Carnival introduces guarantee

Carnival introduces guarantee

By Tom Stieghorst
Carnival CruisesCarnival Cruise Lines unveiled a guarantee, promising to refund 110% of the fare if guests cut short their cruise for any reason.

The offer includes complimentary return transportation and a $100 onboard spending credit for a future Carnival cruise.

To activate the guarantee, passengers must report to the guest services desk within the first 24 hours of a cruise.

The guarantee applies to U.S and Canadian residents only and is valid on three- to eight-day voyages to the Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015.

“The ‘Great Vacation Guarantee’ is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product,” said Carnival Cruise Lines CEO Gerry Cahill.

It is designed to give potential cruisers “complete peace of mind,” Carnival said.

Carnival will promote the guarantee with ads, through travel agents, and on a section of its website.

Grandeur of the Seas Returns

Grandeur of the Seas Returns

Royal Caribbean’s Grandeur returns to Baltimore

By: Marilyn Green

Grandeur of the Seas was welcomed her homeport of Baltimore flying an historic flag. // (c) 2013 Royal Caribbean International

Grandeur of the Seas was welcomed her homeport of Baltimore flying an historic flag. // (c) 2013 Royal Caribbean International

On July 12, Royal Caribbean International’s Grandeur of the Seas was welcomed back to her homeport of Baltimore, after six weeks’ recovery from a May 27 fire in the Bahamas, which is still under investigation.

Grandeur previously had a five-week, $48 million revitalization last year, adding balconies and Oasis-class features including flat-screen televisions, an outdoor movie screen and a redesigned atrium equipped for aerial shows, which received heavy applause as guests captured the Four Seasons spectacular. There are also new digital signs by the elevators that take guests through the daily schedule, give directions and display restaurant menus, all in several languages.

But only a few weeks after the ship started service out of Baltimore, the fire broke out. It was extinguished without injuries, although the passengers were called to their muster stations as a precaution. The ship never lost its power, propulsion or communications.

As Grandeur sailed back into Baltimore in July, the ship flew the historic Star-Spangled Banner flag as it passed Fort McHenry, as well as the U.S. Navy’s “Don’t Give up the Ship” flag flown by Commodore Perry during the War of 1812. Clearly, agents took up the message: Royal executives hosted 1,600 travel partners on a July 12 sailing prior to the resumption of revenue service, and attendees were warm in their praise.

The city was even more enthusiastic in its welcome for Grandeur in the wake of the announcement that Carnival Pride would be leaving the homeport in 2014. Grandeur of the Seas is committed to year-round cruises from Baltimore until at least April 2015.

A reset for Carnival on Europe

A reset for Carnival on Europe

By Tom Stieghorst

*InsightThe Carnival Sunshine is hosting a media group on its current Mediterranean voyage, and the top concern of the European reporters onboard is Carnival Cruise Lines’ decision to go without a ship in Europe in 2014.

The Carnival Legend, which had been scheduled to sail in Europe next year, is being deployed to Australia, after a winter season in Tampa.  It seems to reverse a promising expansion of Carnival’s sales deployment into the U.K.

At a news conference, Carnival President Gerry Cahill said it ain’t necessarily so.

“We’re not stopping marketing to the U.K. and Europe,” Cahill noted, saying it would continue to sell cruises to the Caribbean, New York and Barbados to Europeans.*TomStieghorst

But Americans made up most of the passengers on a majority of the line’s European itineraries.

“Carnival caters best to middle America,” Cahill continued. “The cost of an air ticket to Europe became very, very high, and it was causing a lot of our guests not to be able to afford to come.

“At the end of the day, when the air fare costs more than the price of the cruise, that’s a problem,” he said.

The reset on Europe comes as Carnival is withdrawing from several regional ports on the U.S. East Coast, such as Baltimore and Norfolk, Va. Tighter pollution rules mean higher costs for clean fuels at those ports, and Carnival has an aversion to higher costs. When low prices are such an important part of your strategy, anything that raises them means trouble.
So Carnival is increasingly returning to tried and true markets where it has had traditional success: sailing to the Bahamas and the Caribbean, primarily from ports in Florida.

It recently bolstered its Caribbean capacity from Port Canaveral, where the Sunshine will sail for much of 2014, and from New Orleans, where it will have two ships year-round. Miami, Tampa and Jacksonville will also be home to Carnival ships next year.

For many passengers, flying to Florida isn’t as cheap as driving to the port, but it is a lot less expensive than flying to Europe. Travel agents can sell a fly-cruise to Florida because the airfare isn’t that scary. But it does mean getting people excited about an area that many cruise passengers have seen before.

The traditional itineraries may not be the most exciting. But with costs rising, they’re the ones that Carnival can sell at a price point that middle America can afford.  Europe on Carnival will have to wait for another year.