2021 cruise bookings a bright spot for travel sellers, lines

Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.
Lindblad Expeditions’ National Geographic Endurance. “There’s not a mass exodus by any stretch of the imagination,” said CEO Sven Lindblad.

The strength of 2021 cruise bookings have been widely discussed by both Wall Street and the consumer media as a barometer of the industry’s ability to bounce back.

Several industry executives and large travel sellers have suggested that those future bookings are evidence of a level of strength and resiliency.

The media’s coverage of ships with Covid-19 outbreaks has left cruising arguably the hardest hit of any travel product. It was the first industry to shut down completely, and its resumption will depend on the easing of regulatory and port restrictions. Strength or weakness in future cruise bookings might be the best way to gauge how deep a hit cruise has taken and how quickly it can recover.

Even if a large percentage of 2021 cruise bookings are future cruise credit (FCC) redemptions, the fact that they are being chosen over a refund indicates “resilience in a desire to book a cruise,” said UBS analyst Robin Farley.

Citing data from what she called one of the largest cruise sellers, Farley said in a note to investors this month that “booking volume in the last 30 days for 2021 is actually up 9% versus the same time last year.”

Farley’s source reported that 76% of those who cancelled their cruises this year are taking the option for an FCC.

Some of the largest cruise sellers, including Cruise Planners and Cruise.com, also reported positive 2021 booking trends.

Cruise Planners CEO Michelle Fee said the company is “experiencing a strong 2021,” with many FCC bookings but also clients who are pushing summer and fall bookings ahead and brand new bookings.

“A large volume is not necessarily FCCs,” she said.

Anthony Hamawy, President of Cruise.com, said the company is seeing what he describes as a continuation of strength in 2021 bookings that started at the beginning of this year and has been boosted by clients using FCCs mostly in 2021.

Several cruise line executives said they are also seeing some 2021 strength.

“I can assure you we are also getting new bookings from customers who are not necessarily using an FCC,” said Carnival Cruise Line’s senior vice president of global sales and trade marketing Adolfo Perez.

Carnival CEO Arnold Donald tops list of global minority business ...

Carnival Corp. CEO Arnold Donald said during an interview on CNBC’s “Closing Bell” on April 14 that 2021 bookings were “strong.”

“People are booking,” Donald said during a subsequent media call. “They’re booking for ’21, in ’20 — people are booking this summer still. So there is demand.”

Sven Lindblad, CEO of Lindblad Expeditions, said that clients are holding onto their bookings.

“A lot of people who were not able to travel now are simply rebooking for next year,” Lindblad said. “Not all, obviously, and some are saying, ‘We want to rethink it.’ But we certainly aren’t getting a lot of cancellations beyond the summer and into 2021. The new activity is not as robust as it would be normally; we all lost the Wave season, but there’s not a mass exodus by any stretch of the imagination.”

Lindblad said that even bookings on trips in the “relative near term” are holding up.

“We’re getting some cancellations, but it’s amazing how few compared to what it could be,” he said.

Viking said in a statement that as of mid-April, its 2021 bookings are 20% ahead of 2020 bookings at the same point in time: “As a result, we have also opened additional inventory on our 2022 river and ocean itineraries. Our new Mississippi River cruises, which launched less than a month ago are selling well for the inaugural 2022 season, and there are several sailing dates that are already sold out. These bookings are driven largely by the hard work of our travel partners, and it is a testament to the resilience of our industry.”

The stock market hit a factor for cruisers

Mark Conroy, Silversea Cruises’ managing director of the Americas, said it’s been a “mixed bag.”

Members of the line’s loyalty program and past passengers “are taking the FCC”; some who already had 2021 cruises booked are even pushing them into 2022.

Clients who are newer to cruising “have been more nervous, and they’re the ones that have cancelled and want the refund because they don’t know the company very well and they’re not sure they want to travel again,” he said. “That will wear off over time.”

As of now, he said, many remaining 2020 cruises are well booked.

“The good news is before all this happened, 2020 looked like it was probably going to be the best year in our history,” he said. “We still have our third- and fourth-quarter cruises that are booked well enough that we’d want to operate them if we’re allowed to.”

Conroy said that at the luxury level, clients are concerned about their stock portfolios, which might have suffered significantly during the crisis.

