Frank Del Rio, CEO, Norwegian Cruise Line Holdings

I think 2016 will be very, very good for the travel business and the cruise industry in particular.

Overall, the world economic picture is improving. The Fed raising interest rates for the first time in eight years is about as bullish a signal as you could have that the economy is strong and not likely to fall back on recessionary conditions. The travel industry in particular wants that because travel is a discretionary expense; you travel when you have money in your pocket. If the government confirms what we’re seeing in our everyday business, that will help boost consumer confidence, which will lead to more business for everyone. So I’m bullish on what we’re seeing in America.

In some parts of the world, what’s hurting our industry is foreign exchange. The Canadian dollar is very weak. The euro is very weak. The pound, miraculously, has stayed very level-headed, and our business in the U.K. is growing double digits across all three brands.

In Asia, currency is not an issue. It’s all about the emerging Asian market, dominated by China, and we believe that that will continue. A survey by UBS came out that confirmed the Chinese consumer is now more engaged than ever in the cruise space as a vacation alternative. They’re learning more about what differentiates the brands. That’s very, very good news for us.

Mexico is a little weaker than it has been in the past. But as far as markets go, perhaps the biggest weakness, from a pure economic structural perspective, is South America. Brazil is the big engine there, and they’re going through their recession now. Although different operators do have some capacity there, South America is not a dominant source market for the cruise industry, so I don’t see that as a huge headwind.

We’re now a global industry in every sense of the word. We source globally, our ships travel globally, so it’s impossible to pitch a perfect game. Somewhere in the world, where we source or we travel, will have problems. Sometimes they’re economic, sometimes they’re geopolitical, sometimes they’re both, but barring a proliferation of what we saw in Paris, what we saw in San Bernardino — that’s always the elephant in the room.

We used to say that the Europeans would bounce back faster than the Americans [from terrorism] because Europeans were perhaps better prepared to deal with these shocks. But Americans, perhaps not at the same level, do realize that terrorism is a fact of life these days, and it could happen in New York City, it could happen in Paris. The shock comes, and I think it fades more quickly than it would’ve faded pre-9/11.

The cruise industry as a whole is gaining vs. other vacation alternatives. The whole world is engaged in cruising, and that’s good for everyone, good for the economies of the places that we visit, good for the shipbuilding industry, good for the major cruise lines.

The Escape cost nearly $1 billion. You can enjoy it for under $150 a day. You can’t stay at the Dew Drop Inn in Pahokee for $150 a day.

And I think the good news is that the major cruise lines are all publicly traded and in the hands of professional managers. There is a board of directors, and there are shareholders to answer to. You have to run the business professionally, and I think that if you speak to my colleagues, they will tell you that what we all want is measured growth. The industry is growing, but we don’t want overcapacity. We don’t think overcapacity is around the corner anytime soon, and I think that the limitation in the shipbuilding side of the equation is sort of the regulator for that. The industry can well handle the six to eight ships that the shipbuilding industry can deliver annually.

We’ve publicly stated that 2016 will be a record year, a breakout year for Norwegian Cruise Line Holdings. We expect to have more revenue, more passengers booked, higher occupancies and higher pricing than we did this time last year. The Caribbean is particularly strong, Alaska is particularly strong, Europe has been trending very well. Right now, it’s looking very good, and the commentary that I’ve heard from my colleagues in the industry mirrors what we’re seeing at Norwegian: strong worldwide demand, which is allowing prices to rise. That’s good news for our travel agent partners because they’ll earn higher commissions, and the consumer is still getting one heck of a value. The [Norwegian] Escape is a ship that cost nearly a billion dollars, there’s everything on her that you can possibly want on any vacation, and you can enjoy all of that for under $150 a day, per person. You can’t stay at the Dew Drop Inn in Pahokee for $150 a day.

On the Norwegian side, 2016 will be a year of execution, another year where we’ll elevate the customer experience. I’ve said many times that Norwegian is not the bottom dweller. It’s at the highest level of the contemporary space, and we intend to dominate that space, not only with our new ships like the Escape, Getaway, Breakaway and Epic but also by keeping the legacy fleet in tip-top condition. You’ll learn more about our plans about that early in the coming year. We’ll have a major announcement to make. And, of course, we’re getting ready for two new destinations: China, with the Norwegian ship that comes out midyear 2017, and I believe that at some time in 2016 an American cruise ship will sail into Havana harbor. That’ll be historic for both countries and the cruise industry. The last time Cuba was open to Americans, the cruise industry as we know it today didn’t exist.

And we’re excited about the two additions to the Oceania and Regent fleets. We’ve got the Sirena coming online in April, the fourth of our R-class vessels. She’s undergoing a top-to-bottom refurbishment, which will instantly bring her up to the Oceania standard. And she’s selling very, very well.

