Top Carnival bosses reaffirm commitment to agents

Top Carnival bosses reaffirm commitment to agents

By Lee Hayhurst

Top Carnival bosses reaffirm commitment to agents Two Carnival bosses have reaffirmed their commitment to agents and rejected claims that moves to make distribution more efficient were an attempt to cut out the trade completely.

Speaking exclusively to Travel Weekly last week, Carnival Corporation chairman Micky Arison and new chief executive Arnold Donald (pictured) said inefficiencies in the system in the UK and the US had to be addressed.

Changes made to agent terms, automation and commission in both countries have angered some agents and Carnival has already initiated a charm offensive on both sides of the Atlantic.

In the UK, potential earning levels 
have crept back up and an Agent Matters initiative has been started.

Arison said: “Our goal was never to cut agents out or to not work with them, but to make this system more efficient so we can all make more money.

“As an operator, if you get a booking on your website, it’s efficient, but that’s a very small piece of the business. If a customer goes to an agent who has an efficient system, that’s as efficient as them calling our call centre. The worst situation is when an agent calls us because then you have two ‘call centres’ talking to each other.

“We were trying to get to a situation where the customer calls our call centre or an agent. In the UK it was also an attempt to control our pricing.”

Donald said the agent community was one of the key stakeholders he has engaged with since taking the role from Arison on July 3. “Travel agents have always been valued,” he said.

“You are always trying to tweak what you are doing to motivate and incentivise the behaviour you want so you can effectively manage costs so the money you are spending has an impact.

“There were some measures taken that aggravated [agents] and did not have the desired results but there was never a feeling that travel agents did not count or were not important.”

Carnival UK chief executive David Dingle said the commission changes in the UK were driven by travel agents themselves. “There were a number of long-standing partners who kept saying to us can’t you do something to stop us cutting each other’s throats by this competitive rebating.

“It led to this massively inappropriate behaviour of customers shopping around and agents finding it impossible to close the sale. Some agents were cutting away so much they had nothing to sustain themselves and we lost control of pricing as a result.”

Viking Cruises Reveals Details of New Ocean Cruise Line

Viking Cruises Reveals Details of New Ocean Cruise Line

 
 

 

How would you feel about a cruise line that offered free shore excursions, complimentary ship-wide Wi-Fi and overnight stays in ports of call? One with a small ship (less than 1,000 passenger) ambience, where wine and beer at lunch and dinner were served liberally — and without charge — and with all verandah cabins that were 20 percent larger than the norm?

Oh, and one other twist: We’re not talking not about a super-luxury cruise with fares priced in the stratosphere. This one comes with a strong value-for-money price point. 

Welcome to the new Viking Cruises. At a gala launch event Thursday night in Beverly Hills, California, Torstein Hagen, the visionary founder of Viking River Cruises, the world’s largest and fastest growing river line, told the assembled travel agents, journalists and past passengers the company would launch its ocean-oriented cruise line in May 2015. 

It has placed an order with Fincantieri’s Marghera shipyard for two 48,000-ton, 928-passenger ships. The first, Viking Star, will debut in May 2015. The as-yet unnamed second will launch a year later, and Viking has “conditional orders and options for four more additional ocean vessels.” 

In its maiden season, Viking Star will spend spring, summer and fall trawling the waters of northern Europe’s Baltic and fjords, and the Mediterranean. Winter itineraries haven’t been announced. 

With the addition of the ocean line, Viking is undergoing a modest name change. The company will be called Viking Cruises (www.vikingcruises.com), and its two cruise segments will be characterized as Viking Rivers and Viking Oceans respectively. Viking is the first cruise line since Disney Cruise Line to begin its life with purpose-built newbuilds. 

In designing the new ships, Viking has incorporated the best elements of riverboats –- for which the line has been on a record-setting new-build tear, debuting 28 of its new Longships designs between 2012 and 2014. That includes the company’s popular Aquavit Terrace, an alfresco dining venue, and plenty of outdoor space on the sundeck and beyond. All have the same design sensibility: spare Scandinavian decor that’s comfortable, airy and light. 

Viking Star’s blend of fresh, contemporary features with some retro touches will resonate with fans of ocean cruising. Such features harken to Hagen’s stint at defunct-but-fondly-remembered Royal Viking Line, an upscale brand. Looking toward the new, Star features a main pool (with magradome roof that opens and closes) with a fire pit, a Nordic-influenced spa with a snow room and sauna and revolutionary technology that allows for the windows in the ship’s main restaurant to open to the elements in good weather. All cabins come with verandahs. The smallest is 270 square feet, a good deal roomier than the average. 

Ship traditionalists will also appreciate Viking Star’s walk-around promenade deck that fully encircles the vessel. Its Explorer’s Lounge, an airy two-deck top-of-the-ship venue, offers an observation area — a feature that many of today’s newest cruise ships lacks. 

Many travel agents attending Thursday’s event compared Viking’s offerings and price points to lines that at Cruise Critic we call luxury lite (elements of upmarket travel, such as cozy ships that can offer far-ranging itineraries along with superb service and cuisine but at a moderate price point). Those most mentioned were Oceania CruisesAzamara Club Cruises and Windstar Cruises. But Hagen last night said Viking would distinguish itself with elements that included destination-focused cruising, locally sourced cuisine, an understated and comfortable but elegant onboard ambience, immersion-oriented touring and enrichment and this one: “No nickel-and-dimeing.” 

Viking Cruises’ ocean arm officially goes on sale in North America today. Plans to reveal Viking Star and its fleetmates are anticipated to roll out in the U.K. and Australia later this year. 

Cruise lines working with authorities over Venice lagoon debate

Cruise lines working with authorities over Venice lagoon debate

By Hollie-Rae Merrick

Cruise lines working with authorities over Venice lagoon debateCruise lines are working with Italian authorities to look at the option of moving the port in Venice to another part of the canal after concerns over the ships’ impact on the city.

Speaking at a Clia press conference earlier today, Pierfrancesco Vago, executive chairman of MSC Cruises, said the industry was working with officials to find a solution and was looking at different canals to establish which would be the best alternative.

His comments came just days after protesters delayed a procession of cruise ships for over an hour by leaping into Venice’s Guidecca canal. The demonstrators believe the cruise ships are threatening the city’s foundations and want the port moved to an island away from the city.

Vago said the issue was “deeply emotional” for some Venetians, however the majority support the cruise lines calling at the destination.

He said there was no environmental impact on Venice by the vessels as cruise lines had already agreed to have a low sulphur admission on entering the city.

Vago said lines and authorities were looking at the ecosystems in the waters surrounding Venice to establish whether there was an alternative and appropriate route.

He added: “We (the cruise industry) are important to the city of Venice, everybody understands that.

“One shop out of six lives because of the cruise industry, 33% of the hotel industry lives because of the cruise industry. It is an emotional impact.”

Howard Frank, Carnival Corporation’s vice chairman and chief operating officer said he agreed that the issue was not a environmental one.

He said the industry needed to do a better job in getting the message out about how environmentally friendly cruise ships had become.