Iglu swoops for rival Planet Cruise

Iglu swoops for rival Planet Cruise

By Lee Hayhurst

Cruise and ski specialist online travel agent Iglu.com has acquired rival Planet Cruise claiming the deal makes it the UK’s number one cruise retailer.

The deal, for an undisclosed sum, comes just over 12 months after Iglu secured venture capitalist funding from Growth Capital Partners (GCP) in a deal which valued the firm at £19 million.

That deal saw GCP take a “significant minority stake” in Iglu buying out previous investors Matrix Private Equity Partners.

GCP backed the planet buyout and the annual turnover of the combined business was said to be £135 million.

Both Iglu’s and Planet’s offices in Wimbledon and Portsmouth respectively will be retained as will all staff. Planet employs 75 people.

Iglu claimed the deal means customers will be the first in the country able to research their holidays via either its website, its mobile App, on a tablet or on television.

Iglu chief executive Richard Downs said: “This acquisition means we are going to be delivering the future of travel retailing today.

“With the convergence of TV and the web our customers will have access to the richest and most informed content whichever way they chose to access it.

“Iglu has long been the number one independent ski retailer in the UK and this deal makes us the number one retailer in cruise.”

Portsmouth-based Planet Cruise, which was founded in 2005 by husband and wife team Gary and Jenny West, launched a cruise show on the Ideal World Shopping Channel in January 2008.

It sells cruises on regular TV slots which on all digital platforms such as FreeView, Virgin, Sky and Freesat.

Planet Cruise managing director, Gary West, said: “Combining Iglu’s online capabilities and our strength on television is an exciting prospect.

“There is a natural fit in the two businesses coming together and we as a team here at Planet Cruise look forward to creating a new market leader.”

Iglu managing director, Simone Clark, added: “This is an extremely exciting chapter for Iglu – we’ll be keeping on all the staff and both offices as we plan to continue to grow both the Iglu and Planet Cruise businesses and we now have an even stronger team to take us forward.”

Iglu was founded by Downs in 1998 during his final year of an MBA at London Business School. It expanded into cruise in 2006 and now employs a team of 150.

Simon Jobson, partner at GCP, said: “This acquisition will make Iglu the largest cruise agent in the UK and the market leader in its field.

“We initially invested in the business having seen how brilliantly it capitalised on the huge increase in the popularity of online travel, especially in the cruise sectors and we recognised the potential for developing its online presence and growth by acquisition.”

Europe’s woes could lure more Americans to cruise there

Europe’s woes could lure more Americans to cruise there

By Tom Stieghorst
As the European financial crisis drags on and various countries’ austerity measures push unemployment skyward, cruise lines could once again find their Europe-based ships filled with North Americans this summer.

With many ships now departed on transatlantic repositioning trips, the cruise lines say that demand within Europe has been softer than anticipated, particularly in southern European countries.

Royal Caribbean Cruises Ltd. (RCCL) recently announced it will cut capacity in Europe again in 2014, reducing it to 25% of its total berths, compared with 31% as recently as 2011.

Adam GoldsteinTo a greater degree than in the past, passengers from the U.S. and Canada will be filling those ships, because their economies are performing relatively better than those in most of Europe.

“We will have more Americans cruising with us on itineraries away from North America in 2013 than we had expected,” Royal Caribbean International CEO Adam Goldstein said in a recent conference call.

On the other hand, an enticing whiff of demand in February from European travelers complicates the outlook. It might yet turn out that Europeans will cruise this year, despite unemployment rates that in some countries have risen to more than 25%.

But Europeans tend to wait until they’re close to sailing to book. So cruise executives are left to project, without a lot of certainty, how lines such as Costa, P&O and Pullmantur will do.

Micky Arison“Because of the closer-in booking pattern in Europe, that [makes] forecasting European yields much more difficult,” Carnival Corp. Chairman Micky Arison said in a mid-March conference call.

For travel agents selling European cruises to U.S. travelers, this year has been a modest improvement, at best, over 2012.

“My Europe sales are pretty consistent with last year,” said CruiseOne agent Becky Piper of Strongsville, Ohio, near Cleveland. “I can’t say they’re tremendous, but they’re OK.”

Kevin la Van, manager of Village Cruise & Travel on the southwest side of Chicago, said he’s selling one or two European cruises a month.

