Cruise suite classes help lure luxury clients

Norwegian Star Suite, photo by Dave Jones

Royal Caribbean International is the latest cruise line to develop a suite class, extending the privileges that come with upper-level stateroom bookings beyond the four walls of the suite itself.

Suite guests now constitute a special class on brands ranging from deluxe Cunard Line and Celebrity Cruises to mass-market players such as Norwegian Cruise Line, MSC Cruises and, soon, Royal Caribbean.

Royal Caribbean president Michael Bayley told travel agents attending the Vacation.com annual conference onboard Oasis of the Seas that Royal is working on a Suite Class package of amenities and will roll it out sometime in 2016.

Bayley said the general idea was to make it an all-inclusive product, though Royal spokesman Harrison Liu said the exact list of all-inclusive elements is still being determined.

Bayley was president of Celebrity Cruises when that line conceived its suite class. The category became operational last month on all Celebrity ships except the Xpedition.

Suites have always been larger, nicer and more expensive than ordinary cruise staterooms. What is new is the effort to make areas outside the suite itself exclusive to suite guests and to generally raise the level of service, value and privilege that go with suites.

Celebrity’s new suite class, for example, includes a 120-seat restaurant, Luminae, reserved exclusively for suite guests.

Those in higher category suites, such as Celebrity suites and above, have exclusive access to Michael’s Club, a lounge that was originally a pub-style venue on Celebrity ships.

And in top quarters — Royal, Penthouse, and Reflection suites — guests get more perks including a free premium beverage package, unlimited specialty dining, free unlimited Internet access and a minibar restocked daily with beer, soda and water.

Suite class on some brands, including Norwegian Cruise Line and MSC Cruises, includes segregation from the rest of the ship in an enclave of cabins behind a key-card access point.

The top suites on Celebrity Cruises’ newest ship, the Reflection, also have this feature.

Beth Butzlaff, managing director of cruise at the Virtuoso luxury consortium, said that the spread of suite class is mainly a result of non-luxury cruise lines trying to retain their top-shelf customers.

“I think it’s a trend because all these premium [lines] aren’t trying to pretend to be luxury, but they all have luxury travelers,” Butzlaff said, referring to passengers who are susceptible to pitches from lines higher on the luxury food chain.

Keeping guests loyal by carving out areas of the ship where they can congregate with other luxury customers is an attempt to forestall such defections.

“It’s been successful, from what we can see,” Butzlaff said.

Another factor has been the growing recognition of the revenue brought in by the highest-value passengers on a ship.

The Loft Suite on Royal Caribbean’s Oasis of the Seas.

“The premiums are finding this type of client is more loyal, they spend more onboard, they obviously book the higher suites and they take more shore excursions, so the investment they’re making is going to pay off,” Butzlaff said.

A third wrinkle is the growth of multi-generational travel and the desire of some customers who would typically go on small, luxury ships to travel with extended families.

Suite classes respond to that. Butzlaff said The Haven or SeaPass, a gold-colored version of a key card now used by Royal Caribbean for suite guests, “accommodates that luxury client [who] is wanting to travel with their families and still have a luxury experience.”

As to whether the addition of suite class perks gives cruise lines cover for raising suite prices, Butzlaff said it wasn’t clear.

“There’s different models for different lines,” she said. “With these suites, there is some comparison with the luxury lines as far as price, but the value is still very strong.”

Travel agents can make lucrative bookings from suite products, so the spread of the suite class concept is a boon for agent commissions. Butzlaff said the suite class idea goes back at least as far as the 2004 introduction of Cunard Line’s Queen Mary 2, which resurrected the liner concept and its formal class structure.

Cunard offers Grill Class on its ships, which gives suite customers access or priority seating at its Queen’s Grill and Princess Grill restaurants and associated lounges. On Queen Elizabeth and Queen Victoria, Cunard offers suite guests an outdoor courtyard area for exclusive al fresco dining.

Around the same time, Norwegian began building a separate suite section on its ships that eventually came to be called the Haven. The concept has been picked up by MSC as the MSC Yacht Club starting in 2008 with the launch of its four Fantasia-class ships.

On MSC, the concept includes a separate lounge, pool area, bar, concierge reception area and restaurant, as well as a private entrance to the ship’s spa. Royal Caribbean has built increasingly elaborate suites as its new ships bulked up and passenger counts rose.

The 5,400-passenger Oasis of the Sea and Allure of the Sea offer Royal Loft Suites, duplex accommodations that are a feature of Cunard and some other luxury lines. Already, Royal offers an exclusive concierge lounge to senior-suite guests on most ships and a private area of the pool deck to suite guests beginning with Voyager-class ships and those built afterward.

It also provides private breakfast and lunch seating in specialty restaurants on Voyager- and Freedom-class ships, as well as a separate restaurant on Quantum-class ships, with plans to add them to Oasis-class ships.