Deborah Deming of Frosch Classic Cruise & Travel in Woodland Hills, Calif., said that is a major concern with her upscale clientele.

“If you’re 60 to 75 years old and $40,000 in the game with [a luxury line] and someone says you can have your money back, and you just saw your portfolio go down by $200,000, you want that money,” she said.

Another factor, Deming said, is clients’ concern about the cruise lines’ viability and whether it’s wise to leave such large amounts of money with them, something Conroy is also aware of. “That’s why it’s important that people know we’re part of [Royal Caribbean Cruises Ltd.],” he said.

Tom Baker, president of CruiseCenter, said that many clients moving cruises into 2021 are doing so with suppliers that aren’t offering a refund, so it’s a “forced move.”

“The biggest piece that is moving over now is the river cruise market, more than anything else because they are not offering refunds,” he said. “[Clients] don’t have a choice.”

Among clients who do, he said, about half have picked departures for the following year, and some are waiting to see what happens. Indicating some 2021 strength, Baker said he’s had to tell clients to book certain itineraries now.

“If you don’t pick something and you’re late to the game, you might miss out,” he said, citing Viking as one of the companies that seem to be very well booked next year, in part because they are only offering refunds on cruises that are cancelled. For future dates, if the client doesn’t want to go, they have to move the money to the following year.

Baker said that no matter what, he puts his clients first, even it means telling them not to use an FCC.

“I’m not going to talk anyone into taking a trip,” he said. “If they want to cancel and a vendor is willing to give the money back, take the money. There will be tomorrow and there will be beautiful trips to plan once we’re past this. And I will be here to help them.”

Fiscal realities now tempering cruise lines’ China infatuation

The Norwegian Joy, built for the Chinese market, will move to Alaska next spring.

The Norwegian Joy, built for the Chinese market, will move to Alaska next spring.

Wall Street has long questioned whether the international cruise industry’s romance with China is the beginning of a lifelong affair or just one of those things. While it is still too soon to call, that relationship in recent months has shown signs of cooling.

The latest evidence is the decision by Norwegian Cruise Line to pull its year-old Norwegian Joy out of China, where it was sent in 2017 to cruise year-round.

The Joy, which was custom-built for the China market, will move to Alaska in April, then remain on the West Coast through the winter of 2020.

In its place, Norwegian will send the 20-year-old Norwegian Spirit to cruise from Shanghai seasonally starting in summer 2020. That would leave a gap of more than a year when the cruise line will be altogether absent from China.

While the move is welcome news for U.S. travel agents and will put Norwegian’s two newest ships in Alaska next summer, it seems to write off much of the investment that Norwegian made to enter China.

Norwegian president Andy Stuart said the switch is more a reflection of hot demand for Alaska than it is discouragement with China.

“We’re still optimistic about China,” Stuart said. “China’s a good market. We introduced Bliss in Alaska, and we’ve seen a tremendous strength and a lot of excitement around the introduction of a new ship to the Alaska market.”

He added: “We’re seeing such strength in Alaska, good strength in Europe, and the beauty of our industry is that assets are flexible. So it’s really right-sizing the market as we’re seeing demand today.”

Stuart said the recent tension in Sino-U.S. relations, with each side imposing new tariffs on goods imported from the other, had no bearing on the decision to move the Joy out of Asia.

But even before that, cruise lines were not enjoying the smooth sailing they had once hoped for in the world’s most populous country.

The Norwegian Joy arrived in June 2017 in the wake of the installation of a U.S.-provided defensive missile system in South Korea. The system gave Chinese military officials heartburn, and they moved to punish South Korea economically, in part by ending permission for China-sourced cruises to visit Korea.

That left cruise lines cutting the prices on their charter contracts with Chinese travel wholesalers.

Still, officials at Norwegian Cruise Line Holdings (NCLH), parent of Norwegian Cruise Line, remained upbeat. Asked in a February conference call which world markets were the least robust, CEO Frank Del Rio said that all were good enough.

“It’s one of those few times in my tenure, in the 25 years I’ve been in the industry, that I wouldn’t move any of my ships. I like where they are,” Del Rio said.

But he went on to add he wouldn’t necessarily put the second ship in China.

“There are still challenges in China,” Del Rio said. “I don’t think China’s hitting on all cylinders like it can.”

