Viking to Launch American River Cruises from New Orleans

ON 24 FEBRUARY 2015.

Today, Governor Bobby Jindal of Louisana and Viking Cruises Chairman Torstein Hagen announced the selection of New Orleans as the homeport for Viking River Cruises’ first North American river cruise itineraries, starting in late 2017.

The Mississippi River cruises will operate from docking facilities near the French Quarter in New Orleans. According to the Governor, Viking’s new service will result in the creation of 416 new direct jobs for Louisiana-based operations and vessel crews, with an average salary of $40,000, plus benefits; and the Louisiana Economic Development (LED) estimates the project will result in an additional 368 new indirect jobs, for a total of more than 780 new jobs in the Southeast Region of the state.

Plans call for the construction of six new vessels over the next three years at an estimated cost of $90 million to $100 million per vessel, all of which will be built in U.S. shipyards and crewed by U.S. citizens. The vessels will be owned by Tennenbaum Capital Partners, a Los Angeles-based alternative investment management firm, and time-chartered to Viking.

Viking River customers are expected to travel to New Orleans from across the U.S., Europe and beyond, and bring new business to hotels, restaurants, museums and other attractions in the city, expanding sales for local merchants. More than 90 percent of sales created by the project are expected to come from out-of-state customers.

With the launch of cruise operations on the Mississippi River in late 2017, two boats will be deployed per year, for a total of six new boats in the first three years. Cruises will take passengers on a journey along the Mississippi River from New Orleans to itinerary stops in St. James, East Baton Rouge and West Feliciana parishes; continuing upriver to Memphis, Tennessee; St. Louis; or St. Paul, Minnesota, depending on the season.

The specialty-built riverboats will have a full complement of luxury amenities and host up to 300 passengers.

Viking to Launch American River Cruises from New OrelansLED began discussing expansion possibilities with Viking in November 2013. To secure the project, the State of Louisiana offered the company a competitive incentive package that includes a $4.5 million performance-based grant for site preparation at the company’s docking locations in Louisiana. The company also will receive the customized solutions of the nation’s No. 1 state workforce development program, LED FastStart®, which will include partnerships with the Louisiana Workforce Commission and local educational institutions.

“Having the top river cruise company homeport in New Orleans will be an outstanding chance to tell the story of the Louisiana renaissance to the world,” said President and CEO Michael Hecht of Greater New Orleans Inc. “Viking River Cruises choosing greater New Orleans is a testament not only to our culture and river, but also to our outstanding teamwork at the state, regional and local level. GNO Inc. is proud to have been an integral part of the team that met with Viking on two continents to bring them to New Orleans.”

“We are thrilled by the choice of the Port of New Orleans as Viking’s initial entry into the North American market,” said Port of New Orleans President and CEO Gary LaGrange. “Viking is one of the premier cruise brands throughout Europe and Asia. Their worldwide reputation underscores New Orleans as a destination city for both international and domestic leisure travelers. The Board of Commissioners of the Port of New Orleans has worked with the Viking team for nearly two years to determine the proper venue for the new ships within the port and along the Mississippi River, and we couldn’t be happier to add Viking to the port’s cruise portfolio.”

“Viking River is an exciting and compelling addition to the opportunity-rich New Orleans destination,” said President and CEO Stephen Perry of the New Orleans Convention and Visitors Bureau. “They will bring a diverse domestic and international clientele drawn not only to enjoyment of the river through cruising, but to the New Orleans part of their visit in this historic capital of American music and food as well.”

“It was an honor to be part of Governor Jindal’s recent economic development trip to Europe, encouraging companies to locate in our great state,” said Chairman Greg Rusovich of the Louisiana Board of International Commerce.

“The decision to locate Viking’s North American homeport in New Orleans speaks to the operational capabilities of our port, the expertise of our hospitality workforce and the increasing popularity of river cruising around the globe,” said executive board Chairman Henry Coaxum of the New Orleans Business Alliance. “We welcome Viking to the New Orleans business community and look forward to its success.”

Serenade of the Seas Departs After Being Delayed From Water Pipe Bursting

A broken water pipe shorting out an electric switchboard is being blamed for a partial power loss on Royal Caribbean’s Serenade of the Seas.

Max Power, a passenger who is currently doing back to back to back cruises on the Serenade of the Seas, first reported of the incident on the Facebook group “Royal Caribbean Crown & Anchor Society”.  Heavy rain was first blamed for the switch board being shorted out but it is now being blamed on a broken water pipe above the theater according to Max.

The front of the ship was without power early on Saturday morning.  Due to the damage from the broken water pipe, 400 passengers who were scheduled to board the ship in New Orleans today will not be able to board.

At least 175 passenger cabins are currently out of service.  Passengers who had their cruise canceled will receive a full refund and a 100% credit towards a future cruise.

Royal Caribbean sent out the following text message to passengers who were to board the Serenade of the Seas today:

Urgent Notification: Serenade of the Seas Check-In Update

Hello, this is Royal Caribbean International.  We would like to provide you and update regarding your sailing today onboard Serenade of the Seas out of New Orleans. The U.S. Coast Guard is currently onboard inspecting the ship.  We are waiting for authorization from the Coast Guard to begin boarding.  Because the cruise terminal in New Orleans is very limited in space, we ask that guest explore the local area until we can being boarding. We will contact you again once we have received permission to being the boarding process.  We appreciate your patience and understanding, ad we look forward to welcoming you aboard.

An hour later, another text message was sent by Royal Caribbean letting passengers know that the U.S. Coast Guard had given them permission to begin the boarding process.

The Serenade of the Seas will now spend the night in New Orleans while crew members repair the damage.  The ship was scheduled to leave this afternoon on a 7 night cruise to the Bahamas and Key West, Florida.

Update: The Serenade of the Seas left New Orleans early Sunday afternoon and will sail a shortened six night cruise to the Bahamas.  Passengers who had their cruise canceled will receive a full refund and a future cruise certificate equal to their cruise fare.

New Orleans negotiating deal with Norwegian Cruise Line

By Tom Stieghorst
The Port of New Orleans is closing in on a second multi-year commitment with a big cruise line, having just secured one with Carnival Cruise Lines for the next five years.

The port is in the final stages of negotiating a new agreement with Norwegian Cruise Line, port director Gary LaGrange said.

LaGrange said he hopes to have an announcement on a four-year deal in the next 30 to 60 days. “We’re right at the goal line,” he said.

If LaGrange can strike a four-year deal, it would likely give New Orleans a compliment of three big ships doing turnarounds in the Big Easy through at least 2018.

Carnival is the busiest cruise carrier out of New Orleans, which has two terminals in the heart of the city and is working on a third. Currently, it sails the 3,652-passenger Carnival Dream and 2,052-passenger Elation on mostly western Caribbean itineraries.

A new agreement provides that Carnival will keep at least the capacity it already operates in New Orleans through 2019, namely a Dream-class and Fantasy-class vessel.