Tag Archives: FCC

Royal Caribbean Cancels Cruise Onboard Icon of the Seas

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Royal Caribbean International is cancelling the upcoming cruise of the Icon of the Seas to carry out unscheduled repairs onboard the 2023-built vessel.

“We are currently conducting unplanned maintenance onboard the Icon of the Seas. While our crew is working hard to address this as quickly as possible, there is still some work that needs to be done over a few days while the ship is docked,” the company said in a statement sent to booked guests.

Departing from PortMiami on Sep. 28, 2024, the cruise was set to sail to destinations in the Western Caribbean, including Cozumel, Costa Maya and Roatán, as well as Royal Caribbean’s private destination in the Bahamas, Perfect Day at CocoCay.

“We understand the disappointment this news may bring and we’re truly sorry for the impact on your vacation plans,” the company added.

According to its statement, Royal Caribbean is issuing a 100 per cent refund for affected guests, which includes taxes and fees, as well as pre-paid packages, gratuities, amenities and shore excursions.

Passengers who paid for the cruise with Future Cruise Credits (FCCs) will receive a new credit certificate, as well as a refund of any new funds paid beyond previously certified amounts.

“Additionally, we want you to come back and sail with us, so we’re providing you with an FCC in the value of 100 per cent of your cruise fare paid to be used towards another sailing,” the company added.

Flights booked directly through Royal Caribbean will be automatically refunded, the company added, while passengers who made independent travel plans will also be entitled to reimbursements.

The company said it will cover any travel change fees up to $200 per guest for domestic travel and $400 per guest for international travel.

Royal Caribbean is also updating the current itinerary of the Icon of the Seas, which sailed from Miami to the Eastern Caribbean on Sep. 21, 2024.

“The ship is currently undergoing maintenance and will sail at a reduced speed. Unplanned maintenance happens, and our teams are hard at work to quickly address it,” the company told passengers onboard.

“As a result, we’ll have to skip our visit to Charlotte Amalie, St. Thomas, and enjoy a sea day instead,” Royal Caribbean added.

As compensation, passengers will receive an onboard credit equivalent to one day of the paid cruise fare, the statement said.

The ship’s itinerary also included visits to St. Maarten and Perfect Day at CocoCay, which are set to take place as scheduled, Royal Caribbean added.

Princess Cancels Australia Cruises Through December 19

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Princess Cruises announced that it is cancelling cruises in and out of Australia through December 19, 2021, citing continued uncertainty regarding the timing for the resumption of cruise holidays in the region.

“For guests booked on a cancelled cruise, Princess will move guests to an equivalent cruise in 2022,” the company said.

“The rebooking process will have the added benefit of protecting the guests’ 2021 fare on their replacement cruise. Alternatively, guests can choose a future cruise credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25 USD) or a full refund to the original form of payment.”

P&O Cruises still planning Iona celebration in Southampton

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P&O Cruises is still planning a celebration for when new ship Iona arrives in Southampton to begin her maiden sailings but said it would “judge the mood of the nation” first.
President Paul Ludlow said the new ship was looking “stunning” and would be “unlike anything ever seen before for the British market”.
He said: “It’s our intention to keep her in Europe when she comes to Southampton and we will absolutely celebrate her arrival into the UK. It will be such a feel-good moment that it would be remiss of us not to. But we will have to judge the mood of the nation.
“It’s difficult to predict the future at the moment, so until things are more certain, we will hold back with details of this event.”
Speaking as he launched the line’s summer 2022 programme, Ludlow said Iona’s sister ship was still on track for delivery in December 2022 and that steel-cutting for this vessel was due to take place in Germany before the end of this year.
He said bookings for the second half of 2021 were at the “upper end of historic levels”, those for spring 2022 had “surpassed the upper end of historic levels” and that summer 2022 pre-registrations were “akin to previous years”.

Ludlow said some bookings for 2022 were by customers whose 2020 cruises had been cancelled and who were redeeming their Future Cruise Credits.
“The majority of people took FCCs over a refund when their cruises were cancelled,” he said. “And of those who took an FCC, 50% have utilised it already. So that leaves 50% who are still waiting to utilise it. There were some who had bookings for 2020 and 2021, so they have been waiting to use the 2020 FCC in 2022.”
Ludlow also said that not all bookings were by loyal guests and that the “new to cruise market hasn’t completely gone away”.
“In the first, three or four months, new to cruise volumes actually exceeded my expectations,” he said. “That’s slowed down a little bit but even so, it’s exceeded my expectations as to how many new-to-cruise people wanted to book.”
Ludlow added: “For people taking their first cruise, the consideration period is lengthy. By the time they had invested all that time, [the pandemic] has not been enough for them to say ‘it’s no longer for me’.”