Tag Archives: New England

HAL cancels 3rd Canada/New England cruise

Posted on by
Reply

By Jerry Limone

Holland America Line has canceled a third consecutive Canada/New England voyage due to a technical problem with a propeller.

The seven-day sailing of the Veendam was scheduled to depart Quebec for Boston on Oct. 11; an Oct. 2 cruise from Boston was canceled last week.

Since canceling a Sept. 28 departure from Quebec, HAL had been doing repair work on the Veendam in Quebec. However, on Friday HAL said it had been determined that a complete repair can only be made in a drydock.

HAL said the ship would sail under its own power without guests from Quebec to Philadelphia, where the drydock work will take place.

“We are profoundly sorry for the disappointment of our guests who have been impacted by these required repairs,” HAL said.

Guests booked on the seven-day Oct. 11 sailing will receive a full refund of their cruise fare plus a future cruise credit of 100% of their cruise fare paid. In addition, HAL said it will reimburse nonrefundable expenses such as missed tours and excursions that were purchased through Holland America Line.

Propeller issue snags Veendam cruise

Posted on by
Reply

Holland America Line said it was forced to cancel a seven-day Canada/New England cruise on the Veendam to make emergency repairs on a propeller.
The cruise had been scheduled to depart Quebec on Sept. 28.

Booked guests will receive a full refund of their cruise fare and all shore excursions booked through Holland America Line, plus a credit toward a future cruise equal to 100% of the fare paid.

HAL said it was working with guests to assist with travel arrangements back home.

Carnival introduces guarantee

Posted on by
Reply

Carnival introduces guarantee

By Tom Stieghorst
Carnival CruisesCarnival Cruise Lines unveiled a guarantee, promising to refund 110% of the fare if guests cut short their cruise for any reason.

The offer includes complimentary return transportation and a $100 onboard spending credit for a future Carnival cruise.

To activate the guarantee, passengers must report to the guest services desk within the first 24 hours of a cruise.

The guarantee applies to U.S and Canadian residents only and is valid on three- to eight-day voyages to the Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015.

“The ‘Great Vacation Guarantee’ is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product,” said Carnival Cruise Lines CEO Gerry Cahill.

It is designed to give potential cruisers “complete peace of mind,” Carnival said.

Carnival will promote the guarantee with ads, through travel agents, and on a section of its website.