And then there is the Explorer, the first vessel launched by Regent since 2003. She will be, without question, the most luxurious cruise ship ever built. Her public rooms are magnificent. Her suites and staterooms are the largest at sea. The balcony isn’t just a place to peep your head out and catch some wind but actually to go out and enjoy the sea. The cuisine, how do I articulate how good it is? I can look you in the eye and tell you that there is no restaurant in Miami — and I’ve not been to any restaurant in New York — that has the kind of quality and variety of styles that you’re going to find aboard the Explorer. We have an exciting inaugural planned, and I’ll tell you this: It is the antithesis of Pitbull [the godfather of the Escape]. I’ll let your mind wander as to who that might be.

She is selling like we’ve never seen anything before, with per diems in excess of $1,000. The $10,000-a-night owner suite is sold out for all the sailings that we have published. There’s a waiting list on every single one of those departures. People recognize this is the best of the best of the world, and there’s plenty of money floating out there, and they all want in.

And I get to be the first one who ever sleeps on that bed and enjoys that suite.

What makes Norwegian Escape unique?

Visit https://flic.kr/s/aHsknU5bR4 for more photos of the Escape
Visit https://flic.kr/s/aHsknU5bR4 for more photos of the Escape

Above Photos by Dave Jones
Article By  orlandosentinel.com
Follow this link for our Review of the Escape

Norwegian Cruise Line debuted its newest and biggest ship last month when Norwegian Escape began sailing out of Miami.

“She showcases with her beautiful finishes, her decadent suites and her outstannding design how the company that began almost 50 years ago as Norwegian Caribbean line out of Port Miami has truly evolved,” said line president and COO Andy Stuart at the ship’s christening ceremony in November. “Every element of the on board experience has been elevated.”

The 4,200-passenger vessel is part of the new Breakaway Plus Class of ship, which is a little bit bigger, but also very similar to the Norwegian Breakaway and Getaway. There are several facets of the ship, though, that set it apart.

The biggest Guy Harvey painting ever

“The Norwegian Escape is now the largest billboard for the conservation of marine life bringing new awareness not only for all of those who set sail on her but also for those who just look at her,” Harvey said at the christening. “Healthy oceans make all of this beauty that you see in my artwork possible.”

Margaritaville at Sea

A new partnership with Jimmy Buffet brings the first Margaritaville at Sea as well as a Five O’Clock Somewhere Bar. Since it’s one of the free dining options on the ship, it proved extremely popular on the ship’s first sailing, meaning crowded with more than hour-long wait times, but over a seven-night cruise, there should be time for everyone to waste away at sea and eat their Cheeseburger in Paradise.

There are a lot of South Florida touches on board Norwegian Escape that you can’t find on any other ship. Perhaps the most iconic is the re-created space that pays homage to Tobacco Road, Miami’s oldest bar, which closed its doors in 2014. The neon sign with the missing “5” in “til 5 a.m.” makes the space stand out. Two decidedly more modern Miami touches are the presence of Wynwood Brewing Company in the District Brew House. The 3-year-old microbrewing company that has taken South Florida taps by storm of late now offers three of their creations on board including the popular La Rubia Blond Ale. The bar has 24 beers on tap and dozens more in bottle. It’s a brand new space, taking the place of what are cabins on Norwegian Getaway and Breakaway.

“It’s a beautiful space,” said Wynwood founder Luis G. Brignoni. “I think the concept of having a lot of craft beer…it was a big undertaking and I think Norwegian has done an excellent job, the way they treat the beer, the way they take care of it.”

It pairs nicely with another Miami-inspired space, the Food Republic, a new dining concept from the 5-year-old Pubbelly Group, which has opened several restaurants across South Florida. This restaurant is about fast food, small plates, a shared dining experience and modern touches, like ordering on an iPad. Certain plates can be ordered from the Food Republic and served over in the neighboring District. There’s a bacon-wrapped chorizo date that when consumed with the Wynwood group’s Pop’s Porter is lights-out good.

“It’s a fast-paced restaurant,” said Jose Mendin. “You sit down, you share with your friends. It’s the way we like to eat. It’s an amazing experience for us to present to you. … I like to eat from my friends, take a little bit from here, a little bit from there and that’s what we want you to do. We want you to pass the dishes around the table, have fun and just enjoy the flavors we have to provide to you.”

An Iron Chef

Iron Chef and James Beard Award winning chef Jose Garces has two venues on board. The marquee space is Bayamo, a seafood restaurant with Spanish flair named after a Cuban city. It’s an extra-cost dining space and with price points that put it among the more expensive premium dining spaces at sea. For a lower price point, Garces also offers up Pincho Tapas Bar with smaller plates. Bayamo and Food Republic are the two new restaurants amid a mix of 28 dining options on board that are part of Norwegian’s freestyle concept of cruising, in which passengers choose when and where they want to have dinner. Some are free, but most cost you a little extra.

The entertainment

The ship has three major shows. Two of them performed in the main theater are adaptations of Tony Award-winning Broadway shows. Paying homage to the ’20s and ’30s is “After Midnight,” with an on-stage jazz ensemble and the big-band music of Duke Ellington based around Harlem’s Cotton Club. The ’50s and ’60s get their due in “Million Dollar Quartet,” a dramatic version of the time Elvis Presley, Johnny Cash, Jerry Lee Lewis and Carl Perkins spent a night recording together at Sun Records. The last show, performed in the ship’s supper club, highlights the music of the 1980s through a melded story of John Hughes films like “The Breakfast Club” and “Sixteen Candles.”

