Agents assess pros and cons of Royal Caribbean restructure

Agents assess pros and cons of Royal Caribbean restructure

Agents assess pros and cons of Royal Caribbean restructureAgents are concerned that plans to move the Royal Caribbean International and Azamara Club Cruises trade and client call centre to Guatemala could impact service levels.

The move is part of a proposed restructure of RCL Cruises to create individual businesses for Celebrity Cruises, Royal Caribbean and Azamara.

But agents welcomed the dedicated focus on each of the three brands and the proposed creation of a 50-strong Celebrity Cruises guest and trade services team to be set up in the UK.

Moving the Royal Caribbean and Azamara call centre to Guatemala could result in the loss of 100 jobs. A consultation period has begun.

The new structure is planned to take effect from January 1, 2014. Jo Rzymowska, associate vice-president and general manager, will become managing director for Celebrity Cruises. Separate managing directors will be appointed 
for Royal Caribbean and Azamara.

John Sullivan, head of commercial at Advantage, said: “I am concerned about the call centre being moved. When this has happened with other companies the service has suffered.

“But on the flip-side, splitting the three brands is good. Having separate teams should result in our members having enhanced service and support.”

Peter Ruck, of GoCruise with Peter Ruck, said: “This would appear to benefit those agents booking mainly Celebrity Cruises.

“I don’t know of any consumers who want to deal with foreign call centres.”

Speaking to Travel Weekly, Michael Bayley, Celebrity Cruise’s president and chief executive, said: “As the individual brands develop and grow, they have different strategies. At Celebrity Cruises our focus markets are the UK and Ireland, North America and Australia.

“Royal Caribbean has significant focus in the UK and Ireland, but it has significant global sourcing and therefore a greater need for a multilingual global contact centre operation.”

UBS Sees Conservative Growth in Cruise Capacity

UBS Sees Conservative Growth in Cruise Capacity

Findings are based on scheduled delivery of new ships during the upcoming yearsBy: Marilyn Green

Cruise
Viking Ocean has newbuilds scheduled for 2015 and 2016, with the potential for additional orders. // © 2013 Viking Cruises

Viking Ocean has newbuilds scheduled for 2015 and 2016, with the potential for additional orders. // © 2013 Viking Cruises

UBS Investment Research periodically publishes an evaluation of cruise capacity and where it is headed. In its current study, UBS said Carnival Corporation may be in discussions with shipbuilders for another Seabourn order, which could be announced before the end of 2013. The new ship is likely planned for 2017, as the analysts think Carnival is finished ordering for 2016, with three orders currently in place. In addition, Royal Caribbean International has an option that expires in December for a fourth Oasis-class order scheduled for mid-2018 delivery — another possible order that could be announced later this year.

UBS expects 3-4 percent compound annual capacity growth in North America for the period of 2012-2016, which is below the 10-year average between 2003 and 2012, which came in at just under 6 percent. Analysts are predicting about three percent average growth in 2013 and 2014, as all ordering for those years is now completed, and further withdrawals of existing ships are likely to be announced later.

Analyst Robin Farley pointed out that Carnival Corporation has reiterated its intention of scheduling delivery of two to three ships per year and has only two ships on order for delivery in each 2014 and 2015. Royal Caribbean had been maintaining capital spending discipline, with one ship on order for delivery in 2014 and one in 2015, and no ships scheduled to be delivered for 2013.

Meanwhile, Norwegian Cruise Line exercised its option for a second Breakaway Plus ship for spring 2017 delivery — the line has the first Breakaway Plus order scheduled for October 2015. The two 4,200-berth vessels will be the largest in Norwegian’s fleet.

Another summer announcement came from Prestige Cruise Holdings, which announced in early July that the company has put in an order for a new 738-passenger all-suite, all-balcony ship for Regent Seven Seas. This will be the largest vessel in the fleet, driving close to 40 percent growth in capacity. Named Seven Seas Explorer, it is scheduled for delivery in summer 2016.

UBS notes that Viking Ocean Cruises has been in discussions for additional orders we may see later this year, related to the December 2012 Memorandum of Agreement with Fincantieri for the construction of two more ocean cruise vessels with an option for another two. Neither the shipyard nor Viking has announced an exact delivery date for the additional newbuild orders at this time, but UBS predicts the timing to be the end of 2016 and the end of 2017. Viking Ocean already has newbuilds scheduled to debut in May 2015 and early 2016.

Royal Caribbean, MSC further restrict smoking

Royal Caribbean, MSC further restrict smoking

By Tom Stieghorst
Two cruise lines have announced new restrictions on smoking.

Royal Caribbean International has done away with smoking on stateroom balconies, leaving Norwegian Cruise Line as the only major holdout.

In addition, Royal Caribbean extended its ban on smoking to almost all indoor areas except the casino, which will have a designated nonsmoking section.

However, on select cruises departing from China, a nonsmoking section in the casino will not be available.

Smoking is allowed in the cigar bars on Freedom- and Voyager-class ships and in The Vault, a nightclub on Voyager of the Seas.

The changes take effect starting Jan. 1.

Separately, MSC Cruises said that starting Nov. 2, when the MSC Divina departs Venice on a repositioning cruise to Miami, it will limit smoking on that ship to the Cigar Lounge and the port side of designated outdoor decks.

Smoking won’t be permitted in the Top Sail or Black & White lounges or in the MSC Yacht Club area.

In addition, the casino will become nonsmoking, although MSC said the casino manager at his discretion may allow some players to smoke in clearly designated areas.

Divina is scheduled to sail year round from Miami.