With its yacht product, Crystal goes for small-ship intimacy

The 31 suites on the refurbished Esprit are smaller but more intimate than one might expect on a traditional Crystal vessel.

ABOARD THE CRYSTAL ESPRIT — The latest ship in Crystal Cruises’ fleet lies anchored in a protective cluster of tropical islands in the Seychelles, the Indian Ocean archipelago. In one direction, the ship’s two-person submarine is taking enthralled passengers on a 30-minute tour of an undersea coral garden. In another, Zodiacs zip guests to a sandy beach prowled by giant tortoises.

One thing is clear: This isn’t your grandfather’s Crystal Cruises.

The debut of the Esprit after a Dec. 20 christening ceremony marks the operational start of a new era at Crystal under its Malaysian owners Genting Hong Kong, which acquired the line in March for $550 million from Japan’s NYK, which had owned it for 25 years.

Crystal has built up a dedicated cadre of loyalists, and its officials, led by CEO Edie Rodriguez, are confident that the new Crystal will maintain its traditional passenger base, while the extensions of its core cruise product will attract new blood.

So what is the Crystal Esprit like?

A dozen top travel agents on a preview cruise remarked first that the Crystal standard of service has been successfully imported, despite ocean swells that cut a week-long training cruise to a day and a half.

“They’re very friendly and warm,” said Ralph Iantosca, owner of Dallas-based GoGirl.Travel, commenting on staff and crew.


The ship’s Sunset Bar is outside but covered by a canopy.

Another strong impression was about the size of the ship. With just 31 suites, the ship has none of the scale of Crystal’s two 1,000-passenger vessels; instead, it boasts the intimacy of small-ship cruising.

Guests on the Crystal Esprit will get the chance to know each other well. Making a play on the name, Rodriguez said they will develop an “esprit de corps.” They will also make friends with the largely Filipino staff.

At 280 square feet, cabins are not huge by luxury standards, but nevertheless Iantosca said they exceeded his expectations.

The Esprit is not out-of-the-box new. It was built in 1991 and was transferred to Crystal from Genting’s Star Cruises, where it was a charter-only vessel for the company’s high-end customers.

Crystal spent three months redoing the vessel’s interior and giving it new decorations, cabinetry, carpeting and fixtures, said COO Thomas Mazloum.

Its five decks include a small plate/buffet restaurant, a slightly more formal dinner venue, a lounge and an expansive aft Sunset Bar, which is outdoors but covered by a white canopy.

There is a small pool and gym and a postage stamp of a casino.

A good part of the Esprit’s revenue is expected to be from charter business. After the ship was named, Genting Hong Kong chairman K.T. Lim stood in the Sunset Bar and gestured to a nearby yacht that was every bit as long as the 280-foot Esprit.

That yacht, Lim said, would likely charter for as much as $1 million a week, but it has far fewer staff and only a half-dozen bedrooms. By comparison, “this is an incredible value,” Lim said of the Esprit.

“I do a lot of yacht charters,” said Iantosca, “and for a client who doesn’t want to spend [big], this is a good alternative.”

Another feature that distinguishes the Esprit is a toy cabinet with all manner of water sports equipment, including a stylish 12-passenger Wider speedboat and a two-person U-Boat Worx submersible submarine that is one of only four in the world.


The Crystal Esprit made its debut last month in the Seychelles.

On a demo, we were startled to run across a half dozen scuba divers, who were probably equally startled to see the submarine with its 3.9-inch-thick acrylic bubble suspended between two pontoons.

The sub, which will take passengers on 30-minute excursions for $599 a person, is like scuba diving in a high-tech lounge chair.

Food on the Esprit is cooked nearly on demand, and an open kitchen enlivens the Yacht Club dinner venue.

There is a butler assigned to every stateroom, which didn’t match the vibe in the laid-back Seychelles, where the Esprit will sail this winter. In the spring it moves to the Adriatic where it will cruise the coast between Venice and Dubrovnik, Croatia.

Pressed for downsides, Iantosca said the small size of the ship cuts both ways.

“I think you need to be aware of motion” that rocks the ship depending on the vigor of the seas. But all things considered, Iantosca was pretty impressed.

Landry & Kling Report Top 10 Ships for Top-Tier Events

Criteria includes ship size, availability of meetings venues, itinerary selection and quality of meals and staterooms. Ships chosen for Landry & Kling’s Top 10 Ships for Top-Tier Events list must have less than 500 rooms.

Cruise-ship-event pioneer Landry & Kling, which has specialized in incentive cruises, cruise meetings and dockside ship charters for global events since 1982, has released a list of the Top 10 Ships for Top-Tier Events.

Founders Joyce Landry and Josephine Kling were inducted into the Cruise Lines International Association Hall of Fame in 2009, as “visionaries who led the way in seagoing corporate meetings and incentives.” They have introduced concepts such as cruise ships as floating hotels, such as at the 2005 Super Bowl.

Kling, president of Landry & Kling, says the company is seeing a resurgence of high-end event travel, which “took a vacation” a few years ago. She points out that as cruises have become better (and better-known), their appeal has grown for incentive travel, customer-hosted events and much more

“In the early days, cash rewards were the rule, and then products,” she said. “But now, experiences are valued more than things, and travel has been documented as the most successful reward in corporate motivation and bonding.”