The largest ropes course at sea

The adventure quotient on board has been raised on Escape with an expanded three-story ropes course that features ziplines and pioneering obstacles plus the ship’s fear-inducing ability to walk the plank. There are two “planks” that jut eight feet out over the side of the ship and allow those on the ropes course who can brave it to walk out over the open water. There are multiple ziplines, and one of them also goes out over the side of the ship.

The largest Aqua Park at sea

Norwegian Cruise Line has a good handle on water slides across its fleet, and Escape features four. The Family Slide is the tame one with lots of twists. The twin Free Fall slides are the extreme ones featuring bomb-bay doors that open up and send you down on what Norwegian bills as the fastest slides at sea. New to Escape is a slide called the Aqua Racer, which allows for single or tandem riders going through a trippy, multicolored tube that at one point also juts out over the open see, visible through a stretch of clear acrylic. It’s on the tame side, but a visual treat. It’s all part of the Aqua Park, which has a giant area dedicated to younger children with spouts and buckets and the like.

The Mondavi family’s wine bar

Wine fans can check out some serious legs at The Cellars, a Michael Mondavi Wine Bar. If you have the wherewithal, try the M red wine. It’s a $200 bottle produced from 13 acres of land in northern California. Whether you get that or one of the more reasonably priced glasses, be sure to compare the wine’s bouquet to the vases of soil at the venue that are taken from the land on which the wine’s grapes were grown. There’s a fun, black glass game to be played as well, challenging you to guess whether you’re drinking red or white.

The biggest Haven ever

The Haven is Norwegian’s ship-within-a-ship concept, and Norwegian Escape’s Haven is the biggest in the line. Those who pay the premium price to stay in The Haven’s suites get their own restaurant, own pool and own lounge. It’s definitely got a solitude feel to its spaces, a welcome respite from the calamity that’s going on at the water park and sports areas on the other end of the ship.

Snow

As part of the ship’s Mandara Spa, there’s a tiny little room filled with Snow. It’s part of the largest Thermal Suite at sea, which also includes a steam room, salt room and several other rooms designed to open and close pores and/or bloodflow. The Snow Room features real snow and it’s meant to stimulate blood circulation.

The new features mix well with venues that can be found on Norwegian Cruise Line’s other ships such as Cagney’s Steakhouse and O’Sheehan’s Bar and Grill. Sailing year-round out of Miami on seven-night Caribbean cruises, Escape is the largest ship to ever call PortMiami home.

“What you will find once you spend time on board is she truly epitomizes the Norwegian Cruise Line experience,” Stuart said. “She brings to life the freedom and flexibility that only a Norwegian cruise can provide with a decidedly premium experience from bow to stern.”

Aboard the Escape, tips from Norwegian’s sales pro

Photo’s taken by Dave Jones (flickr photos https://flic.kr/s/aHsknU5bR4 )
My Norwegian escape Review

Norwegian Cruise Line’s ace sales instructor Bob Becker was onboard the Norwegian Escape’s preview cruise in early November. Becker, whose official title is senior vice president of consumer research, gave a well-attended talk to agents in the ship’s main theater.

Becker made many of the points he’s made in past sales presentations, but if you’ve never heard them it can be an inspirational hour or so. Here are a few of the pointers from the Norwegian Escape session:

• Help people buy what they need, not what they want, Becker advised. What they want is availability and a price quote. An agent can do a better job of sniffing out what they need than an OTA.

• “Have I ever been in your bedroom?” is a question Becker said he asks of customers who want an inside cabin. “I bet it has a window. So why go on vacation and stay in a closet?”

• Another bit of advice for agents is to do business on the phone or face to face, not over the Internet.

“There are no relationships in email,” Becker said. When he gets an email inquiry, Becker said he sends back a form letter asking the prospect to call him to discuss his vacation.

“If they don’t call back, bye-bye,” said Becker, adding that long back-and-forth email exchanges can be one of the biggest hidden time-wasters for agents.

• Social media can also fall into that category, Becker said. “Don’t let Facebook screw up your day.”

Becker said that an agent’s information technology time should be reserved first for a customer relationship management system, then email, and only after that for Instagram and Facebook.

“Social media is ‘in addition to,’ not ‘instead of,’” said Becker.

• Another Becker gem is to find the customer’s hot spot, something that can be used to your advantage in crafting a custom solution for that client. “Who will be joining you on this vacation?” is one of his favorite questions.

Knowing whether a cruise is intended to be a multigenerational family trip or a romantic getaway for two is the first step toward picking a line, ship and cabin for that customer.

Follow up with questions about the names and ages of the customer’s travel party, he recommended. “If they tell you their kids’ names and ages, they already trust you enough to give you their credit card.”