Tag Archives: Future cruise credits

AIDA Cruises Cancels 2025-26 Season in the Middle East

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AIDA Cruises Cancels 2025-26 Season in the Middle East

AIDA Cruises is cancelling its 2025-26 season in the Middle East due to security concerns in the region.

It impacts sailings set to take place on the AIDAprima between October 3, 2025, and March 25, 2026.

In a statement sent to booked guests, the company noted that the vessel will now sail in Northern Europe and the Atlantic Islands during this timeframe.

“With this decision, the company wants to provide its guests with reliable clarity about their vacation trips in the coming winter season as early as possible. At the same time, the safety of guests and crew is our top priority,” AIDA reportedly said.

In addition, cruise lines are said to be concerned about transit time around Africa if they cannot transit the Suez Canal.

The company also noted that the safety of its guests and crew is a top priority, adding that the “situation in the Middle East cannot currently be reliably assessed for the foreseeable future.”

The new itineraries will sail from Kiel and Hamburg, visiting destinations in the North and Baltic Seas, as well as the Canary Islands.

Bookings for the new AIDAprima sailings will open on July 30, 2025, cruisetricks.de reported.

Affected guests are being offered rebooking alternatives, in addition to a Future Cruise Credit (FCC) valued at ten per cent of the fare paid for the cancelled cruises.

AIDA had been offering itineraries in the Middle East for nearly two decades.

Excluding the pandemic years, the company’s 2025-26 season will be the first without a ship sailing from UAE ports.

AIDA first introduced itineraries in the region during the winter of 2006-07, with the AIDAcara offering weeklong cruises from Dubai.

Other ships that sailed in the region over the years include the AIDAdiva, the AIDAblu, the AIDAstella, the AIDAprima and the AIDAnova.

With the AIDAprima repositioning to Northern Europe and the Canaries, AIDA also cancelled some sailings that were scheduled to take place onboard the AIDAbella in early 2026.

Royal Caribbean Cancels Cruise Onboard Icon of the Seas

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Royal Caribbean International is cancelling the upcoming cruise of the Icon of the Seas to carry out unscheduled repairs onboard the 2023-built vessel.

“We are currently conducting unplanned maintenance onboard the Icon of the Seas. While our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked,” the company said in a statement sent to booked guests.

Departing from PortMiami on Sep. 28, 2024, the cruise was set to sail to destinations in the Western Caribbean, including Cozumel, Costa Maya and Roatán, as well as Royal Caribbean’s private destination in the Bahamas, Perfect Day at CocoCay.

“We understand the disappointment this news may bring and we’re truly sorry for the impact on your vacation plans,” the company added.

According to its statement, Royal Caribbean is issuing a 100 per cent refund for affected guests, which includes taxes and fees, as well as pre-paid packages, gratuities, amenities and shore excursions.

Passengers who paid for the cruise with Future Cruise Credits (FCCs) will receive a new credit certificate, as well as a refund of any new funds paid beyond previously certified amounts.

“Additionally, we want you to come back and sail with us, so we’re providing you with an FCC in the value of 100 per cent of your cruise fare paid to be used towards another sailing,” the company added.

Flights booked directly through Royal Caribbean will be automatically refunded, the company added, while passengers who made independent travel plans will also be entitled to reimbursements.

The company said it will cover any travel change fees up to $200 per guest for domestic travel and $400 per guest for international travel.

Royal Caribbean is also updating the current itinerary of the Icon of the Seas, which sailed from Miami to the Eastern Caribbean on Sep. 21, 2024.

“The ship is currently undergoing maintenance and will sail at a reduced speed. Unplanned maintenance happens, and our teams are hard at work to quickly address it,” the company told passengers onboard.

“As a result, we’ll have to skip our visit to Charlotte Amalie, St. Thomas, and enjoy a sea day instead,” Royal Caribbean added.

As compensation, passengers will receive an onboard credit equivalent to one day of the paid cruise fare, the statement said.

The ship’s itinerary also included visits to St. Maarten and Perfect Day at CocoCay, which are set to take place as scheduled, Royal Caribbean added.

Future cruise credits touted as ‘huge opportunity’ for agents

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Future cruise credits provided to customers for cancelled sailings due to Covid-19 are a “huge opportunity” for agents.
The claim came from Carnival Cruise Line as it introduced an FCC toolkit designed to support agents.
It details how agents can use FCCs to assist clients.
“With many guests opting for future cruise credits on cancelled sailings, FCCs represents a huge opportunity for travel agents to grow their business as their clients have already expressed an interest in booking their next cruise and have committed funds toward that next booking,” the US line said.
CCL global sales and trade marketing senior vice president Adolfo Perez added: “Clients with FCCs are such important leads for travel agents and this practical, easy to use took kit offers a variety of proven sales and marketing strategies, all designed to help advisors close more FCC business and expand their sales.”
The toolkit, available via a dedicated page on the GoCCL.co.uk website, includes:

  • Lead reporting tool to help agencies note and follow up on pending FCCs
  • Communications schedule to help agents organise client follow-ups
  • Templates for FCC-focused emails, letters and phone calls
  • Personalisation tools for agents to customise messages based on client needs and interests

Carnival Cruise Line cancelled all cruises from its US ports earlier this month apart from Miami and Port Canaveral for November and December.