Kling says a company dangling an immersive cruise helps galvanize the potential participants and their spouses or significant others. Corporations also find that hosting staff on a ship keeps everyone together in a shared experience, which helps reinforce company values. People don’t disperse as they may on a golf course, and there is plenty to do at night, unlike many upscale resorts.

Kling underlines the use of the term “top-tier” on the list, rather than “luxury”; she notes that not all expedition-class ships have the full features of today’s luxury cruises, but they have other qualities that make them highly desirable.

“Lines such as Lindblad Expeditions may have older ships, but they provide experiences that leave people agog,” she said. “The quality of information is incredible, and if the event isn’t a full-ship charter, the people that meet onboard are like-minded. Participants on those cruises go through a change — an education — that they have shared, and that colors their interaction whenever they meet afterward.”

Itineraries and port experiences are high on the list of important factors for meeting, conference and event sales. Kling praised Larry Pimentel, president and CEO of Azamara Club Cruises, for the company’s extended stays in port in so many areas of the world.

“It really opened the door,” she said.

Criteria for the company’s top picks included:

– Small size (under about 500 rooms) providing an intimate cruise experience
– Onboard venues for meetings and group events
– Exceptional meals and personalized service
– Elegantly appointed staterooms
– All-inclusive pricing, with first-class amenities
– Intriguing itineraries

Kling noted that there are all sorts of creative ways to use the smaller ships on the list.

“The first question is always numbers — how many will be attending,” she said. “But you can do things like charter the two SeaDream ships — we have done that for a larger group, and they really enjoyed visiting one another and having races. And on ships where some of the lower category rooms may not be as appealing to an upscale cruiser, you can negotiate charter rates, and you don’t need to use every cabin.”

Landry & Kling’s top choices are:

1. Avalon Siem Reap – Avalon Waterways, 18 rooms
2. National Geographic Orion – Lindblad Expeditions, 53 rooms
3. SeaDream I – SeaDream Yacht Club, 56 rooms
4. Wind Spirit – Windstar Cruises, 73 rooms
5. Seabourn Quest – Seabourn Cruise Line, 225 rooms
6. Europa 2 – Hapag-Lloyd Cruises, 258 rooms
7. Silver Spirit – Silversea Cruises, 270 rooms
8. Azamara Journey – Azamara Club Cruises, 338 rooms
9. Seven Seas Mariner – Regent Seven Seas Cruises, 349 rooms
10. Crystal Serenity – Crystal Cruises, 535 rooms


Making the Sale
Josephine Kling, president of Landry & Kling, points out that there is a different department in most large companies that handles large meetings and incentives; it is often small and very specialized. Agents tend to work with the regular groups department, which has different pricing and different access. Landry & Kling does work with third parties, including agents, on large events on a revenue-sharing basis.

Kling believes retail cruise agents can benefit even more than meeting planners from a new certification program that Cruise Lines International Association (CLIA) has created in partnership with Meeting Professionals International. It will be offered to CLIA agents at IMEX America in Las Vegas on Oct. 13 to 15, and again at Cruise360 next June.

“Agents would be even more likely to capitalize on this than meeting planners, since they already understand the cruise industry,” Kling said.

Crystal Cruises parent agrees to buy German shipyard

The parent company of Crystal Cruises has agreed to acquire leading shipyard Lloyd Werft in Bremerhaven, Germany.

Global cruise and resort company Genting Hong Kong is to pay €17.5 million for 70% of a new shipbuilding business and a 50% ownership of the shipyard’s land.

The company will complete the acquisition of Lloyd Werft subject to the fulfilment of certain final purchase conditions.

The move follows plans for massive expansion of Crystal Cruises with the introduction of Crystal Yacht Cruises in December, Crystal River Cruises and Crystal Luxury Air in 2017 and new cruise ships from late 2018.

Genting Hong Kong signed a letter of intent earlier this year with Lloyd Werft to build Crystal’s ‘Exclusive Class’ polar-class cruise ships.

Lloyd Werft will also build luxury river yachts to sail to destinations in France, Germany, Switzerland, Holland, Belgium, Austria, Slovakia, Hungary, Croatia, Serbia, Romania and Bulgaria.

Genting Hong Kong chairman and chief executive, Tan Sri Lim Kok Thay, said: “Lloyd Werft has built and lengthened six of the ships owned by an affiliate of the company and has the expertise to build a series of world class cruise ships for the company, which will include the ‘Exclusive Class’ vessels for Crystal Cruises.

“Ownership in Lloyd Werft will enable Genting Hong Kong to leverage on the shipyard’s technical expertise and their well-established and long track record in the shipbuilding industry.”

Crystal president and chief executive, Edie Rodriguez, said: “With such great anticipation for Crystal River Cruises and Crystal Exclusive Class ocean vessels, we are incredibly excited about Genting’s groundbreaking investment in the Lloyd Werft shipyard that will contribute mightily to Crystal Cruises’ expansion.”