Carnival Corporation and Royal Caribbean brands extend US cruise suspensions

The two largest US cruise combines will not sail again until the new year at the earliest.
The North American brands of Carnival Corporation and those of rival Royal Caribbean Group confirmed an extension of sailings until December 31 – joining Norwegian Cruise Line Holdings, which confirmed an extension of its suspension of cruises across its three brands until the end of 2020.
The latest pause affects Carnival Cruise Line, Cunard North America, Holland America Line, Princess Cruises and Seabourn together with RCG lines Royal Caribbean International, Celebrity Cruises, Azamara and Silversea.
Global ocean cruising has already been shut down since March due to the Covid-19 pandemic with many lines already cancelling cruises well into 2021.
The US last week cleared the way for the cruise ship to resume sailing in American waters from November 1, but have yet to confirm when paying passengers will be allowed on board.
The US Centers for Disease Control and Prevention’s ‘Framework for Conditional Sailing Order’ will see cruise lines operate itineraries with no passengers on board to demonstrate the effectiveness of Covid-19 prevention measures and compliance with CDC measures.
Carnival Corporation chief executive Arnold Donald, confirming the extension of the pause in operations of its North American brands from December 1 until December 31, said: “Our highest responsibility and top priorities are always compliance, protecting the environment, and the health, safety and well-being of our guests, the people in communities we touch, our crew and shoreside employees.
“We continue to work with the U.S. Centers for Disease Control and Prevention, and global government and public health authorities, as well as top medical and scientific experts around the globe, on a comprehensive plan for the eventual restart of cruising in North America.
“With their collective guidance, we have developed and continue to update our enhanced health and safety protocols that are in the best interest of our guests, crew and overall public health.
“Whenever we restart our cruise operations in the US, we certainly look forward to welcoming our guests onboard.”
The date for restarting cruise operations will be communicated by each respective brand and available on their websites, Carnival Corporation said.
“The company and its brands are also notifying crew members, travel professionals and other stakeholders,” the group added.
RCG said: “Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit.
“As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before December 31, 2020, excluding sailings from Singapore.
“Celebrity Cruises has already suspended their full 2020-21 winter programme in Australia and Asia.
“Additionally, Azamara has suspended their 2020-21 winter sailings throughout Australia and New Zealand, South Africa and South America.
“We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.”
Welcoming the CDC’s pathway for return to service announced on Friday, RCG said: “While we are eager to welcome our guests back on board, we have a lot to do between now and then, and we’re committed to taking the time to do things right.
“This includes training our crew in new health and safety protocols and conducting a number of trial sailings to stress-test those protocols in real-world conditions.”

P&O Cruises says agents ‘vital’ as staff claim trade teams under threat

Carnival UK | Frylow

The boss of P&O Cruises has insisted agents’ support will be “vital” to developing the brand’s restart plans, despite claims the field sales team has been cut as part of a restructure at parent Carnival UK.

Paul Ludlow, president of P&O Cruises, said its commitment to the trade “remains as strong as ever” as a consultation that could see up to 450 jobs lost continues.

His comments came in response to claims from members of staff at Carnival UK that regional agent-facing sales teams at P&O and sister brands Cunard and Princess Cruises were set to be removed.

One staff member under consultation, who asked to remain anonymous, said the move was “completely the wrong decision”, claiming 60% of P&O Cruises’ UK bookings come from travel agents.

Agents also told Travel Weekly of redundancies in the trade sales teams, as well as senior staff going on long-term sabbaticals.

Carnival UK said no decisions would be made or communicated until the consultation finishes at the end of June.

However, a letter sent to staff confirmed it would not be making use of the government’s extended furlough scheme, which it said would “delay the inevitable need we have to right-size our business in order to sustain and protect it for the future”.

The letter also confirms sabbaticals were being discussed for some roles that were needed in the company’s long-term structure but not in the short term.

P&O Cruises has cancelled all sailings up to October, Cunard until November and Princess Cruises has cancelled all summer sailings as the industry battles the effects of the Covid-19 pandemic.

