Hays Travel has acquired Cruise.co.uk’s parent, Victoria Travel Group Limited

Hays Travel has acquired Cruise.co.uk’s parent, Victoria Travel Group Limited

Hays has hailed the deal, which includes Victoria’s Seascanner brand and its German division, Kreuzfahrtberater.de, its largest since acquiring Thomas Cook in 2019.

Victoria Travel Group Chief Executive Chris Gardner will continue to lead the business, alongside UK Managing Director Tony Andrews, Group Chief Financial Officer Carl Tromans, and German Managing Director Tom Reiter.

Existing majority shareholder Bridgepoint will now exit the Victoria Travel Group business, which reported a total transactional value of £252 million in its most recent financial year and said reflected its strong market presence and customer loyalty in the UK and Germany.

This is Hays Travel’s first online travel agency acquisition and a significant milestone for the north east headquartered company, which has been serving customers since 1980.

The move significantly expands Hays Travel’s footprint in the global cruise market and supports the UK’s largest independent travel agent’s strategic growth ambitions in the fast-growing cruise sector, both in the UK and internationally.

Dame Irene Hays, owner and chair of Hays Travel, said: “We have been hugely impressed by the strength of the Victoria Travel Group. 

“Their innovative approach to online cruise retailing and the calibre of their management team make Victoria Travel a compelling addition to our business, which aligns with our cruise strategy and growth ambitions.
 
“We are delighted to welcome Chris, Carl, Tony and Tom to our Hays Travel group; they share our values and are all exceptional at what they do. 

“We look forward to working alongside them, exploring opportunities and learning from each other as we seek to continuously improve the choice, experience and value we offer our customers.”

Meanwhile, Gardner added: “We’re delighted to be joining the Hays Travel family. Their values, customer-first approach, and long-term vision align with ours. 

“This partnership opens up exciting opportunities to grow our brands and deliver even more value to cruise customers in the UK and internationally.”

Jonathon Woodall-Johnston, chief operating officer of Hays Travel, and Jo Rzymowska, a respected cruise industry leader and non-executive director of Hays Travel, will join the Victoria Travel Group board.

MSC: Market Leader in Europe

MSC: Market Leader in Europe

MSC has 17 ships in the European market, with 13 sailing in the Mediterranean and four in Northern Europe, said Gianni Onorato, CEO, in an interview with Cruise Industry News.

Onorato also pointed out the new 5,400-guest World Asia, which will debut in Europe in 2026, making MSC the only brand putting new tonnage into the European market.

“The key feature for our European homeporting is accessibility,” he said, pointing to air, high-speed rail and drive-in potential.

“Some ports are responding to this type of need, while others are more difficult.

“With so many embarkation points, we pick up local guests that have easy access in France, Italy, Germany, Spain, the UK and elsewhere.”

MSC has key investments in Barcelona and Marseille in terminals, and Valencia continues to become more important as Spain is a key source market for MSC, Onorato said.

“It is really accessible with high-speed trains from Madrid; similar to Marseille with Paris,” he continued.

‘Potential’

The core European markets remain full of potential.

“In Italy, the market is about 1 million guests in a country of 60 million people,” Onorato said. “France is very tiny, as is Spain, and in Germany, we are offering a different product from the national brands; it’s the same in the UK. If guests want a British experience, they can consider one of the other brands; if they want a more international experience, they can choose MSC.”

Germany may represent the market with the most potential, as it’s the largest holiday-package market in Europe, Onorato said.

Emerging source markets include Eastern Europe, highlighted by Poland, Romania, Hungary and the Czech Republic.

“These countries have residents who are travelling the world, and a cruise is an opportunity,” Onorato said.

Inventory Management

MSC has a unique differentiator in Europe which is its interporting program, meaning guests can board at any port on an itinerary and then disembark a week later. They are not tied in to starting their cruise on a Sunday for instance.

MSC will then allocate inventory based on multiple homeports on the same itinerary. This means that a ship with a set seven-day cruise with five ports is essentially five different programs from an inventory perspective.

“You need to respect the cabin allocation,” said Onorato. “For the local markets, this makes access to the ships very easy with lower transportation costs.”

‘Growing’

The LNG-powered World Asia will add to the company’s European presence in 2026, while the World Atlantic heads to the U.S. and Port Canaveral in 2027. After that, two more World Class vessels are on order from Chantiers de l’Atlantique with delivery dates in 2029 and 2030.

“We will have continuous and properly balanced growth,” Onorato said.

That includes sourcing European guests for cruises elsewhere, including in Alaska, where the Poesia debuts in 2026. MSC’s initial wave of bookings primarily came from European customers for the Seattle-based program.

Further south, there are programs out of Miami, Port Canaveral, Galveston, and from Brooklyn, while the company expands its Caribbean presence with a year-round program from La Romana with the 2004-built Opera beginning in winter 2026-27 through summer 2027. For the winter 2026-27 season, the Opera will be joined by the 2018-built Seaview, marking the first time the company operates two ships during the season in the South Caribbean.

“I’m bullish on this,” Onorato said. “It’s an interesting program, and going year-round is very exciting. The Dominican Republic is an attractive destination for Europeans, with no visa requirements and good airlift.”

Excerpt from the Cruise Industry News Quarterly Magazine Summer 2025

Majestic Princess Kicks Off Repositioning Cruise to Boston

Majestic Princess Kicks Off Repositioning Cruise to Boston

The Majestic Princess recently sailed from Southampton to kick off a repositioning cruise to Canada and New England.

After sailing from the British port on July 18, the Princess Cruises vessel is now offering a 15-night voyage that will end in Boston.

The trans-Atlantic cruise features visits to destinations in Iceland and Canada, including Reykjavik, Isafjord and Grundarfjordur, as well as Charlottetown, Sydney and Halifax.

After arriving at its new homeport in North America, the Majestic Princess is set to kick off its first-ever fall foliage season in Canada and New England.

Sailing round-trip from Boston, the vessel offers seven-night cruises around the region that include visits to Portland, Halifax, Sydney, Eastport and Saint John.

In September, the Majestic Princess is also scheduled to offer open-jaw itineraries that sail between Quebec City and Boston.

Upon completing the deployment on the East Coast, the 141,000-ton ship is set to reposition to Fort Lauderdale for itineraries in the Caribbean.

Before arriving in Florida, the vessel offers a 14-night “Canada and Colonial America” itinerary that sails between Quebec City and Port Everglades.

The open-jaw itinerary includes visits to Saguenay, Charlottetown, Sydney, Halifax, Boston, New York City, Newport and Norfolk.

As part of its 2025-26 winter season, the Royal-class ship offers six- to eight-night cruises from Fort Lauderdale to destinations in the Western, Southern and Eastern Caribbean.

Originally designed for service in China and Asia, the Majestic Princess was built at the Fincantieri shipyard in 2017.

Before kicking off its maiden season in the Mediterranean earlier this year, the 3,600-guest ship underwent a major refurbishment at a shipyard in Italy.

As part of the modernisation project, the vessel debuted new venues, reimagined spaces and refined touches, including the addition of O’Malley’s Irish Pub and Bellini’s Cocktail Bar.

The Majestic Princess also got new dining options, such as the Ocean Terrace Sushi Bar, Alfredo’s Slice and The Salty Dog Grill.