Seabourn Encore christened in Singapore

On the dais during the Seabourn Encore’s christening were (from left) godmother Sarah Brightman, ship captain Mark Dexter and Seabourn president Rick Meadows.

SINGAPORE — With bright yellow two-person Chinese lion dancers prowling the audience, along with illuminated stilt walkers, a troupe of drummers and a long pink paper dragon carried on poles by a half-dozen bearers, Seabourn christened its newest vessel in this hub of Asian shipping.

The 600-passenger Seabourn Encore becomes Seabourn’s fourth ship, in one swoop returning the line to the capacity it had prior to selling three 200-passenger ships to Windstar Cruises in 2013.

“Encore marks a major step forward in the growth of our company,” Seabourn president Rick Meadows said before introducing godmother Sarah Brightman to the audience, which included 1,050 passengers from the Encore and the Seabourn Sojourn, also docked at the modernistic Marina Bay Cruise Center.

Inside the terminal, they watched projection screens showing the ship’s hull as Brightman pushed a button that sent the traditional champagne bottle careening into the side of the ship.

It smashed, triggering a blizzard of gold and black confetti inside the hall. Brightman, a classical crossover vocalist who has sold more than 30 million albums worldwide, did not sing for the event.

The Encore departed later in the evening on its 10-day inaugural cruise that will end in Bali.

An illuminated stilt walker was part of the pre-event entertainment at the Seabourn Encore christening. Photo Credit: Tom Stieghorst
An illuminated stilt walker was part of the pre-event entertainment at the Seabourn Encore christening. Photo Credit: Tom Stieghorst

On hand for the event were Micky Arison and Arnold Donald, chairman and CEO, respectively, of Carnival Corp., which owns the Seabourn luxury brand.

Donald flew in by private jet fresh off an appearance at the Las Vegas consumer electronics show, where he unveiled Carnival’s new Ocean Medallion technology.

In his remarks, Donald reprised a favorite theme that this is “the golden age of cruising” and that the audience should feel fortunate it is living in an age when beautiful ships like the Encore are built.

Singapore’s minister for trade and industry, S. Iswaran, said that Carnival Corp. ships represent about 20% of the annual cruise calls in Singapore.

He said the island city-state has a “rising appeal to sophisticated travelers” and that it is “the home port of choice in southeast Asia.”

He noted that the World Bank for a decade put Singapore atop its list of easiest places to do business. It fell last year to number two behind New Zealand when the bank revised its ranking formula.

The Encore represents a refinement of Seabourn’s Odyssey-class vessels delivered from 2009-2011. It has an extra deck that provides space for a small sushi restaurant and a larger chop house created by celebrity chef Thomas Keller.

Designer Adam Tihany reimagined the interiors in a softer, more curvaceous mode. He has also designed the second ship in the class, Seabourn Ovation, which is currently under construction and is scheduled to launch in spring 2018.

Landry & Kling Report Top 10 Ships for Top-Tier Events

Criteria includes ship size, availability of meetings venues, itinerary selection and quality of meals and staterooms. Ships chosen for Landry & Kling’s Top 10 Ships for Top-Tier Events list must have less than 500 rooms.

Cruise-ship-event pioneer Landry & Kling, which has specialized in incentive cruises, cruise meetings and dockside ship charters for global events since 1982, has released a list of the Top 10 Ships for Top-Tier Events.

Founders Joyce Landry and Josephine Kling were inducted into the Cruise Lines International Association Hall of Fame in 2009, as “visionaries who led the way in seagoing corporate meetings and incentives.” They have introduced concepts such as cruise ships as floating hotels, such as at the 2005 Super Bowl.

Kling, president of Landry & Kling, says the company is seeing a resurgence of high-end event travel, which “took a vacation” a few years ago. She points out that as cruises have become better (and better-known), their appeal has grown for incentive travel, customer-hosted events and much more

“In the early days, cash rewards were the rule, and then products,” she said. “But now, experiences are valued more than things, and travel has been documented as the most successful reward in corporate motivation and bonding.”

Kling says a company dangling an immersive cruise helps galvanize the potential participants and their spouses or significant others. Corporations also find that hosting staff on a ship keeps everyone together in a shared experience, which helps reinforce company values. People don’t disperse as they may on a golf course, and there is plenty to do at night, unlike many upscale resorts.

Kling underlines the use of the term “top-tier” on the list, rather than “luxury”; she notes that not all expedition-class ships have the full features of today’s luxury cruises, but they have other qualities that make them highly desirable.

“Lines such as Lindblad Expeditions may have older ships, but they provide experiences that leave people agog,” she said. “The quality of information is incredible, and if the event isn’t a full-ship charter, the people that meet onboard are like-minded. Participants on those cruises go through a change — an education — that they have shared, and that colors their interaction whenever they meet afterward.”