MSC set to Astonish with MSC Meraviglia

Report by Cruise.co.uk

A $5.4 billion growth plan marks a milestone for MSC cruises as the first steel for the new visa generation of mega ships was cut at STX France.

MSC cruises executive chairman ‘Pierfrancesco Vago’ announced the new ship would be named ‘MSC Meraviglia’ at the steel cutting ceremony in Saint-Nazaire.

Geona, Marseille and Barcelona will be the first home port stops of MSC Meraviglia’s summer sailings.

MSC Meraviglia houses an extended MSC Yacht club (a luxury area on fore decks) they offer;

  • Duplex Suites
  • Solarium
  • Private Lounge
  • Restaurant

Entertainment choices on this ship will include;

  • Panoramic spaces
  • Large theatre
  • Amusement parks linked to Aqua Park
  • Three deck interior promenade

Pierfrancesco Vago said; “MSC Meraviglia will be the biggest and most innovative cruise ship ever built by a global European-based cruise line, we chose a name that denotes the sense of awe and wonderment felt when you experience the ship’s stunning features, which only an MSC cruise, with its unique Mediterranean-style, can deliver. MSC Meraviglia brings together the industry knowhow of MSC Cruises, a young, bold company built upon 300 years of seafaring tradition and the expertise of one of the most advanced shipyards in the world. Today, building started on a true maritime marvel.”

STX France General Manager Laurent Castaing added: “Since March 2014, more than 400 people from our various teams have been working tirelessly to define the special features of a ship that, I am certain will set the standard for its generation. This extraordinary project is testament to MSC Cruises’ visionary approach, and we are proud to collaborate with them through our capacity for innovation and know-how.” 

Gianni Onorato, MSC Cruises Chief Executive Officer said: “This steel-cutting event marks a decisive milestone in the company’s development plan, one that will see MSC Cruises double its capacity by 2022 through up to seven new ships and a $5.4 billion investment plan.” 

He added: “MSC Meraviglia will be one of the greenest and safest ships in the industry, as well as one of the most technologically advanced. We are thrilled that in just a few weeks guests can start booking this truly remarkable ship, which will bring cruise travellers to the most exciting destinations around the world in outstanding comfort and style.”

This new ship introduces modern features to keep up with the technologic advances being introduced through many other cruiselines, MSC Meraviglia will feature new tech focused amenities such as;

Near field technology- This technology can be use with the passengers cruise card, bracelet or smartphone, making on-board payments, access to staterooms and ge-locating children a lot easier!

LED screen- But not any LED screen, a 5,167 square foot LED screen! (You won’t hear the kids nagging you for one of these any time soon- although after the trip.. maybe you will!). This screen forms the entire ceiling of the ships inside promenade, compelling images through day and night.

The ship will be the first of two identical ships on order from STX France, the second is due to start sailing in 2019. 2022 may also promise two other Vista Ship projects (But we will get back to you on that!)

MSC Cruises’ Two New “Seaside” Vessels

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It’s hard to believe that a decade ago, the MSC Cruises fleet was only made up of a handful of ships, most of which were second-hand tonnage. Now, the line has just announced a deal with Italian shipyard Fincantieri for two brand-new ships to join the popular cruise line’s current fleet of 12 modern megaships. What a difference a decade makes.

MSC's new "Seaside" class of cruise ships will debut in 2017-2018. Rendering courtesy of MSC Cruises.
MSC’s new ‘Seaside’ class of cruise ships will debut in 2017-2018. Rendering courtesy of MSC Cruises.

Dubbed Seaside, these two ships will be the largest vessels ever constructed by Fincantieri, and the largest to ever sail for MSC. Purpose-built to cruise the Mediterranean, Caribbean and South America, each vessel will be 1,060 feet in length, with a width of 135 feet. Towering 230 feet in height, they will carry up to 5,300 passengers along with a crew of 1,413. The new vessels will have a total gross tonnage of 154,000.

For MSC Cruises, it’s a special moment. The company says the two ships represent the last piece of its plan to double the capacity of its fleet by 2022. With the arrival of the new ships MSC Cruises will reach a capacity of about 80,000 passengers a day.

The €700 million vessels will boast sea-level promenades that will circumnavigate the sides of the ships with outdoor deck spaces, shops and restaurants. They will also combine the best features of MSC’s previous vessels, including the highly-popular MSC Yacht Club, along with new technology that allows for greater efficiency including reduced fuel consumption and advanced safety systems that the company says go “beyond what is required by international regulations.”

In addition, both ships will feature expanded deck space and panoramic glass elevators.

Below the MSC Video of Both Classes; Seaside and Vista Class

 MSC Two New Ship Classes Seaside and Vista

Both ships are as-yet-unnamed. The first Seaside-class ship will debut in November of 2017, with MSC taking delivery of the second in May, 2018. MSC also holds the option for a third Seaside-class vessel with Fincantieri that could be exercised if the company wishes.