In a statement, Ludlow said: “The Covid-19 pandemic has not only affected the holidays of our guests but it has also impacted every part of our business; our future deployment; the guest experience; our supply chain and our people on ship and on shore. During our pause in operations we have tried to create as much certainty and stability as possible for our colleagues in the office as well as those on board.

“Unfortunately though, and similar to many businesses, as Covid-19 has continued to impact our way of life it is necessary to make changes to our organisation to build a stable platform for the time we phase our ships back into service and for future growth.

“We appreciate it is a very difficult and unsettling time for everyone but we are following a clear and fair consultation process and considering the suggestions put forward by each individual.

“I am so proud to see so many examples of absolute professionalism throughout this period with everyone supporting each other. The process is still continuing and no decisions will be made or communicated until we reach the conclusion at the end of the month.

“Our commitment to the travel trade remains as strong as ever and support from agents will be vital as we develop our re-start plans.”

Carnival Corporation to Operate Santa Cruz de Tenerife Cruise Terminal in Canary Islands

Tenerife

Carnival Corporation today announced an agreement with the Port Authority of Santa Cruz de Tenerife following a Board of Directors meeting presided by Pedro Suárez López de Vergara to be the first concession-holder to operate the Canary Islands’ and Mid Atlantic’s newest cruise terminal.

The terminal can accommodate “green” ships powered by liquefied natural gas (LNG) and will welcome AIDAnova, from the corporation’s Germany-based AIDA Cruises brand, on its maiden voyage in December, Carnival said.

Welcoming 617,987 cruise passengers in 2017, Santa Cruz de Tenerife is one of the busiest cruise ports in the Canary Islands, the seven-island Spanish archipelago off the coast of Africa and Spain.

Carnival Corporation also manages two other cruise terminals in Spain – the Helix and Palacruceros facilities in Barcelona.

Seven brands from Carnival Corporation – AIDA Cruises, Costa Cruises, Cunard, Holland America Line, Princess Cruises, Seabourn and P&O Cruises UK – make port calls to Tenerife during the course of the year. Carnival Corporation expects to bring more than 300,000 passenger visits to the port in 2018 – half of all cruise passenger visits – with 130 calls by 31 different ships from the company’s cruise line brands.

“Carnival Corporation has long been a valued partner with the Port of Santa Cruz de Tenerife and the Canary Islands, and we are confident that they will be a wonderful steward of our recently built cruise port,” said Pedro Suárez López de Vergara, president of the Port Authority of Santa Cruz de Tenerife. “Thanks in large part to Carnival Corporationships, the cruise market generated an economic impact to the Port of Santa Cruz de Tenerife and the city of Santa Cruz of €24 million ($27.1 million) in the 2018 cruise season, an increase of €6m from the 2017 cruise season, and we look forward to continuing to share our beautiful island with visiting cruise passengers coming through this cruise terminal.”

The Port Authority of Santa Cruz de Tenerife celebrates this long-term agreement with the aim of extending the benefits to its other ports – Santa Cruz de La Palma, San Sebastián de La Gomera, La Estaca in El Hierro and Los Cristianos in Tenerife.

“This concession and our ongoing investment is part of Carnival Corporation’s long-term strategy to continue to develop the cruise industry in the Canary Islands,” said Giora Israel, senior vice president of global port and destination development for Carnival Corporation. “Our passion is to always provide the best possible experiences for our guests, and Tenerife is an extremely popular destination that offers something for everyone – including a storied history, beautiful beaches, exotic gardens, unique crafts and memorable cuisine. We look forward to ensuring that our cruise guests coming through the Port of Santa Cruz de Tenerife have a great experience, and we also look forward to expanding relationships with our friends in Tenerife.”

Santa Cruz Terminal joins eight global ports and terminals already operated by Carnival Corporation and its cruise line brands, including:

Barcelona (Helix & Palacruceros terminals) in Spain
Savona in Italy
Amber Cove in the Dominican Republic
Puerta Maya in Cozumel, Mexico
Grand Turk Cruise Center in the Turks and Caicos Islands
Mahogany Bay in Roatan, Honduras
Long Beach in California