Saga Holidays Reports 127% Increase in Booking Inquiries

Saga Holidays has experienced a 127-per cent increase in the number of booking inquiries to its contact centres in the week after the UK government released a report suggesting that international travel can be resumed from May 17.

The increase was measured against the same period two weeks before, Saga said in a press release.

“We’d already received a surge in inquiries when the vaccine roll-out started and in the week since the Government’s announcement around international travel, we’ve seen another spike from travellers keen to secure holidays,” Nick Stace, CEO of Saga Travel, said.

“Our European river cruises are also experiencing high levels of demand, and we’re looking forward to launching our latest ship, the Spirit of the Rhine, later this year,” he added.

According to the press release, Saga’s website saw the largest spike in online searches on Saturday, Apr. 10 – up 43 per cent from the Saturday before.

Cruise searches have focused on the launch of the tour operator’s modern boutique ships the Spirit of Discovery and the brand new Spirit of Adventure in summer 2021, of which all but one are now sold out, Saga said.

The tour operator also said that it had already seen evidence that cruises are a popular option for travellers as bookings were up 20 per cent for 2021-22 and 2022-23 combined even before the government announcement.

The Global Travel Taskforce published its findings on the potential resumption of travel for UK residents from May 17 to April 9. The resumption would be done under a traffic light system.

Customers that book a 2021 Saga holiday before the end of April are covered by a Reassurance Promise, which enables them to amend their travel plans for no fee if they wish to, the tour operator said.

Saga also offers a price promise, which means that should they ever reduce their prices or bring in a new special offer after a customer has booked, they will calculate the difference and pass the value of the saving back.

The tour operator is asking all guests to have both doses of the COVID-19 vaccine at least 14-days in advance of travel. Saga Holidays also said that it will monitor the COVID-specific requirements of each destination and is committed to communicating those details to customers ahead of departure.

“Our customers want something really special and trust Saga to look after them – they know their wellbeing and enjoyment are our top priorities. It’s why we require our customers to have received both doses of the vaccine, and that’s just one of a number of stringent measures in place to keep our guests safe,” Stace said.

Carnival Corp reports strong forward bookings following record summer

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Overall forward bookings for Carnival Corporation cruise brands for the first half of 2017 are ahead of the same time last year at “considerably” higher prices.

The disclosure from the world’s largest cruise line conglomerate – which accounts for 10 lines including P&O Cruises and Cunard – came as it projected profit growth of almost 25% this year.

The group reported net income for the three peak summer months to August 31 up to $1.4 billion from $1.2 billion in the same period last year.

President and chief executive Arnold Donald said: “We delivered the strongest quarterly earnings in our company’s history affirming our ongoing efforts to expand consumer demand in excess of measured capacity increases and leverage our industry leading scale.

“Revenues during the peak summer season were bolstered by strong performances from both our North American and European brands and across all major deployments including the Caribbean, Alaska and Europe.”

Looking forward, the company said: “At this time, cumulative advance bookings for the first half of next year are ahead of the prior year at considerably higher prices.

“Since June, booking volumes for the first half of next year are lower than the prior year, as there is less inventory remaining for sale, at significantly higher prices.”

Donald added: “We are well on track to deliver nearly 25% earnings growth in 2016. With cash from operations expected to reach a record $5 billion this year, we continue to fund our growth and return cash to shareholders.

“Looking forward, we are well positioned for continued earnings growth given the current strength of our booking and pricing trends in 2017.”

Carnival and Costa see improvement in Q1

By Jerry Limone
Carnival_BreezeCarnival Cruise Lines and Costa Cruises are doing better, according to Carnival Corp.’s first-quarter financial report this week (see bottom of this report), but the company’s largest brands in the U.S. and Europe still have a steep hill to climb.

How steep? CFO David Bernstein said that based on the guidance of Carnival Corp.’s competitors, those companies are at or near 2008 levels for net revenue yield, a key cruise industry metric similar to revenue per available room (RevPAR) in the hotel industry.

Conversely, Carnival Corp.’s yield is down about 11% from 2008, Bernstein said.

Delving further, Bernstein said the company took a 10% hit from the global financial crisis of 2009, gained about half of that back by 2011, but lost those gains after the Costa Concordia accident in 2012 and the much-publicized stranding of the Carnival Triumph in 2013.

“Hopefully, as our brands recover, both Carnival Cruise Lines and Costa, we can recoup, getting back to 2008 yields,” Bernstein said. “Hotel RevPARs are also back to those levels, so we have every reason to believe we can get back there, as well.”

There were good signs from Costa and Carnival in Carnival Corp.’s first quarter, the three months ended on Feb. 28. Costa’s yield was up, Carnival Corp. CEO Arnold Donald said, aided by a 50% increase in booking volume.

However, Costa’s gain was more than offset by a yield decrease for the company’s other European brands, which struggled largely due to a stagnant economy in Europe. Carnival Corp. said that net ticket yield fell 3% for all European cruise lines.

Carnival, too, had strong booking volume. Donald referenced the brand’s single-month record for bookings in January, when 565,000 people reserved space on a Carnival cruise. Attractive promotions and increased advertising spending helped make that happen.

ArnoldDonaldDonald said the company will spend $600 million on advertising in 2014, a 20% increase over 2012. He said Carnival’s TV ads during the Sochi Winter Olympics and Princess’ first TV ad campaign in 10 years were vehicles to attract first-time cruisers.

But because of discounting, particularly in the Caribbean where most of Carnival Cruise Lines’ ships operate, Carnival Corp.’s yield fell 2.1% in Q1. The company forecasts that yield will fall 3% to 4% in Q2, compared with a year earlier.

The improved performance of Carnival and Costa “builds confidence that we are tracking to turn the corner beginning in the second half of 2014,” Donald said.

But until that corner is turned, discounting will continue. Donald said that increased capacity in the Caribbean industrywide puts pressure on pricing.

The company is “behind on both price and occupancy” in the Caribbean, Bernstein said, despite the Carnival brand’s record-breaking January.

The North America brands are best performing in Europe for their seasonal program, where they are “well ahead on price and occupancy,” Bernstein said.

Carnival Corp. beats expectations, reports Q1 loss

By Jerry Limone
Royal Princess shipCarnival Corp. said Tuesday that the company had a $15 million net loss for its fiscal first quarter, the three months ended Feb. 28.

The results beat the company’s December guidance, thanks to ticket prices that were better than expected.

The loss compares with a $37 million net profit in the previous year’s first quarter.

Revenue was essentially flat at $3.59 billion. Carnival Corp.’s net revenue yield, a key metric for cruise companies that measures revenue generated per unit of available accommodations, fell 2.1%.

At the same time, operating expenses rose 1.9%, to $3.51 billion, driven by increased spending on advertising. Fuel prices declined 3.4%, to $654 per metric ton.

CEO Arnold Donald said first-quarter results exceeded the company’s December guidance because ticket prices were higherArnoldDonald than expected for Carnival Cruise Lines and the company’s European cruise brands, and due to the timing of certain expenses.

Looking ahead to the second quarter, Carnival Corp. expects that net revenue yield will fall 3% to 4% compared with the prior year.

The company also anticipates an increase in net cruise costs per available lower berth day (excluding fuel) of up to 3.5% because of higher selling and administrative costs.