Study finds continued slowdown in U.S. cruise passenger growth

Study finds continued slowdown in U.S. cruise passenger growth

By Tom Stieghorst
The number of cruise passengers sourced from the U.S. isn’t growing as fast as it once was, leaving U.S. travel agents with a market that may contract if trends continue.

Figures from the 2014 Economic Impact study recently released by CLIA show that growth has declined in each of the past four years.

While the absolute number of U.S. passengers has grown since 2010, from 10.1 million to 10.7 million last year, the relative share sourced from the U.S. has dropped from 68% to 61%.

Growth was a barely positive 0.3% in 2013, following increases of 2.2% in 2012, 3.5% in 2011 and 6.2% in 2010.

Separately, the number of passengers embarking on a cruise at a U.S. port last year fell 1.3%.

What accounts for the slowdown?

Andrew Moody, one of the authors of the study and president of Business Research and Economic Advisors of Exton, Pa., cited several factors that could be diminishing growth in the U.S.

One is that cruise lines have put the brakes on ship construction in recent years, to try to allow prices to rise. That has slowed growth in the supply of cabins available for sale.

At the same time, the industry has been devoting ships both new and old to distant markets and has increased its capacity to sell cruises on those ships in Europe, Asia and elsewhere.

“Marketing is becoming global,” Moody said. “As more and more capacity comes on, they’re going to move it to some of these markets. Certainly Australia has been a singular market [that has] benefited from all that.”

The Carnival Spirit and Royal Caribbean International’s Rhapsody of the Seas are among the ships operated by North American lines that have been shifted full time to Australia in recent years, helping to make it the fastest-growing cruise market.

In contrast to the Australian economy, which never really lost its footing, the U.S. economy has been in recovery mode since 2008, Moody said, another factor slowing growth.

And while the U.S. economy is on the rebound this year, growth in the cruise sector has been uneven. That shows up in the count of passengers embarking from a U.S. port, which fell in 2013 to less than 10 million, vs. nearly 10.1 million in 2012.

The number of passengers sourced from the U.S. includes residents who went abroad to catch their cruise, be it to Barcelona or Vancouver. The number embarking from U.S. ports could include foreign customers who fly to the U.S. to board a cruise but is mostly Americans.

That 1.3% decline Moody attributed mainly to a slump in the Western states.

“Some of that decline has to do with the Mexico/West market,” Moody said. “It still remains very weak, and that has an effect on the California ports.”

On the East Coast, Florida ports are holding their own, and New York has seen an increase in embarkations, Moody said. “The California declines offset a lot of the growth elsewhere in the country,” he said.

In a separate study of the impact of the cruise industry on the global economy, Business Research and Economic Advisors said the top 10 sources of cruise passengers worldwide, in descending order, were the U.S., U.K., Germany, Italy, Australia, Canada, Brazil, China, France and Spain.

Beyond the slowdown in U.S. passenger growth, the impact study estimated that for the first time, direct spending by North American cruise lines, passengers and crew in the U.S. topped $20 billion.

The global study pegged direct spending by cruise lines, passengers and crew worldwide at $52.3 billion last year.

Princess Cruises documentary puts off travellers

Princess Cruises has defended its decision to allow cameras on board one of its liners after travel agents claimed tourists have been put off by its documentary The Cruise Ship.

 

Paul Ludlow, Princess Cruises’ managing director in the UK and Europe, stated that the company is currently 50 per cent ahead of its sales target and he claimed the series “really picked up momentum” over the course of its run, reports Travel Mole.

 

He said: “Our weekend web traffic has doubled and enquiries have spiked, particularly from those new to brand. We hope this effect is being felt across the industry and we’ve received a number of comments from agents that the series led to a sharp increase in new-to-cruise customers.

“Of course we welcome comments from both travel agents and guests, and are in the process of reviewing all the feedback we have received. This will help us determine the success of the show and potential for a second series.”

 

But travel counsellor Helen Wheatley claims tourists have been put off booking a cruise as a result of the four-part documentary, with one would-be cruiser describing it as their “worst nightmare” after seeing the show.

