Tag Archives: Norwegian Viva

Norwegian Shifts Viva to PortMiami, Cancels Puerto Rico Season

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Norwegian Shifts Viva to PortMiami, Cancels Puerto Rico Season

Norwegian Cruise Line will redeploy the Norwegian Viva to PortMiami for the 2027-28 winter season, cancelling the Prima-class ship’s previously planned Southern Caribbean cruises from Puerto Rico.

In a notice sent to guests, Norwegian advised that all itineraries the Norwegian Viva was set to operate from San Juan between late 2027 and early 2028 have been cancelled. The 2023-built vessel will instead offer getaway cruises to the Bahamas, joining the remainder of the company’s PortMiami-based fleet.

“We are committed to providing exceptional vacation experiences, both aboard our ships and by taking our guests to some of the most coveted destinations in the world,” Norwegian stated.

“Although we try to maintain original itineraries as much as possible, modifications are occasionally made to optimize voyages due to changes in port availability,” the company continued.

Guests affected by the cancellation will receive a full refund within 30 business days, in addition to a ten percent Future Cruise Credit (FCC). Norwegian said the FCC is being offered as a token of appreciation for guests’ patience and can be used for sailings departing through 2027.

For those wishing to explore other options from San Juan, the company said it will offer similar alternatives onboard the Norwegian Prima, which will continue to operate round-trip itineraries through the Southern Caribbean.

“These itineraries include many of the same highly requested destinations, as well as the same convenient and accessible departure point you originally chose,” Norwegian said.

The company also noted that the Prima and the Viva are sister ships and offer the “same high-quality amenities and experiences.”

From PortMiami, the Norwegian Viva will sail getaway cruises to Great Stirrup Cay, Norwegian’s private island in the Bahamas, which is currently undergoing a major enhancement project that includes the construction of a ship pier.

“At NCL’s premier destination, our guests will get to enjoy ‘The Great Life’ in a completely new way,” the company explained.

“These recent improvements include the Great Life Lagoon, a large pool area with two aquatic bars, as well as the Vibe Shore Club, an adults-only area,” Norwegian stated.

The company also highlighted its new Great Tides waterpark, which is scheduled to open on the private island this September. Norwegian said the attraction will feature 19 water slides, in addition to a dynamic river, water features and more.

“Everything was designed to make your shore stay just as memorable as your experience onboard,” the company added.

The Norwegian Viva had originally been scheduled to sail from San Juan every Sunday between November and April, joining the Norwegian Prima for seven-night cruises to destinations such as Aruba and Curaçao.

In addition to the Norwegian Viva, the Norwegian Aura, the Norwegian Luna, the Norwegian Jewel, the Norwegian Gem and the Norwegian Joy are scheduled to sail from PortMiami in 2027-28.

As the newest and largest ships in Norwegian’s fleet, the Aura and the Luna will offer weeklong voyages to the Western and Eastern Caribbean. The Jewel and the Gem will operate a series of theme charter cruises, in addition to longer ten- and 11-night itineraries to the Southern Caribbean and Central America.

Completing the company’s lineup in South Florida, the Joy will offer three- and four-night cruises to the Bahamas.

NCLH CFO Admits Caribbean Expansion Was Premature

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NCLH CFO Admits Caribbean Expansion Was Premature

Norwegian Cruise Line Holdings’ Chief Financial Officer Mark Kempa offered commentary on the company’s Caribbean capacity strategy, acknowledging that a 40 percent capacity increase into the region was pushed forward prematurely.

“In hindsight, it is clear that this shift was executed without the necessary enterprise-wide coordination,” Kempa told investors on the company’s fourth quarter and year-end earnings call.

“The capacity increase was premature.”

At the center of that was Great Stirrup Cay, the company’s private Bahamian island, which is undergoing a significant enhancement program.

The capacity shift happened before the opening of Great Tides water park on the island, which expected to open later this summer.

Kempa said the commercial infrastructure needed to absorb the additional capacity simply wasn’t ready.

Revenue management, sales, marketing, itinerary planning, and on-island monetization strategies were not aligned or integrated under a single cohesive operating plan.

“The individual components were moving forward, but they were not integrated under a single cohesive operating plan designed to absorb the capacity at the right yield,” he said.

Kempa said the headwinds are more pronounced than the company anticipated.

Kempa did express confidence in the long-term Caribbean strategy, pointing to strong early guest satisfaction scores at Great Stirrup Cay following the opening of a new pier, expanded pool facilities, and enhanced amenities.

“The early feedback reinforces our confidence that our investments are improving the guest experience and will drive strong returns,” he said.

Norwegian Removes Bonaire From Two Viva Itineraries

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Norwegian Cruise Line is removing scheduled visits to Kralendijk in Bonaire from two of Norwegian Viva’s upcoming cruises.

According to a statement sent to booked guests, the sailings scheduled to depart on Feb. 16 and Feb. 23, 2025, will no longer visit the port of call.

“We are committed to providing the best vacations at sea and have been working tirelessly to continue elevating the quality of the overall guest experience while positively impacting society and the environment,” Norwegian Cruise Line said.

“As we continue to optimize itineraries for enhanced port and shore excursion availability for the ultimate vacation experience, fuel optimization as a part of our commitment to the environment and sustainability efforts, as well as global maritime regulations, we have adjusted our original itinerary,” the company added in its statement.

Sailing roundtrip from San Juan, Puerto Rico, the itinerary of the affected voyages sail to the Southern and Eastern Caribbean.

“We recognize the importance that destinations play in our guests’ vacation decision-making process and assure you that these modifications were made with an optimal guest experience top-of-mind,” Norwegian continued.

The company added that, while the visit to Bonaire has been dropped, the revised itinerary now includes extended visits to La Romana, Dominican Republic; Oranjestad, Aruba; Willemstad, Curacao; Castries, St. Lucia; and Basseterre, St. Kitts.

According to the statement, shore excursions booked through Norwegian for Kralendijk, Bonaire, will be automatically cancelled.

A full monetary refund of the fare paid will be returned to the form of payment used at the time of reservation.

Norwegian also is said to be adjusting shore excursions in other ports of call to coincide with the new times in port.

Spending the winter in the region, the Norwegian Viva is scheduled to offer a series of week-long cruises to the Southern and Eastern Caribbean between mid-December and mid-April.

Sailing from Puerto Rico, the schedule of the 2023-built ship also features visits to Tortola, St. Maarten, Barbados, St. Thomas and more.