Get away from it all? Cruise passengers want MORE…….

Get away from it all? Cruise passengers want MORE intrusion from the outside world with free wifi the innovation they’d most like to see on ships (…it can cost £20 an hour)

  • Poll of 1,000 passengers found demand for internet access was top
  • But logging on can prove costly…and the signal can struggle at sea
  • Experts say younger travellers like to share holidays on social media 

With their on-board entertainment and air of relaxed seclusion, cruise liners seem the ideal place to get away from it all.

But it appears that what holidaymakers really want is more intrusion from the outside world.

Almost nine in ten passengers said free wifi and email access is the innovation they would most like to see on cruise ships, a poll found.

Get connected: nine in ten passengers said free wifi and email access is the innovation they would most like to see on cruise ships

Get connected: nine in ten passengers said free wifi and email access is the innovation they would most like to see on cruise ships

With many now including smartphones and tablets in their luggage, travellers increasingly expect to be able to browse the internet even when far from land. And while many liners try to accommodate their demands with wifi hotspots, logging on can prove costly at up to £20 an hour.

There are also problems with repeated signal interruptions and slow service. ‘This is a particularly prevalent issue for younger families,’ said Sukie Rapal of Cruise.co.uk, which carried out the poll of 1,000 passengers.

‘Teenagers use their devices to stay in touch with friends on social media, access mobile applications and play games – meaning cruisers are susceptible to receiving a very unexpected cost at the end of their trip.’

The demand for better internet access is partly down to the falling average age of passengers, which the survey found has dropped from 60 to 55 years in the last decade.

‘With a 195 per cent rise in the number of searches for cruises on mobile devices this Christmas, it’s apparent that cruisers have become more tech savvy,’ she added.

‘Cruisers need to do their research to find the most reasonable rates for wifi use, because if they fail to do so, it could end up costing them more than the holiday itself.’

Get away from it all? No thanks: Many travellers increasingly expect to be able to browse the internet even when far from land

Get away from it all? No thanks: Many travellers increasingly expect to be able to browse the internet even when far from land

The poll also showed that world class entertainment came high up on cruisers’ wishlists, while around a fifth said their biggest demand was flat screen televisions in their cabins.

The least desired innovation was robot barmen, which have already been installed on a Royal Caribbean ship. Just one per cent said they were interested in seeing these on board.

The most popular ocean destination for this year is the Far East, while Europe’s Danube is the preferred river trip.

Plans to revamp a cruise ship terminal in Southampton have been unveiled.

Plans to revamp a cruise ship terminal in Southampton have been unveiled.

In a bid to ensure Southampton remains the UK cruise port of choice, Associated British Ports (ABP) has announced its £6 million investment into renovating the Mayflower cruise terminal.

The work follows ABP signing an agreement with Carnival Cruise Lines – the operator of P&O Cruises and Cunard.

It will include a complete redesign of the check-in, departure, security and passenger lounges, as well as the drop-off and pick-up areas.

Not only this, but the internal space of the terminal will also be revamped by undergoing an expansion. This will involve the removal of 100 tonnes of blockwork walls and floors, and the installation of 500 tonnes of steelwork frames to create a reception area of 35,000 sq ft.

Furthermore, a 46-person capacity lift, ten new toilet facilities and heating ventilation will benefit the thousands of passengers who enter the terminal each hour.

The renovation will be carried out by more than 200 staff, who will have a time period of 22 weeks to complete the project between the last ship departing from the terminal and the first vessel returning.

Steven Young, director of port services and government affairs at Carnival Cruise Lines, said: “Cruising out of Southampton forms the core part of our offering to the UK cruise market which in terms of volume is second only to the US.

“This particularly appeals to those who prefer not to fly and who appreciate the ability of being able to drive to the terminal door, hand their keys to a valet parker and then have their luggage delivered to them, for a stress-free travel experience.”

The turnaround of each cruise ship is estimated to deliver around £2 million to the economy.

Nick Ridehalgh, director of ABP Southampton, believes that the new improvements will not only serve frequent and new cruise passengers, but will also benefit groups and businesses across the city, including taxis, hotels and restaurants.

The renovation is due for completion by April next year, in time for the start of the summer cruise season.

Study finds continued slowdown in U.S. cruise passenger growth

Study finds continued slowdown in U.S. cruise passenger growth

By Tom Stieghorst
The number of cruise passengers sourced from the U.S. isn’t growing as fast as it once was, leaving U.S. travel agents with a market that may contract if trends continue.

Figures from the 2014 Economic Impact study recently released by CLIA show that growth has declined in each of the past four years.

While the absolute number of U.S. passengers has grown since 2010, from 10.1 million to 10.7 million last year, the relative share sourced from the U.S. has dropped from 68% to 61%.

Growth was a barely positive 0.3% in 2013, following increases of 2.2% in 2012, 3.5% in 2011 and 6.2% in 2010.

Separately, the number of passengers embarking on a cruise at a U.S. port last year fell 1.3%.

What accounts for the slowdown?

Andrew Moody, one of the authors of the study and president of Business Research and Economic Advisors of Exton, Pa., cited several factors that could be diminishing growth in the U.S.

One is that cruise lines have put the brakes on ship construction in recent years, to try to allow prices to rise. That has slowed growth in the supply of cabins available for sale.

At the same time, the industry has been devoting ships both new and old to distant markets and has increased its capacity to sell cruises on those ships in Europe, Asia and elsewhere.

“Marketing is becoming global,” Moody said. “As more and more capacity comes on, they’re going to move it to some of these markets. Certainly Australia has been a singular market [that has] benefited from all that.”

The Carnival Spirit and Royal Caribbean International’s Rhapsody of the Seas are among the ships operated by North American lines that have been shifted full time to Australia in recent years, helping to make it the fastest-growing cruise market.

In contrast to the Australian economy, which never really lost its footing, the U.S. economy has been in recovery mode since 2008, Moody said, another factor slowing growth.

And while the U.S. economy is on the rebound this year, growth in the cruise sector has been uneven. That shows up in the count of passengers embarking from a U.S. port, which fell in 2013 to less than 10 million, vs. nearly 10.1 million in 2012.

The number of passengers sourced from the U.S. includes residents who went abroad to catch their cruise, be it to Barcelona or Vancouver. The number embarking from U.S. ports could include foreign customers who fly to the U.S. to board a cruise but is mostly Americans.

That 1.3% decline Moody attributed mainly to a slump in the Western states.

“Some of that decline has to do with the Mexico/West market,” Moody said. “It still remains very weak, and that has an effect on the California ports.”

On the East Coast, Florida ports are holding their own, and New York has seen an increase in embarkations, Moody said. “The California declines offset a lot of the growth elsewhere in the country,” he said.

In a separate study of the impact of the cruise industry on the global economy, Business Research and Economic Advisors said the top 10 sources of cruise passengers worldwide, in descending order, were the U.S., U.K., Germany, Italy, Australia, Canada, Brazil, China, France and Spain.

Beyond the slowdown in U.S. passenger growth, the impact study estimated that for the first time, direct spending by North American cruise lines, passengers and crew in the U.S. topped $20 billion.

The global study pegged direct spending by cruise lines, passengers and crew worldwide at $52.3 billion last year.