Itineraries and port experiences are high on the list of important factors for meeting, conference and event sales. Kling praised Larry Pimentel, president and CEO of Azamara Club Cruises, for the company’s extended stays in port in so many areas of the world.

“It really opened the door,” she said.

Criteria for the company’s top picks included:

– Small size (under about 500 rooms) providing an intimate cruise experience
– Onboard venues for meetings and group events
– Exceptional meals and personalized service
– Elegantly appointed staterooms
– All-inclusive pricing, with first-class amenities
– Intriguing itineraries

Kling noted that there are all sorts of creative ways to use the smaller ships on the list.

“The first question is always numbers — how many will be attending,” she said. “But you can do things like charter the two SeaDream ships — we have done that for a larger group, and they really enjoyed visiting one another and having races. And on ships where some of the lower category rooms may not be as appealing to an upscale cruiser, you can negotiate charter rates, and you don’t need to use every cabin.”

Landry & Kling’s top choices are:

1. Avalon Siem Reap – Avalon Waterways, 18 rooms
2. National Geographic Orion – Lindblad Expeditions, 53 rooms
3. SeaDream I – SeaDream Yacht Club, 56 rooms
4. Wind Spirit – Windstar Cruises, 73 rooms
5. Seabourn Quest – Seabourn Cruise Line, 225 rooms
6. Europa 2 – Hapag-Lloyd Cruises, 258 rooms
7. Silver Spirit – Silversea Cruises, 270 rooms
8. Azamara Journey – Azamara Club Cruises, 338 rooms
9. Seven Seas Mariner – Regent Seven Seas Cruises, 349 rooms
10. Crystal Serenity – Crystal Cruises, 535 rooms


Making the Sale
Josephine Kling, president of Landry & Kling, points out that there is a different department in most large companies that handles large meetings and incentives; it is often small and very specialized. Agents tend to work with the regular groups department, which has different pricing and different access. Landry & Kling does work with third parties, including agents, on large events on a revenue-sharing basis.

Kling believes retail cruise agents can benefit even more than meeting planners from a new certification program that Cruise Lines International Association (CLIA) has created in partnership with Meeting Professionals International. It will be offered to CLIA agents at IMEX America in Las Vegas on Oct. 13 to 15, and again at Cruise360 next June.

“Agents would be even more likely to capitalize on this than meeting planners, since they already understand the cruise industry,” Kling said.

The future of onboard pools

Norwegian Star Pool and Slides
By Tom Stieghorst

As a kid, it was hard to keep me out of a pool, but now as an adult I’m less and less inclined to go for a swim.

I was thinking about this on a cruise aboard the Viking Star, the new ship from Viking Cruises, which has three pools. The main pool is midship; there is an infinity pool aft and a counter-current pool in the ship’s spa.

I can’t vouch for the third pool, but the other two did not get a lot of use that I could see. Several passengers I talked to agreed, and they had a variety of theories about why.

One was the cool April temperatures, in the 50s for the most part. The Mediterranean will heat up as summer arrives, and that alone might spur more use of the outdoor pools.

Another factor, one older woman confessed, is that she wasn’t too happy with her appearance in a bathing suit. A man said that the pools are overflow dining areas, and the presence of diners inhibited people from swimming.

The main pool on the Viking Star. Photo Credit: Tom Stieghorst
    The main pool on the Viking Star. Photo Credit: Tom Stieghorst

Unmentioned, but undoubtedly a factor, is that Viking does not encourage children as passengers. The 633 guests on my 10-day cruise between Istanbul and Venice were mainly in their 60s and 70s.

I have to think a ship operated by Carnival Cruise Line or Royal Caribbean International in the same timeframe and location would have more pool users based on demographics.

Which leads to the interesting decision by two cruise lines to get rid of swimming pools. Crystal Cruises planked over one of two pools on the Crystal Serenity in favor of a new dining area. And Windstar Cruises recently announced that it will remove the pool on the three ships it is acquiring from Seabourn, also for expanded restaurant space.

No one uses the pool, Windstar CEO Hans Birkholz said bluntly, in announcing the change at Cruise Shipping Miami in March.

It is tempting to think there will always be a pool on cruise ships. Windstar is adding a counter-current pool for exercise even as it eliminates the more traditional pool area.

Viking, which has no pools on its river cruise ships, opted for two outdoor pools on the 930-passenger Viking Star. And on large, activity-jammed ships in the contemporary segment, pools are an integral part of their appeal.

But on smaller ships that cater to mainly to older guests, there’s already been some erosion of the pool’s primacy. It leads me to wonder how much further the trend might go.