Seven Seas Voyager renovation completed

The refurbished Voyager Lounge on Seven Seas Voyager.

The Seven Seas Voyager emerged from a 25-day dry dock with updated public spaces and suites, part of a $125 million refurbishment of the Regent Seven Seas Cruises fleet.

Notably, French restaurant Chartreuse, which debuted on the Seven Seas Explorer, was added to Voyager. The Pool Grill received a new infrared barbecue grill so chefs can sear steaks, chops and salmon.

Major redecoration was done in the Compass Rose main dining room, La Veranda buffet and Voyager Lounge. The Penthouse, Concierge and Deluxe suites were overhauled with a more contemporary design.

Other areas touched during the refurbishment of Seven Seas Voyager include the reception area, Coffee Connection, Connoisseur Lounge, card room, boutiques, casino and the Canyon Ranch SpaClub.

The ship came out of drydock on Nov. 9 with five new production shows on a 23-night cruise from Barcelona to Dubai.

Reinventing Norwegian

Perhaps no company has had more revolution in the top management than Norwegian Cruise Line, which has had to structure new roles for executives following the $3.03 billion acquisition of Prestige Cruise Holdings and its two brands, Oceania Cruises and Regent Seven Seas Cruises. 

Closing the deal in November set off a cascade of changes that began with a new corporate structure under a parent company, Norwegian Cruise Line Holdings (NCLH). 

Next, Prestige President Kunal Kamlani resigned, followed two months later by NCLH CEO Kevin Sheehan.

With former Prestige Chairman and CEO Frank Del Rio stepping up to take Sheehan’s place, openings were created for Stuart, 51, and Montague, 41, to step into brand president roles. 

Stuart, a 27-year Norwegian Cruise Line veteran with a long history on the sales side of the company, said in an interview after being promoted that he would continue to be more involved in sales than the average brand president.

“The key part of this role really is driving demand for the brand,” Stuart said. “I’m going to be very, very involved with travel partners.”

For their part, travel agents are thrilled to have Stuart in such a high-profile role because, said Signature’s Sharpe, they credit him with the line’s “Partners First” initiative and its support for the agent distribution channel.

“I keep getting members calling me,” Sharpe said. “They’re so happy for him and for us.”

Only time will tell whether all the change at the top is ultimately good for the cruise industry and travel retailers. But like Sharpe, Wall is optimistic that the positive energy of new blood will outweigh the loss of experience and institutional memory at some lines.

“It’s easy to have tunnel vision and automatically assume the way to go is the way it’s always been,” Wall said.

Coggins, too, said that on balance the changes are positive. 

“If you bring someone in from another industry, they come with fresh ideas,” Coggins said. “They bring the perspective that will help attract the first-time cruiser.”

Viking unveils ocean cruise plans

Viking unveils ocean cruise plans

By Tom Stieghorst
Viking Star renderingBEVERLY HILLS, Calif. — Viking Cruises has taken the wraps off a two-ship ocean cruise subsidiary that will launch in 2015 and complement its extensive river cruise operation.

The first ship in the Viking Ocean Cruises fleet will be called the Viking Star and will launch in May 2015 on itineraries in Scandinavia, the Baltic and the eastern and western Mediterranean. (Click here or on the photos for a slideshow of renderings of what the ship will look like.)

The 928-passenger ship will compete in size and emphasis with lines such as Azamara Club Cruises, Oceania Cruises, Regent Seven Seas Cruises and Crystal Cruises.

Viking Ocean Cruises has a firm order for a second ship to be delivered in 2016 and conditional orders and options for four additional ships. The Viking Star will be built by Italy’s Fincantieri.

Viking Cruises Chairman Torstein Hagen unveiled the details of the new product, itineraries and amenities at a function for travel agents and media here.

Viking Star Explorers Lounge renderingViking will straddle the ocean and river cruise markets, an unusual feat; most firms tend to compete in one style or the other.

“With our new ocean cruises, we are applying the same principles behind our award-winning river cruises to our itinerary and ship design, privileged-access excursions and onboard experiences to make destinations the true focus,” Hagen said.

The fare on the Viking Star will include shore excursions, beer and wine with lunch and dinner, WiFi, self-service laundry and 24-hour room service, along with port charges and government taxes.

Designed with the experienced traveler in mind, Viking Ocean cruises will maximize time in port, often with late evening departures or overnight stays.

Similar to Viking’s river ships, the interior design of the Viking Star will be understated and Scandinavian modern.

Viking Star Main Pool renderingThe all-balcony ship will have five cabin categories, ranging from a 270-square-foot model to a 1,448-square-foot suite. There will be two pools, one with a retractable dome, the other a glass-backed infinity pool at the ship’s stern.

Another unusual feature will be a “snow grotto” in the spa in which “snowflakes gently descend from the ceiling through chilled air,” according to a Viking description.

Dining options include a main dining room called the Restaurant, an intimate Chef’s Table, an Italian Grill, a Viking Deli with Scandinavian specialties, a World Cafe and a cooking school and intimate restaurant called the Kitchen Table.

Pricing for the 10-day cruises starts at $2,999 per person, with discounted airfares from $695 per person.

The 2015 maiden season is initially being offered only in the U.S.; Viking will begin marketing the ocean cruises in the U.K., Australia and New Zealand later this year.