Royal Caribbean names Quantum of the Seas godmother

Royal Caribbean names Quantum of the Seas godmother

By Phil Davies

Royal Caribbean names Quantum of the Seas godmotherEmmy-winning US actress and singer Kristin Chenoweth is to be godmother to Royal Caribbean International’s new cruise ship Quantum of the Seas.

The 4,100-passenger vessel is due to enter service in autumn 2014 followed by sister ship Anthem of the Seas in spring 2015.

Chenoweth and host Seth MacFarlane sang the closing number at last night’s Oscars ceremony in Hollywood with the cruise line announcing her involvement in the new ship in adverts on US television during coverage of the awards.

Chenoweth was chosen for her effervescent personality and ability to wow audiences, the cruise line said.

“Her versatile range of roles made her a natural fit, given that Quantum of the Seas, set to debut in fall 2014, is poised to introduce unprecedented experiences and amenities only attainable on Royal Caribbean International,” the company added.

Chief executive Adam Goldstein said: “Our ships have always been designed for WOW and with Quantum of Seas, we are excited to introduce Quantum cruising and the ‘at sea’ firsts that our guests have come to expect from Royal Caribbean.

“We look forward to working with Kristen and having her officially name our ship when she is delivered in the fall of 2014.”

Chenoweth said: “I think the Royal Caribbean brand is the perfect match for me, especially with their history of providing exceptional entertainment experiences to their guests.”

Cruise Ship Tipping Etiquette

Cruise Ship Tipping Etiquette

 By John Honeywell

Nobody wants to talk about tips on cruise ships. Making new friends over the dinner table, passengers are happy enough to reveal what a bargain they got with their last-minute fare and they’ll swap advice about the best place to buy duty-free cigarettes in Gibraltar or booze in the Caribbean.

But who would want to show themselves up as mean and tight-fisted over the gratuities which are in most cases an essential part of the pay-packets of cabin stewards and restaurant waiters?

That doesn’t stop the passengers queuing up at the reception desk on day one of a cruise to demand that the automatic daily charge for tips is removed from their on board account. Good luck to anyone who has a pressing problem they need to speak to the purser about. Bathroom flooded or bed unmade? Television not working or wardrobe door hanging off? Sorry, you’ll have to wait.

It might not be a subject for discussion but tipping is certainly one that raises temperatures, among the Brits at least. We’re not talking about our American cousins here; they are happy to shower dollar bills on everyone from bellboys to barbers. And I have a very good friend – as British as John Bull – who would always hand out a generous tip on day one with the promise that there was plenty more where that came from if he was looked after properly.

But try checking what the tipping arrangements will be on your next cruise and you’ll discover the cruise lines themselves are reluctant to make a song and dance about the subject.

The details are in the brochures and on the websites. It’s just that they are tucked away in the small print and hidden among the FAQs.

  • P&O’s rates are going up from £3.10 per person per day to £3.50, effective on different ships from different dates, starting with Oriana on March 28 and Aurora last to join the party on April 24.
  • Fred Olsen Cruises add £4 a day, while on Norwegian the cost is $12 (£7.50). On Royal Caribbean the extra charge is $11.65 (£7.35) per passenger, rising to $13.90 (£8.75) in a suite.
  • For Cunard’s Britannia-class passengers it’s going up from $11 a day to $11.50 (£7.25) and for those travelling in Princess Grill or Queens Grill the increase is from $13 to $13.50 (£8.50).

Cunard say it has been some time since the rates were increased, and that the charges are “benchmarked against many other leading cruise lines.”

If you’re travelling with an ultra luxury line, for example Seabourn, Crystal or Silversea, gratuities are included.

Elsewhere, Thomson, Saga, Swan Hellenic and Voyages of Discovery are also gratuity-free zones.

All of which is worth bearing in mind when working out the cost of your next cruise.

CLIA seeking ‘better connections’ via YouTube channel

CLIA seeking ‘better connections’ via YouTube channel

By Laura Del Rosso
InsightCLIA unveiled Cruise Industry TV, a YouTube channel with videos aimed at consumers, travel agents and the cruise industry.

The content includes a message from Bob Sharak, CLIA executive vice president, describing CLIA’s certification programs and the value of the designations to sharpen knowledge and the ability for agents to promote expertise to customers.

CLIA agents can share consumer-targeted video on the channel to showcase their expertise as CLIA members. One two-minute video aimed at the general public explains the benefits of using a certified agent, likening booking a cruise without a certified agent to undergoing surgery with an unskilled surgeon.

“Videos are a great, easily shareable way for us to explain the many different areas and unique features of the industry,” said David Peiken, a CLIA public affairs spokesman.LauraDelRosso

“We hope certified travel agents will use Cruise Industry TV to learn about topics ranging from the industry’s certification processes to some of the most popular options for cruisers, which will help create even better connections between the agents and their customers,” he said. “We look forward to the feedback from our incredible base of certified travel agent members to see what they have found most useful and how Cruise Industry TV has allowed them to provide even better service to their customers.”

Other videos offer tips and features to help vacationers book a cruise and an industry section highlights operational practices.

“Cruise Industry TV is the one-stop hub for videos about the industry and its commitments to its passengers, the environment, health and safety, and communities around the world,” Peiken said. “Our goal with Cruise Industry TV is to ensure the latest video content about the industry is easy to find and easy to share, and YouTube is the best platform to do both.”

Cruise Industry TV  is designed to complement CLIA’s other social media, including Duffy’s CEO Blog, Twitter feed and CLIA’s cruise fan Facebook and Twitter pages.