 

She said: “Why do cruise lines such as Princess allow cameras on board, when they should know that editing will paint them in a light to entertain viewers, not always to their advantage?”

 

Personal travel advisor Jane Haughey added that she believes it was a “daft move” on the part of Princess Cruises, due to the fact the liner depicted in the programme came across as a “party ship”, which may be off-putting for some people considering booking a cruise trip.

 

She noted: “I did have to persuade a client that it very much depends on where the ship is located and a cruise that is going to the Caribbean will have a large amount of US passengers on it.”

 

In order to make the ITV series, cameras were on board Royal Princess for a five-week period last year, with the voiceover provided by comedian, actor huge cruise fan John Thomson.

Norwegian’s new amenities package draws agent interest

By Tom Stieghorst

Andy Stuart, Norwegian Cruise Line’s executive vice president of global sales, said some 3,000 agents joined a webinar about its new all-in-one amenities package, about a third more than the typical audience for a Norwegian webinar.

Called the All-Inclusive, the new product is a package of packages, bundling Norwegian’s Ultimate Dining and Ultimate Beverage packages with Internet minutes, plus a bevy of other items not included in the cruise fare.

“We got a ton of positive feedback,” Stuart said.

The All-Inclusive package is offered on cruises of three to 14 days in 2015. For a seven-day cruise, it is priced at $899 per person, with higher or lower prices for shorter or longer cruise lengths.

Norwegian will pay commission on the package at the same rate as the cruise fare, with the exception of the gratuities that are included in the package.

“There’s absolutely no way to make a big promotion and offer a package that for a seven-night cruise is $899 and ask the travel agents to support it without paying commission,” said Stuart.

Norwegian ran numerous examples to test the idea that selling the package could double an agent’s commission and feels that is a valid claim, he added.

Vicky Garcia, COO of Cruise Planners in Coral Springs, Fla., called the package an “extraordinary” value and said it would help agents get customers focused on 2015.

“Also, this all-inclusive offer is combinable with other sales or promotions that are currently in the market,” Garcia said.

Norwegian said the package represents more than $2,400 of value per stateroom. Although the exact value will vary according to an individual’s choices, Travel Weekly found a seven-night guest paying a la carte could spend about $1,350 for what’s in the package (see breakdown, above left).

Inclusive packages are also valued because they create certainty about costs.

“A lot of people like to be done with it before the cruise starts,” Stuart said. “They like to have that element done, and they get on their vacation, and they’re not thinking about … should I do this or should I not do that because there’s a cost attached to it.”

Beyond the dining, beverage and Internet packages, the All-Inclusive package includes a $200-per-person credit toward shore excursions, prepaid gratuities, 20 photos of any size, three bingo cards, a bottle of wine, chocolate-covered strawberries and six large bottles of water.
Teppanyaki
For cruises from three to five days, the shore excursion credit is $100 per person; and for sailings from nine to 14 days, the package includes 12 bottles of water.

“We felt very comfortable presenting this as an all-inclusive package,” Stuart said, adding that it will help Norwegian compete with all-inclusive resorts as well as with other cruise lines.

On select cruises, buying the All-Inclusive package also qualifies a guest for a 10% discount on the cruise fare.

At least initially, All-Inclusive will be available only from Aug. 4 through 29 on all 2015 cruises except those on the Pride of America. Stuart said there will be discussion later of how long to continue the package.

“It’s the first time the industry has ever done this, so we want to get a sense of whether it resonates with travel agents,” he said.

Stuart said Norwegian has seen a growing interest in inclusivity among its guests, and did research about what elements to include in the package. It found the most valued benefit was prepaid service charges, followed by the Ultimate Dining package and then the Ultimate Beverage package.

One unexpected result of the research was that first-time cruisers expressed as much or more interest as past cruisers in buying the package.

“That took us by surprise, I must say,” Stuart said. “But it encouraged us, because it really showed there was a broad audience for this promotion.”