Saga Holidays Reports 127% Increase in Booking Inquiries

Saga Holidays has experienced a 127-per cent increase in the number of booking inquiries to its contact centres in the week after the UK government released a report suggesting that international travel can be resumed from May 17.

The increase was measured against the same period two weeks before, Saga said in a press release.

“We’d already received a surge in inquiries when the vaccine roll-out started and in the week since the Government’s announcement around international travel, we’ve seen another spike from travellers keen to secure holidays,” Nick Stace, CEO of Saga Travel, said.

“Our European river cruises are also experiencing high levels of demand, and we’re looking forward to launching our latest ship, the Spirit of the Rhine, later this year,” he added.

According to the press release, Saga’s website saw the largest spike in online searches on Saturday, Apr. 10 – up 43 per cent from the Saturday before.

Cruise searches have focused on the launch of the tour operator’s modern boutique ships the Spirit of Discovery and the brand new Spirit of Adventure in summer 2021, of which all but one are now sold out, Saga said.

The tour operator also said that it had already seen evidence that cruises are a popular option for travellers as bookings were up 20 per cent for 2021-22 and 2022-23 combined even before the government announcement.

The Global Travel Taskforce published its findings on the potential resumption of travel for UK residents from May 17 to April 9. The resumption would be done under a traffic light system.

Customers that book a 2021 Saga holiday before the end of April are covered by a Reassurance Promise, which enables them to amend their travel plans for no fee if they wish to, the tour operator said.

Saga also offers a price promise, which means that should they ever reduce their prices or bring in a new special offer after a customer has booked, they will calculate the difference and pass the value of the saving back.

The tour operator is asking all guests to have both doses of the COVID-19 vaccine at least 14-days in advance of travel. Saga Holidays also said that it will monitor the COVID-specific requirements of each destination and is committed to communicating those details to customers ahead of departure.

“Our customers want something really special and trust Saga to look after them – they know their wellbeing and enjoyment are our top priorities. It’s why we require our customers to have received both doses of the vaccine, and that’s just one of a number of stringent measures in place to keep our guests safe,” Stace said.

Spirit of Adventure Leaves Building Hall

Spirit of Adventure
Do you think they have put the smokestack the wrong way around?

Saga’s new Spirit of Adventure has left the building hall at Meyer Werft shipyard in Germany.

With the ship leaving the building hall, the funnel was also fitted by a crane.

The British brand’s second newbuild will now move pierside for final outfitting.

The ship was originally set to start her revenue service in August. Due to the COVID-19 pandemic, that has been delayed until early November.

Nigel Blanks, Managing Director of Saga Cruises, said: “This is a very exciting day as it brings us another step closer to being able to welcome Spirit of Adventure to our fleet. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market. The arrival of Spirit of Discovery last year was the first milestone in this plan and the ship has been extremely well received by our guests. I’m confident that Spirit of Adventure will see an equally warm welcome and I cannot wait for guests to join us on board and enjoy all she has to offer”.

Saga postpones all holidays until June 1

Spirit Of Discovery Cruise - Ship Review - Photos & Departure ...

Saga has suspended all tours and cruises on Spirit of Discovery until June 1.

The operator is offering to rebook customers due to travel up to the end of June without fees to any alternative holiday between September 2020 and December 2021 through its Peace of Mind policy.

In addition, it is offering £100 per passenger off replacement European holidays, river and ocean cruises, and £200 off long-haul holidays when rebooked.

Chris Simmonds, managing director of Saga Holidays, said the company will be writing to customers in the next five weeks. In a message to customers, he added: “I appreciate this will be a disappointment for many of our guests and you will want to know what this means for you if you were due to travel with us during this time. However, please do not worry.

“I would like to thank you for your patience and understanding during these unprecedented times. The support we have seen from all of our guests has been greatly appreciated and we are looking forward to the future when we can welcome you back on to another Saga Holiday with us.”

Nigel Banks, managing director of Saga Cruises, added: “I would just like to take this opportunity to express my gratitude for your continued understanding during this unprecedented time, and for the kind words so many of you have shared with me over the past few weeks.”