Tag Archives: Ambience

Unscheduled Drydocking for Ambassador Cruise Line’s Ambience

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Ambassador Cruise Line will go ahead with an unscheduled drydock for the Ambience repairs in Germany following a safety issue found on the ship over the weekend.

The ship was unable to be repaired in the UK, according to the cruise line, and will now sail to Bremerhaven for the work.

While the drydock facility was not named, it could be Lloyd Werft, which is a key drydock in Bremerhaven with a long history of working on cruise vessels.

“We do not compromise on the safety of our guests, staff, or crew,” Ambassador said in a statement. “Therefore, while we have already started work, unfortunately, we are unable to complete it at the Port of Tilbury and therefore Ambience will need to go into drydock.

“She has left London Tilbury this afternoon to go to Bremerhaven where the work and tests will be completed. Regrettably, this will not be concluded in time to operate our Christmas & New Year Canary Islands Cruise, which was due to sail on Wednesday, December 21 2022. We will email all guests this afternoon to further explain and communicate this. We would advise all guests on this sailing to please wait to receive this communication before contacting either us directly or your travel agent.”

The company’s Christmas cruise was set to operate over 15 days to the Canaries. The ship is now expected back in service on Jan 5. 2023 for a 42-night cruise to the Caribbean.

Ambassador Cancels Cruise Over Safety Issue

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Ambassador Cruise Line has cancelled its three-day Festive Market Getaway sailing aboard the Ambience that was set to sail on Dec. 18.

The UK-based brand said that ‘following annual maintenance works conducted, an issue with the lifeboat station on board Ambience was identified,” in a statement.

“We have chosen to immediately address this as a precautionary measure and, as such, will not be able to complete the repair and post-repair test in time to successfully operate today’s sailing,” the company said. “It is never an easy decision to cancel any itinerary, particularly at this time of year, and we would like to apologise to all those guests who were due to sail with us today.”

The Ambience is expected to be back in service for a Dec. 21 departure for a “winter sun” itinerary sailing 15 nights to the Canary Islands for Christmas and New Year.

Ambassador Cruise Line has revealed plans to double its trade team

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Ambassador Cruise Line has revealed plans to double its trade team following the arrival of head of distribution Nicola Harper last month.

The line is advertising for several new roles including national sales manager, business development manager, business development executive and trade support assistant.

Ambassador said the exact structure of the team would be agreed once the recruitment process had taken place, and interested candidates should apply to nicola.harper@ambassadorcruiseline.com

As part of its expansion, Ambassador will split its group and trade booking function into two “distinct” departments among its new-look distribution team.

Meanwhile, the line has also announced the departure of business development manager Moira Gregson, who is set to leave the company on 25 November to take up a new role.

Ambassador’s chief commercial officer Phil Gardner said the company had “stepped out of start-up mode” and “firmly into a day-to-day operation with all the regular workings of a business built for success”.

“Following the arrival of Nicola Harper as our new head of distribution last month, I’m delighted to announce our exciting plans as we look to ensure that Ambassador has the right commercial structure in place for distribution so that it serves our business in the most effective and productive way possible.”

“I would like to sincerely thank Moira for the great work she has done during her time with us and wish her well for the future,” added Gardner.