“The prices aren’t bad,” la Van said. “That certainly helps. But the airfares are higher. It’s kind of a wash.”

For many agents, summer is the key season, and most of those cruises have been booked.

“It’s difficult to move Europe last minute,” said Mark Fletcher, executive vice president of Mann Travels in Charlotte, N.C. He said escorted tours and river cruises are doing better than deep-water cruises.

Some agents said the European cruises they sell now tend to be for 2014.

Gayle Fortin, director of sales at Legendary Journeys in Sarasota, Fla., said a “No Air Europe” trip combining two transatlantic voyages on Oasis of the Seas next year, with a 15-day land tour sandwiched in between, is very popular.

Holland America Line Rotterdam in VeniceShe said her core business is seniors: “If their heart’s desire is to go to Italy, they’re going to go. They don’t have five years to wait.”

Meanwhile, the economies in some European countries continue to worsen. In Spain, which accounts for 9% of European cruise passengers, unemployment recently hit 27%.

Both RCCL and Carnival Corp. have written down their investments in Spanish cruise lines, based on a bleak forecast for future revenue growth. Those lines are looking outside Spain for passengers. In one example, Pullmantur will use the Monarch of the Seas, recently transferred from Royal Caribbean International, to offer southern Caribbean cruises to Latin Americans.

But the picture is far from uniform. Demand in Germany and much of northern Europe remains healthy.

Beyond Spain, Royal has indicated that the U.K., Europe’s top cruise market, is weaker than expected. Carnival officials said in March that economic uncertainty in Italy was hurting confidence in that country, Europe’s third-largest cruise market.

“With the situation with the [Italian] government basically in a stalemate, that’s not helping either,” Arison said.

However, in late February, Carnival reported a “significant uptick” in European brands’ bookings, and Royal officials said they saw “meaningful demand” from European source markets.

But Carnival also said that was partly in response to pricing actions taken in Germany and the U.K. to maintain full occupancy. Overall, prices and occupancies remain lower year over year for European cruises, Carnival said.

RCCL Vice Chairman Brian Rice said that Royal’s strategy is to divert capacity from Europe to other markets such as the Caribbean and Asia so that prices hold up even if demand is weak.

“We are happy that we took 10% of our capacity out of Europe this year,” Rice said. “We are dealing with an easy comparable [and] we think we are in a good place in terms of our capacity relative to what the market condition is right now.”

From that perspective, Royal’s forecast for European business is a little stronger than what the economy there would predict, he said.

“We view Europe as slightly better than we did three months ago,” Rice said. “But we’re not ready to declare victory there and say that that is the new treasure chest of the industry.”

Despite the current difficulties, there are good reasons for the cruise industry to stick with a European deployment strategy, according to Robin Farley, a leisure analyst for UBS Securities.

In a recent report, she wrote that although European passenger growth was only 1% last year, it has averaged 10% over the past decade, more than double the rate for North America.

European cruises tend to be more profitable than those in North America, and only 1% of Europeans cruised last year, compared with 3.7% of North Americans, a sign of higher potential growth.

Still, Farley noted that the big winner in Europe this year might be Norwegian Cruise Line, because just 15% of its passenger base comes from outside North America.

“We believe Europe, longer term, is an important market for the cruise industry, given low penetration rates,” Farley said. “But 2013 is a good year to have limited exposure to European passenger sourcing.”

Norwegian reveals entertainment for Getaway

Norwegian reveals entertainment for Getaway

By Tom Stieghorst
The Norwegian Getaway, coming to Miami in 2014, will have three new entertainment options.

At a news conference aboard the Norwegian Breakaway, which is making its debut in New York, Norwegian Cruise Line CEO Kevin Sheehan said the musical version of “Legally Blonde” will be a featured production on the Getaway.

In addition, a new version of a Breakaway show called “Burn the Floor” will be produced. “Burn the Floor Ballroom Reinvented” will be a mix of Latin dance and ballroom with vocals in English, Spanish and Portuguese.

Comedy on the Getaway will be supplied by Levity Entertainment Group, rather than Second City, as on the Breakaway. Sheehan said Norwegian is happy with Second City but that Levity is a leading name in comedy, booking more than 300 comedians a week at casinos, comedy clubs and events. That provides a deep supply of comic talent and lends itself to frequent changes in acts, he said.