He went on to reel off the names of a half-dozen unserved or underserved markets in North America, among them Los Angeles and Alaska.

The Joy news cheered Wall Street. NCLH shares rose 5.4% on the day of the announcement, with other cruise companies seeing smaller increases. In an investor note, Citigroup analyst Greg Badishkanian said Norwegian’s move “should help right-size capacity in China.”

Analyst Robin Farley of UBS Group said in May that yields for the Joy in China this year were likely to be 25% below the other Breakaway-class ships, such as the Norwegian Escape. She said it would boost Norwegian’s earnings to move the ship to North America.

The news was also greeted warmly by travel agents.

“It’s really exciting to have new hardware and new experiences for our customers in Alaska,” said Ashley Hunter, vice president of business development at Avoya Travel, which has its operations office near San Diego.

Agents on the West Coast have been starving for up-to-date inventory, and having the Joy for a year, sailing Mexican Riviera cruises from Los Angeles in the winter of 2019-20, will expose more people in Western states to the brand.

Many cruise lines cut back their already small presence on the West Coast after the 2009 swine flu outbreak and unrest in Mexico, Hunter recalled, but she said the trend is starting to reverse.

“I think we’re starting to see a movement back over to the West Coast,” Hunter said, citing new Carnival Cruise Line capacity in Long Beach and San Diego in addition to the Norwegian Joy announcement.

Conversely, the urge to add capacity in China is ebbing.

In 2015, Princess Cruises said it would devote the new Majestic Princess to year-round cruising in China and customize it to Chinese tastes, even giving it a Chinese-language name. But in September, the 3,560-passenger ship will begin an eight-month deployment in Australia.

The brands with a remaining multi-ship commitment to China are Royal Caribbean International and Carnival Corp.’s Costa Cruises.

Stuart said Norwegian’s size relative to the two other big cruise companies gives it more flexibility.

“We’re not the largest brand,” he said, “and the size of our fleet allows us to be a little more nimble in making sure you capitalize on opportunities where you have overperforming markets.”

Norwegian plans to spend $50 million on the Joy before it arrives in Seattle to make it a virtual twin to Bliss, Stuart said. But it plans to keep the hull art by Chinese artist Tan Ping of a large red phoenix, a symbol of beauty and good luck in Chinese culture.

Stuart said that while it might strike a note of discord with some in Alaska, others will view it differently.

“It feels like a beautiful piece of art on the side of the ship,” he said.

“I’m not sure if everybody started from scratch and said, ‘Look at the art on Norwegian Joy. What country does it represent?’ I don’t know that everyone would immediately say China,” Stuart said.

Royal Outlook Improves

Post-Wave bookings on a tear, says Royal Caribbean chairman

By Tom Stieghorst
Allure of the SeasRoyal Caribbean Cruises Ltd. reported an unusual surge in bookings in from mid-February to mid-April, a stretch when the booking pace typically decelerates.

Company chairman Richard Fain said that while the Wave season had been merely “typical,” which was slightly concerning, bookings in the past eight weeks were up more than 20%, driven by promotions.

“The volumes have just been unprecedented,” for a period in which the booking pace usually slackens, Fain said in a conference call with Wall Street analysts on Thursday.

He said promotions such as Royal Caribbean International’s Kids Sail Free and Celebrity Cruises’ 123Go had allowed RCCL to make up most of the booking deficit it had going into the last week of February.

Although occupancy levels are surging, pricing remains lower than a year ago. Fain also said “quality demand” in regions outside the Caribbean is contributing to the surge.

RCCL profit falls 65%, but outlook improves

By Tom Stieghorst
Royal Caribbean Cruises Ltd. raised its 2014 earnings guidance by a nickel a share despite reporting lower earnings for the first quarter.

Net income was $26.5 million, or 12 cents a share, in the quarter ended March 31, down from $76.2 million, or 35 cents per share, in 2013.

But Royal Caribbean said booking volume for the past three months have risen 16% year-over-year, with bookings for the past 8 weeks up by more than 20%, stronger than typical post-Wave periods.

The company raised its profit forecast by 5 cents a share, or about $11 million, to between $719.2 million and $763.5 million.

“Despite pressures in the Caribbean, the diversity provided by our global footprint is proving its value,” CFO Jason Liberty said.

In 2013, Royal Caribbean earned $473.7 million.