Carnival Sunshine was set back by vandalism, reveals CEO

Carnival Sunshine was set back by vandalism, reveals CEO

By Tom Stieghorst
When the Carnival Sunshine was delivered after a two-month, $155 million drydock, a large group of cabins wasn’t fully ready for passengers.

On Saturday, Carnival Cruise Lines CEO Gerry Cahill revealed the reason why.

He said vandalism to the plumbing and electrical systems “very late in the process” of building new cabins for Sunshine left damage that had to be fixed.

“Because of that, they were not delivered to the crew until almost the day before passengers were sailing,” Cahill said. “We did not realize then there was all this damage done to the cabins. We were caught by surprise, quite frankly.”

Cahill disclosed the incident in a question-and-answer session for media on the Sunshine, which is doing a nine-day cruise in the Mediterranean.

He would not talk about who was responsible for the damage. When it was suggested that only construction contractors would have had access to the ship, Cahill responded, “Right,” but declined to elaborate.

The work on the Sunshine was done at the Fincantieri shipyard near Venice, where about 3,000 workers transformed the former Carnival Destiny into a substantially different ship. But a group of cabins in the forward section of decks 9 through 12 near the spa area weren’t ready.

It took several cruises before all the workmen were off the ship, and Carnival had to displace passengers to make room for those contractors.

The WaterWorks area with water slides and other aquatic features also was unfinished, an issue Cahill attributed to heavy rains, which made it hard for the deck coatings beneath the slides to cure.

Europe’s woes could lure more Americans to cruise there

Europe’s woes could lure more Americans to cruise there

By Tom Stieghorst
As the European financial crisis drags on and various countries’ austerity measures push unemployment skyward, cruise lines could once again find their Europe-based ships filled with North Americans this summer.

With many ships now departed on transatlantic repositioning trips, the cruise lines say that demand within Europe has been softer than anticipated, particularly in southern European countries.

Royal Caribbean Cruises Ltd. (RCCL) recently announced it will cut capacity in Europe again in 2014, reducing it to 25% of its total berths, compared with 31% as recently as 2011.

Adam GoldsteinTo a greater degree than in the past, passengers from the U.S. and Canada will be filling those ships, because their economies are performing relatively better than those in most of Europe.

“We will have more Americans cruising with us on itineraries away from North America in 2013 than we had expected,” Royal Caribbean International CEO Adam Goldstein said in a recent conference call.

On the other hand, an enticing whiff of demand in February from European travelers complicates the outlook. It might yet turn out that Europeans will cruise this year, despite unemployment rates that in some countries have risen to more than 25%.

But Europeans tend to wait until they’re close to sailing to book. So cruise executives are left to project, without a lot of certainty, how lines such as Costa, P&O and Pullmantur will do.

Micky Arison“Because of the closer-in booking pattern in Europe, that [makes] forecasting European yields much more difficult,” Carnival Corp. Chairman Micky Arison said in a mid-March conference call.

For travel agents selling European cruises to U.S. travelers, this year has been a modest improvement, at best, over 2012.

“My Europe sales are pretty consistent with last year,” said CruiseOne agent Becky Piper of Strongsville, Ohio, near Cleveland. “I can’t say they’re tremendous, but they’re OK.”

Kevin la Van, manager of Village Cruise & Travel on the southwest side of Chicago, said he’s selling one or two European cruises a month.

“The prices aren’t bad,” la Van said. “That certainly helps. But the airfares are higher. It’s kind of a wash.”

For many agents, summer is the key season, and most of those cruises have been booked.

“It’s difficult to move Europe last minute,” said Mark Fletcher, executive vice president of Mann Travels in Charlotte, N.C. He said escorted tours and river cruises are doing better than deep-water cruises.

Some agents said the European cruises they sell now tend to be for 2014.

Gayle Fortin, director of sales at Legendary Journeys in Sarasota, Fla., said a “No Air Europe” trip combining two transatlantic voyages on Oasis of the Seas next year, with a 15-day land tour sandwiched in between, is very popular.

Holland America Line Rotterdam in VeniceShe said her core business is seniors: “If their heart’s desire is to go to Italy, they’re going to go. They don’t have five years to wait.”

Meanwhile, the economies in some European countries continue to worsen. In Spain, which accounts for 9% of European cruise passengers, unemployment recently hit 27%.

Both RCCL and Carnival Corp. have written down their investments in Spanish cruise lines, based on a bleak forecast for future revenue growth. Those lines are looking outside Spain for passengers. In one example, Pullmantur will use the Monarch of the Seas, recently transferred from Royal Caribbean International, to offer southern Caribbean cruises to Latin Americans.

But the picture is far from uniform. Demand in Germany and much of northern Europe remains healthy.

Beyond Spain, Royal has indicated that the U.K., Europe’s top cruise market, is weaker than expected. Carnival officials said in March that economic uncertainty in Italy was hurting confidence in that country, Europe’s third-largest cruise market.

“With the situation with the [Italian] government basically in a stalemate, that’s not helping either,” Arison said.

However, in late February, Carnival reported a “significant uptick” in European brands’ bookings, and Royal officials said they saw “meaningful demand” from European source markets.

But Carnival also said that was partly in response to pricing actions taken in Germany and the U.K. to maintain full occupancy. Overall, prices and occupancies remain lower year over year for European cruises, Carnival said.

RCCL Vice Chairman Brian Rice said that Royal’s strategy is to divert capacity from Europe to other markets such as the Caribbean and Asia so that prices hold up even if demand is weak.

“We are happy that we took 10% of our capacity out of Europe this year,” Rice said. “We are dealing with an easy comparable [and] we think we are in a good place in terms of our capacity relative to what the market condition is right now.”

From that perspective, Royal’s forecast for European business is a little stronger than what the economy there would predict, he said.

“We view Europe as slightly better than we did three months ago,” Rice said. “But we’re not ready to declare victory there and say that that is the new treasure chest of the industry.”

Despite the current difficulties, there are good reasons for the cruise industry to stick with a European deployment strategy, according to Robin Farley, a leisure analyst for UBS Securities.

In a recent report, she wrote that although European passenger growth was only 1% last year, it has averaged 10% over the past decade, more than double the rate for North America.

European cruises tend to be more profitable than those in North America, and only 1% of Europeans cruised last year, compared with 3.7% of North Americans, a sign of higher potential growth.

Still, Farley noted that the big winner in Europe this year might be Norwegian Cruise Line, because just 15% of its passenger base comes from outside North America.

“We believe Europe, longer term, is an important market for the cruise industry, given low penetration rates,” Farley said. “But 2013 is a good year to have limited exposure to European passenger sourcing.”

Royal Caribbean will reduce European capacity in 2014

Royal Caribbean will reduce European capacity in 2014

IN: Europe

Royal Caribbean is planning to make more reductions to its fleet of cruise ships offering European sailings in 2014.

Included in Royal Caribbean’s first quarter financial results, the company indicated it plans to reduce 2014 year-over-year capacity in Europe by an additional 10%.  This change will mean in 2014 its European cruises will account for 25% of its capacity.

Royal Caribbean has steadily been scaling back the number of cruise ships it sends to Europe after a few years in a row of mediocre sales thanks in part to financial instability in the region as well as negative media related to the Costa Concordia tragedy.

Royal Caribbean did report demand for its “micro-deployment” of Oasis of the Seas to Europe in 2014 is showing “exceptionally strong” demand.  The two-month adventure to Europe for Oasis of the Seas centers around a scheduled drydock stop in Rotterdam.