providers and sellers to communicate the various offerings more effectively: there’s still a perception that cruise holidays are for the older traveller, and that they’re expensive – despite sustained efforts by the industry to broaden its appeal to a younger clientele, where value for money is a key criteria.”

Carnival exec foresees rebound

Carnival exec foresees rebound

By Tom Stieghorst
Howard FrankSOUTHAMPTON, England — The vice chairman of Carnival Corp., Howard Frank, said smoother seas are ahead for the world’s biggest cruise company.

Carnival has been buffeted by weak demand and negative publicity since February when an engine fire on the Carnival Triumph made headlines.

Prices for Carnival’s flagship brand have since dropped 15-20% in the estimation of some Wall Street analysts.

Interviewed here prior to the naming ceremony of the Royal Princess, the latest Princess Cruises ship, Frank said, “I think we’ve bottomed, from the standpoint of the business.”

Frank said weekly surveys of consumer sentiment commissioned by Carnival are also starting to get better. That is at odds with a recently released Harris Interactive poll that showed continued erosion in consumer sentiment about seven cruise brands.

Frank said Carnival’s survey asks different questions and is more current than the Harris data from May. But he said the recovery will be gradual.

“I don’t think that you turn the Costa situation or the Carnival situation around overnight,” he said.

“Some of it is just time,” he added. “We’ve had a number of incidents.”

The $735 million Royal Princess was named by the Duchess of Cambridge, Kate Middleton, in a pierside ceremony documented by 110 media representatives, Princess officials said.

“We’re pleased to provide a good news story for the industry,” said Jan Swartz, Princess’ executive vice president of marketing.

Harris survey finds cruise brand erosion

Harris survey finds cruise brand erosion

By Tom Stieghorst
A Harris Poll done in May found public perception of cruise line quality has declined from March.

In a survey of 2,052 adults, the average perceived quality score is down 13% from the period before the Carnival Triumph engine room fire in February.

The average trust score for the seven brands in the poll was down 12% in May, and the average intent to purchase was off 11% from pre-incident levels.

The best showing among the seven lines was Holland America, down 2%. The worst was Carnival Cruise Lines, down 20%.

A Harris survey in March, shortly after the Triumph incident, showed declines in scores on all three measurements.

“When we first addressed this topic in March, even we were open to the idea that a ‘recency bias’ of sorts might be impacting the results so soon after the Triumph fiasco, creating a low tide for the industry as a whole,” said Deana Percassi, Harris Poll Insights vice president. “But these more recent findings, coupled with reports of heavily discounted pricing on Carnival cruises, indicate that the industry as a whole, as well as the Carnival brand specifically, may still be facing rough seas.”