Disney cruise ships first to offer WiFi by megabyte

By Tom Stieghorst

Sample rates for Connect@Sea

Pay-As-You-Go
25 cents per MB

Small package 
$19 for 100 MB (19 cents per MB)

Medium package
$39 for 300 MB (13 cents per MB)

Large package
$89 for 1,000 MB (9 cents per MB)

MIAMI — As the cruise industry rushes to expand the availability of WiFi for passengers, Disney Cruise Line has broken from the pack on the model it uses to charge for Internet usage on its ships, offering a system based on how many megabytes are used rather than on how much time is spent online.

The result is a system that costs less for services that don’t use much data, such as email, and more for bandwidth-hungry uses, such as streaming video.

The pay-by-the-minute model is the current standard at sea.

In practical terms, guests who only want to send or retrieve a few emails will pay very little, while those who want to use the Internet as an onboard entertainment system to stream movies or YouTube videos, for example, will pay more.

Disney is the first line to implement the Connect@Sea system developed by MTN Communications. Beyond enabling the cruise line to better match a user’s needs to the price charged, MTN said the data allotment system makes more efficient use of bandwidth. As a result, speeds for all users should increase.

“We think it’s going to be the wave of the future,” said Brent Horwitz, MTN’s senior vice president of cruise and ferry services.

Cruise lines have been pushing suppliers of Internet connectivity to come up with faster and more creative ways to provide access as demand soars and guests’ expectations of seamless, ubiquitous connections grow.

Disney passengers using WiFiLines are especially eager to foster social media use by guests, because postings by passengers on Facebook, Instagram and Twitter serve as user-generated marketing messages that are cost-efficient and perceived by the general public as highly credible.

But ships are limited by their dependence on expensive satellite telecommunications when they are out of range of land-based transmission infrastructures.

Disney began rolling out the service in early February on the Disney Magic and finished this month with the Disney Fantasy.

“The data-based pricing is available onboard all four ships,” said Disney Cruise Line spokeswoman Lauren Falcone.

Charges start at 25 cents per megabyte in a pay-as-you-go option that Disney describes as “perfect for guests who are not sure how often they will be online.”

WiFi packages, however, offer passengers savings for buying their megabytes in bulk.

Disney said a medium package of 300 MB would be good for users who want to share vacation photos right away. It costs $39, or about 13 cents per MB, while the heavy-use package of 1 gigabyte costs $89, or 9 cents per MB.

Since many users don’t know how many megabytes their various applications take up, there is a browser-based graphic gauge that provides a readout of how much data has been transmitted on the account.

Previously, Disney had charged 75 cents a minute for pay-as-you-go service, a charge that is typical among cruise lines.

With time-based WiFi services, bulk packages on cruises of seven nights or less range from $27.50 for 50 minutes to $74 for 250 minutes. Packages with more minutes are available on cruises longer than seven nights.

MTN’s Horwitz said that with a data-allotment system, the speed of service will be “multiple-times higher” because it is a more efficient way to use the transmission system. In addition, MTN and other providers are perfecting just-in-time increases in bandwidth capacity that can be used to improve flexibility.

Another advantage of using data metering is that guests can remain logged on to their email for long periods, since there are no per-minute charges. Users of the pay-as-you-go plan can set a predefined spending limit so they don’t inadvertently exceed their budget, according to Disney.

Horwitz said that by stimulating use while making pricing more flexible, MTN hopes data allotment will make Internet access both more profitable for the cruise line and more user-friendly for the guest.

With faster speeds, “the cruise passenger will have something more commensurate with the rest of the cruise vacation,” he said.

Royal Caribbean certified by autism group

By Tom Stieghorst

Royal Caribbean International said it is the first cruise line to win fleetwide certification from Autism On the Seas, a group that helps families with autistic members with their vacations.

The certification requires that a cruise line make certain accommodations for autistic passengers, including special staff training.

The guidelines also include providing sensory related toys, autism-friendly modification to youth activities, autism-friendly movies, priority boarding, dietary offerings (including gluten-free and dairy-free), and several modifications to services for groups of guests with disabilities.

Lisa Lutoff-Perlo, Royal Caribbean’s executive vice president of operations, said the cruise line has been working with Autism on the Seas for more than seven years.

The organization is taking a staff cruise on Serenade of the Seas on March 8.

On its website, Autism on the Seas said it also works with Carnival Cruise Lines, Celebrity Cruises and Disney Cruise Line.

Cruising’s advantage over theme park magic

By Tom Stieghorst
I had the chance last week to spend some time at a Central Florida theme park, one of the cruise industry’s competitors for the vacation dollar.

Universal Studios Orlando offers a formidable array of attractions, including an evening entertainment complex, three luxury hotels with a budget-priced resort in the wings and a pair of theme parks chock full of roller coasters, rides and faithful backlot reproductions of New York, San Francisco and even Homer Simpson’s hometown, Springfield.

The latest project at Universal is a re-creation of London for an attraction devoted to literary wizard Harry Potter. Sometime this summer The Wizarding World of Harry Potter — Diagon Alley will open, bringing the Wyndham Theater and other landmarks of the city to more than 6 million Universal Studios visitors annually.

Cruise lines have one crucial edge in the competition. While theme parks must re-create the world in Central Florida, cruise ships can actually bring guests to all of the fascinating destinations that can only be represented at land-based parks.*TomStieghorst

It seems almost too obvious to mention, but “destination” sometimes gets lost in the cruise industry’s sales initiatives.

One of Wizarding World’s marvels will be a train, the Hogwarts Express, running between the new attraction in Universal Studios and the original Harry Potter theme area in the adjacent Islands of Adventure park.

Although Universal is withholding details, executives hint that the train will have video screens instead of windows to project images of London and the British countryside on the journey from Diagon Alley to the imaginary Hogsmeade village in Scotland. It will be exciting to see, and I’ll look forward to it as much as the next theme park fan. But on a cruise excursion one could see the real thing in all of its glory. That has to trump seeing the facsimile in Orlando, no matter how clever the reproduction.

The same applies to the themed re-creations of France, China and Morocco in Walt Disney World’s Epcot or the Bavarian beer hall at Busch Gardens in Tampa. How much better to drink some locally brewed beer in Hamburg, or see the quays of Shanghai from the deck of a cruise ship.

Orlando has its advantages, too. Plenty of people who struggle to afford going abroad can see a version of distant lands there. But cruises can take guests to the real thing, and that’s a selling point agents ought to play up.